Best WhatsApp Customer Service Software in 2026
Updated
In short: Chatwoot is ranked #1 of 33 as of 4 October 2026, ahead of Daktela WFM and Whelp. The best-ranked option with a free plan is Daktela WFM. The lowest first paid tier on this page is Rasayel at $0.17/mo.
WhatsApp customer service software is for teams handling support conversations through WhatsApp. Compare shared inboxes, conversation routing, and team collaboration to understand how each option supports the flow of service work. Conversation retention and WhatsApp templates offer other useful distinctions; included agent seats and WhatsApp numbers help show what capacity is covered. Chatwoot, Daktela WFM, and Whelp are among the entries to assess. Free-plan availability and paid-from pricing round out the comparison, helping you consider costs alongside the listed tools for organizing conversations and coordinating your team.
33 WhatsApp customer service software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
#1 Chatwoot Top pick · 8.0 Free plan · $19/mo
#2 Daktela WFM Runner-up · 7.8 Free plan · €20/mo
#3 Whelp Also great · 7.6 Free plan · $29/mo
- Free planFree trialOpen source AndroidapiiOSLinuxself-hostedWeb
- Free plan
- Yes
- Included agent seats
- 2 agents
RecognisedDocumentedPlatformsFree planFree trial$19/mofirst paid tier About ChatwootVisit site - Free planFree trial AndroidapiiOSmacOSWebWindows
- Free plan
- No
- Shared inbox
- Yes
- Conversation routing
- rules
RecognisedDocumentedPlatformsFree planFree trial€20/mofirst paid tier About Daktela WFMVisit site - Free planFree trial AndroidiOSself-hostedWeb
- Free plan
- Yes
- Paid from
- 29 /user/mo
- Shared inbox
- Yes
- Conversation routing
- rules
RecognisedDocumentedPlatformsFree planFree trial$29/mofirst paid tier About WhelpVisit site - Free planFree trial apiiOSWeb
- Free plan
- Yes
- Paid from
- 3.2 /user/mo
- Shared inbox
- Yes
- Conversation routing
- round_robin
RecognisedDocumentedPlatformsFree planFree trial$3.20/mofirst paid tier About DeskwootVisit site - WebWindowsmacOSiOSAndroid
- Free plan
- No
- Paid from
- 75 /user/mo
- Conversation routing
- skill_based
RecognisedDocumentedPlatformsFree planFree trial$75/mofirst paid tier About Genesys Cloud CXVisit site - Free trial AndroidapiiOSWeb
- Free plan
- No
- Paid from
- 5 /user/mo
- Shared inbox
- Yes
- Conversation routing
- rules
- Included agent seats
- 1 agents
RecognisedDocumentedPlatformsFree planFree trial$5/mofirst paid tier About GreenbubbleVisit site - Free trial AndroidapiiOSWeb
- Free plan
- No
- Shared inbox
- Yes
- Conversation routing
- rules
RecognisedDocumentedPlatformsFree planFree trial$12/mofirst paid tier About InteraktVisit site - Free plan AndroidiOSWeb
- Free plan
- Yes
- Paid from
- 15 /user/mo
- Shared inbox
- Yes
- Conversation routing
- rules
RecognisedDocumentedPlatformsFree planFree trial$15/mofirst paid tier About CallbellVisit site - Free trial AndroidapiiOSWeb
- Free plan
- No
- Paid from
- 30 /user/mo
- Shared inbox
- Yes
- Conversation routing
- rules
- Included agent seats
- 5 agents
- Included WhatsApp numbers
- 3 numbers
RecognisedDocumentedPlatformsFree planFