Help desk software
Alternatives to Zoho Desk
The tools Specifiction weighs against Zoho Desk, from its list of help desk software, each with its plans, platforms and spec score.
- 01
Chatwoot Chatwoot suits teams handling customer support, sales, or engagement across multiple conversation channels.
From $19/mo Free plan Open source Web · Linux · iOS · Android9.3 Visit Specs - 02 Odoo Helpdesk
It suits teams that need multichannel ticket handling, SLA workflows, customer self-service, or ticket-time billing through connected Odoo apps.
From $2.08/mo Free plan Web · Windows · Linux · iOS9.2 Visit Specs - 03 Vtiger Help Desk
Vtiger Help Desk suits support teams that need case handling, SLA management, and team collaboration tools.
From $12/mo Free plan iOS · Android · API9.2 Visit Specs - 04
Front From $25/mo Free trial Web · Windows · macOS · iOS9.2 Visit Specs - 05
Desk365 Desk365 suits small teams or individuals needing a helpdesk across customer support and IT; the Free plan is described as suitable for solopreneurs or personal projects.
From $1/mo Free plan Web · iOS · Android · API9.2 Visit Specs - 06
Freshdesk Freshdesk suits service teams handling requests across multiple channels who need shared ticketing, a customer portal, and workflow automation.
From $19/mo Free plan API9.1 Visit Specs - 07
Znuny Znuny suits service teams that need configurable ticket workflows across customer support and IT.
From $374.92/mo Free plan Web · Linux · API · Self-hosted9.1 Visit Specs - 08
HelpDesk From $19/mo Free trial Web · Windows · macOS · API9.1 Visit Specs - 09 Jitbit Helpdesk
Jitbit Helpdesk suits internal IT and customer support teams that need to track requests across email, chat, and portal channels.
From $24/mo Free trial Web · Windows · Linux · iOS9.1 Visit Specs - 10 Intercom
Intercom suits businesses that need customer messaging across web and mobile, with both automated answers and agent handoff.
From $0.99/mo Free trial Web · iOS · Android9.0 Visit Specs - 11
Help Scout Help Scout suits customer support teams that want several customer channels in one shared Inbox alongside a help center.
From $25/mo Free plan API9.0 Visit Specs - 12 Vivantio
It suits service teams across IT and other departments that need ticketing, workflow automation, asset management, and a self-service portal.
From $49/mo Free plan Web · API · Self-hosted9.0 Visit Specs - 13 Comm100 Contact Center
Comm100 suits companies supporting customers through multiple channels and agents who need chat, ticketing or voice options.
From $27/mo Free trial Web · Windows · macOS · iOS9.0 Visit Specs - 14 HelpSpot Free trial Web · Windows · Linux · iOS9.0 Visit Specs
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Cerb Free plan Open source Web · Linux · API · Self-hosted9.0 Visit Specs - 16
Deskero Deskero suits support teams needing shared inbox, portal, automation, SLA, and API features.
From $12/mo Free plan Web · Windows · iOS · Android9.0 Visit Specs - 17
Deskpro Deskpro suits support, IT, HR, and operations teams needing shared channels, automation, self-service, and reporting.
From $39/mo Free trial Web · iOS · Android · API8.9 Visit Specs - 18 Zendesk Messaging From $19/mo Free trial Web · iOS · Android · API8.9 Visit Specs
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LiveAgent LiveAgent suits support teams that want to manage several customer communication channels in one inbox, with ticket automation and a help center.
From $15/mo Free trial API8.8 Visit Specs - 20
HelpCrunch From $15/mo Free trial Web · macOS · iOS · Android8.8 Visit Specs - 21
Whelp Whelp describes its plans for teams ranging from startups and small businesses to medium and large teams or enterprises.
From $29/mo Free plan Web · iOS · Android · API8.8 Visit Specs - 22
FreeScout It suits organizations seeking a self-hosted customer support workspace with shared conversations and no listed caps on agents, tickets, or mailboxes.
Free plan Web · iOS · Android · API8.7 Visit Specs - 23
Re:amaze Re:amaze suits online businesses, including ecommerce stores and SaaS businesses, that handle customer conversations across multiple channels.
From $29/mo Free trial Web · iOS · Android · API8.7 Visit Specs - 24 UseResponse
It suits customer service teams combining support tickets, live chat, knowledge resources, and feedback collection.
From $49/mo Free trial Web · iOS · Android · API8.6 Visit Specs - 25 Sugar Serve Web · iOS · Android · API8.5 Visit Specs
- 26 Kayako Web · iOS · Android · API8.4 Visit Specs
- 27 HESK From $29.99/mo Free plan Web · Self-hosted8.4 Visit Specs
- 28 Vision Helpdesk
Vision Helpdesk suits businesses handling support across multiple channels, and organizations managing IT service work.
From $8/mo Free trial Web · Windows · Linux · iOS8.4 Visit Specs - 29
Gorgias Gorgias is designed for ecommerce customer experience teams managing conversations across multiple channels.
Free trial Web · iOS · Android · API8.3 Visit Specs - 30 GoatFlow Free plan Web · Linux · API · Self-hosted8.3 Visit Specs