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Whelp

whelp.co

From $29/mo Free plan WebiOSAndroidAPISelf-hosted
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Spec score 8.8 #21 of 101 in Help desk software

What it is

Whelp is a conversational customer support platform that combines AI agents with human support across customer channels. Its shared inbox brings WhatsApp, web chat, SMS, email, voice, Instagram, Messenger and Telegram into one workspace, alongside a unified customer profile and conversation history. AI agents learn from help center content, policies and catalogs; they can look up orders, bookings and accounts, then hand conversations to people with context. Listed channels also include LINE and Viber, and integrations include services such as Shopify, Stripe, Salesforce, Webex and Amazon Connect. Agents can use Whelp in a browser or through iOS and Android apps. The company says its cloud connections are end-to-end encrypted and offers two-factor authentication and secure access controls. Every plan includes unlimited conversations, though Meta bills WhatsApp Business Platform conversation fees separately. The Free plan has one seat. Standard costs $29 a month per seat, and Advanced costs $79 a month per seat.

Spec sheet

What it does
Whelp combines AI customer-support agents with an omnichannel inbox for WhatsApp, web chat, SMS, email, voice and social conversations.Read 21 Oct 2026 · whelp.co
Product
Whelp describes itself as a conversational customer support platform combining AI with human support across customer channels.Read 2 Oct 2026 · whelp.co
Deployment
Premium deployments include on-prem deployment, whitelabel options, custom features and personalized SLAs.Read 2 Oct 2026 · whelp.co
Free plan
YesRead 22 Sep 2026 · whelp.co
Paid from
29Read 22 Sep 2026 · whelp.co
Integrations
Official integrations include Facebook, Instagram, WhatsApp, Telegram, Twilio, Shopify, Stripe, LINE, Viber, Salesforce, Webex, email, LiveChat and Amazon Connect.Read 21 Oct 2026 · whelp.co
Security
Whelp says its cloud connections are end-to-end encrypted and offers two-factor authentication and secure access controls.Read 2 Oct 2026 · whelp.co
Support
The Advanced plan includes 24/7 support by live chat and email, while Premium includes dedicated onboarding.Read 2 Oct 2026 · whelp.co
Headquarters
New York, United StatesRead 28 Sep 2026 · whelp.co
Founded
2019Read 28 Sep 2026 · whelp.co
Company
Whelp says it was built in New York and identifies the company as Whelp, Inc.Read 2 Oct 2026 · whelp.co
AI agents
Its AI Agents learn from help center content, policies and catalogs, can look up orders, bookings and accounts, and hand conversations to people with context.Read 2 Oct 2026 · whelp.co
AI automation
Whelp says its AI agents can automate up to 60% of customer inquiries, learn from FAQs, policies and catalogs, take actions such as order lookups, and escalate with context.Read 21 Oct 2026 · whelp.co
Apple app compatibility
The App Store lists Whelp for iPhone and iPad, requiring iOS 15.6 or later, with a 21.1 MB download.Read 21 Oct 2026 · apps.apple.com
Browser access
Whelp runs in a browser and says a modern web browser is all that is needed; it also offers iOS and Android apps for agents.Read 2 Oct 2026 · whelp.co
Cancellation and billing
Customers can cancel by contacting Whelp, but the plan remains active through the billing cycle and monthly payments are nonrefundable.Read 21 Oct 2026 · whelp.co
Channels
The site lists WhatsApp, live chat, SMS and voice through Twilio, email, Instagram, Facebook Messenger, Telegram, LINE and Viber.Read 2 Oct 2026 · whelp.co
Chatbot builder
Standard includes a flow-based chatbot, while Advanced adds a dynamic chatbot.Read 21 Oct 2026 · whelp.co
Company founders
Crunchbase lists Enrike Nur and Seymur Rasulov as founders.Read 21 Oct 2026 · crunchbase.com
Company legal name
Crunchbase identifies the legal entity as Whelp Inc. and lists it as active and for-profit.Read 21 Oct 2026 · crunchbase.com
Company size and HQ
LinkedIn lists Whelp as a privately held software-development company with 11–50 employees headquartered in New York, New York.Read 21 Oct 2026 · linkedin.com
Flutter SDK
Whelp publishes an official Flutter package requiring an enrolled Whelp account, APP_ID and API_KEY.Read 21 Oct 2026 · pub.dev
Founded year
LinkedIn lists Whelp's founding year as 2019.Read 21 Oct 2026 · linkedin.com
Funding and investors
Crunchbase lists five funding rounds, including pre-seed rounds, and names Techstars as an investor; disclosed funding amounts are obscured on the page.Read 21 Oct 2026 · crunchbase.com
Independent integration listing
SourceForge lists integrations including Amazon Connect, Bitly, Google Drive, Dropbox, Facebook Messenger, Instagram, Salesforce, Shopify, Stripe, Telegram, Twilio, Viber and WhatsApp.Read 21 Oct 2026 · sourceforge.net
Installation
Whelp runs in a browser without downloads or software installation, with iOS and Android agent apps available.Read 21 Oct 2026 · whelp.co
Limit: call-state detection
A G2 reviewer said call-answer detection requires a manual human-in-the-loop step and can incorrectly tell customers that agents are busy.Read 21 Oct 2026 · g2.com
Limit: contact management
A G2 reviewer reported persistent loading and contact-management problems that reduced the usefulness of the omnichannel application.Read 21 Oct 2026 · g2.com
Limit: user interface and onboarding
A G2 reviewer described the interface as clunky, said onboarding took longer than expected and found some integrations insufficiently smooth.Read 21 Oct 2026 · g2.com
Mobile SDKs
The Advanced plan includes mobile chat SDKs for embedding Whelp chat in mobile applications.Read 21 Oct 2026 · whelp.co
Omnichannel inbox
The shared inbox brings channels including WhatsApp, web chat, SMS, email, voice, Instagram, Messenger and Telegram together with a unified customer profile and history.Read 2 Oct 2026 · whelp.co
Outbound messaging
Advanced includes broadcasts through WhatsApp, SMS, Telegram and email.Read 21 Oct 2026 · whelp.co
Payment integrations
The integrations directory lists Razorpay, Iyzico, Paylike, Paytabs and Telr under payments and accounting.Read 21 Oct 2026 · whelp.co
Plan limits
Every plan includes unlimited conversations, while WhatsApp Business Platform conversation fees are billed separately by Meta.Read 2 Oct 2026 · whelp.co
Portfolio affiliations
Whelp's own company page says it is part of the Techstars and 500 Startups portfolios.Read 21 Oct 2026 · whelp.co
Praise: analytics
A G2 reviewer highlighted real-time analytics as useful for understanding customer behavior and tailoring marketing and support.Read 21 Oct 2026 · g2.com
Praise: canned responses and support
A G2 reviewer praised canned answers, responsive customer support and the vendor's willingness to implement suggestions.Read 21 Oct 2026 · g2.com
Praise: consolidated inbox
G2 reviewers praised the consolidated social inbox and the ability to bring email, WhatsApp, live chat and SMS into one place.Read 21 Oct 2026 · g2.com
Privacy data collection
The privacy policy says Whelp collects account contact details, payment information for paid accounts, support-submitted information, cookies, device identifiers and web log data.Read 21 Oct 2026 · whelp.co
Public API documentation
The Flutter SDK exposes APP_ID and API_KEY configuration, but the reviewed API catalog found no public developer API or documentation surface.Read 21 Oct 2026 · github.com
Rating on Apple App Store
5.0 out of 5 from 1 rating.Read 21 Oct 2026 · apps.apple.com
Rating on G2
4.2 out of 5 from 3 reviews.Read 21 Oct 2026 · g2.com
Rating on TrustRadius
TrustRadius lists one Basic cloud plan at $30 per month and says a free trial is available.Read 21 Oct 2026 · trustradius.com
Reporting
Whelp lists centralized reporting and performance insights as part of its product offering.Read 21 Oct 2026 · whelp.co
SDK configuration
The Flutter SDK supports user identity fields, device IDs, interface options, status text, logging and an on-premise base URL.Read 21 Oct 2026 · pub.dev
SDK licensing
The Whelp Flutter SDK documentation says that package is open source under the MIT License.Read 21 Oct 2026 · pub.dev
Security controls
Whelp states that cloud connections are encrypted end to end, two-factor authentication is available and on-premises deployment provides additional control.Read 21 Oct 2026 · whelp.co
Self-hosting
Premium offers on-prem deployment and whitelabeling, and the SDK documentation supports an on-premise base URL.Read 21 Oct 2026 · whelp.co
Shared inbox
The product provides one shared inbox with unified customer profiles, conversation history, assignment, collaboration and team replies.Read 21 Oct 2026 · whelp.co
Status on 2026-10-21
Whelp's status page reported all listed services online with 100% uptime at its last update on October 21, 2026.Read 21 Oct 2026 · status.whelp.co
Support contact
Whelp says it usually replies to contact requests within one business day and provides email and telephone contact details.Read 21 Oct 2026 · whelp.co
System requirements
Whelp says a modern web browser is sufficient; WhatsApp Business API channels require provider verification.Read 21 Oct 2026 · whelp.co
Who it serves
Whelp says it serves businesses of every size and describes plans for small teams and startups, small and medium teams, and medium and large teams or enterprises.Read 2 Oct 2026 · whelp.co

Plans and prices

Free Free per month one seat · live-chat website widget · unified inbox · unlimited conversations · iOS and Android apps · contacts Read 21 Oct 2026 · whelp.co
Standard $29 a month per seat / month WhatsApp Business API · Twilio SMS and calls · email · Instagram Direct · Facebook Messenger · Telegram bot · flow-based chatbot Read 21 Oct 2026 · whelp.co
Advanced $79 a month per seat / month Whelp AI Agents · dynamic chatbot · Instagram and Facebook comments · broadcasts · mobile chat SDKs · dedicated account manager · 24/7 chat and email support Read 21 Oct 2026 · whelp.co
Free Free $0/ month One seat · Live chat widget · Unified inbox · Unlimited conversations · iOS and Android apps · Contacts Read 2 Oct 2026 · whelp.co
Premium Priced on request on-prem deployment · whitelabel · custom features · personalized SLA · dedicated onboarding Read 21 Oct 2026 · whelp.co

Every Whelp plan and price →

Strong points and limits

Strong points

  • One inbox combines multiple customer channels.
  • AI agents can look up orders and bookings.
  • Every plan includes unlimited conversations.
  • Browser, iOS and Android agent access.
  • Security controls include two-factor authentication.

Limits

  • Free plan is limited to one seat.
  • Meta bills WhatsApp conversation fees separately.
  • Advanced costs $79 a month per seat.

Who it suits

Whelp describes its plans for teams ranging from startups and small businesses to medium and large teams or enterprises. It suits support teams that want a shared channel inbox, with AI agents available on the Advanced plan.

Whelp in depth

Read the full write-up

Whelp is a multichannel customer-support platform that combines a shared inbox with AI agents and human escalation. It best fits support teams coordinating messaging, social, email and voice, particularly those that need AI-assisted service or enterprise deployment controls. Per-seat pricing and separate WhatsApp conversation charges mean the channel mix and staffing model should drive the buying decision.

Overview

Whelp unifies customer profiles, conversation history, rules-based routing and team collaboration in one workspace. That is a sensible foundation for organizations where a customer may move between WhatsApp, email, social messages and voice; a small operation using one channel will gain less from the broader system.

Its AI agents learn from help-center material, policies and product catalogs. They can look up orders, bookings and accounts, then transfer a conversation to a person with its context intact. This makes automation more useful for transactional support than a simple scripted bot, but the AI capability starts only on Advanced.

Key features

Shared inbox and channel coverage

The inbox brings together WhatsApp, web chat, SMS, email, voice, Instagram, Facebook Messenger and Telegram, with LINE and Viber also supported. Twilio provides SMS and calls. Integrations include Facebook, Instagram, WhatsApp, Telegram, Shopify, Stripe, Salesforce, Webex, Amazon Connect and other services. Teams with customers spread across these touchpoints can keep history and identity together; teams with a narrow channel mix may find this breadth unnecessary.

Automation and collaboration

Rules-based routing directs conversations, while team collaboration keeps handoffs inside the shared workspace. Standard includes a flow-based chatbot, and Advanced adds a dynamic chatbot, AI agents, social comments, broadcasts and mobile chat SDKs. The progression is clear: Standard handles structured automation, whereas Advanced is intended for richer automation and outbound engagement.

Security and deployment

Whelp says cloud connections are end-to-end encrypted and supports two-factor authentication and secure access controls. Premium adds on-premises integration, whitelabel options, custom features and a personalized SLA. Those controls are relevant to organizations with deployment or branding requirements, but Premium uses custom pricing.

Pricing

Whelp uses a freemium, per-seat model. Every plan includes unlimited conversations, but WhatsApp Business Platform conversation fees are billed separately by Meta.

Free — free, billed monthly, 1 seat. This is a one-seat starting point for evaluating the inbox, not a practical staffing plan for a team.

Standard — $29 a month, billed at $29 per seat per month. It includes everything in Free plus WhatsApp Business API, Twilio SMS and calls, email, Instagram Direct, Facebook Messenger, a Telegram bot and a flow-based chatbot. It suits small teams needing core channel coverage, but excludes AI agents and the higher-tier service commitments.

Advanced — $79 a month, billed at $79 per seat per month. It adds AI agents, dynamic chatbot capabilities, social comments, broadcasts, mobile chat SDKs, a dedicated account manager and 24/7 live-chat and email support. This is the appropriate tier for teams making automation central to support.

Premium — custom pricing. On-premises integration, whitelabeling, custom features, personalized SLA and dedicated onboarding target medium and large teams or enterprises with deployment requirements.

A free trial is offered, and paid seats make headcount a direct cost multiplier. Compare expected seat counts and Meta charges rather than judging plans by their base prices alone.

Platforms

Whelp runs in a web browser, with a modern browser required, and provides agent apps for iOS and Android. Self-hosted deployment is supported, with on-premises integration reserved for Premium.

Who it's for

Whelp is suited to startups and small teams on Standard, growing support organizations that need AI and round-the-clock assistance on Advanced, and enterprises requiring dedicated onboarding or controlled deployment on Premium. It is less compelling for a team that needs only a single, simple inbox or cannot justify per-seat costs across a large frontline staff.

Pros and cons

Pros

Broad channel coverage: Messaging, social, email and voice share one customer history.

Context-preserving escalation: AI can retrieve account-related information and pass conversations to people with context.

Clear growth path: Standard adds core channels, while Advanced adds AI, SDKs and dedicated support.

Enterprise deployment options: Premium covers on-premises integration, whitelabeling and personalized SLAs.

Cons

Seat-based pricing: Costs rise with every agent, even though conversations are unlimited.

Separate WhatsApp fees: Meta conversation charges sit outside the subscription.

AI is not entry-level: Free and Standard do not include AI agents.

Premium price uncertainty: Buyers needing its deployment features must obtain a custom quote.

Alternatives

Choose Chatwoot if open-source software, self-hosting and a free Hacker plan capped at two agents and 500 conversations per month matter more than Whelp's unlimited-conversation model.

Daktela WFM is a better direction for workforce-management needs across a wider desktop and mobile platform range.

Pick Trengo when a paid package priced per month for 10 users and an annual conversation allowance matches your budgeting preference.

Deskwoot suits buyers wanting a forever-free plan with one agent, one inbox, 100 conversations per month and limited AI Copilot usage.

Consider Qiscus for a paid, multi-platform setup starting with five agents and up to 3,000 monthly active users.

WABPO is an option for a free WhatsApp-oriented shared inbox where Meta message fees remain separate.

Choose Commbots for web-based chatbot plans priced in AED, including a free startup tier.

Go4whatsup fits teams seeking a forever-free WhatsApp plan or a $39 monthly Standard plan with separate Meta charges.

For broader category comparisons, see WhatsApp Customer Service Software and Help desk software.

Verdict

Choose Whelp when one workspace for many channels, contextual AI handoffs and a path to enterprise deployment are worth paying per seat. Look elsewhere if you need low-cost scaling, built-in AI on the free or entry plan, or predictable pricing for Premium-level controls.

Verdict

Whelp combines multichannel support workflows with AI agents that can hand conversations to people with context. Check the per-seat costs and separate Meta fees, and ask about Premium pricing if you need its deployment options.

Where Specifiction places it

Alternatives to WhelpAll alternatives →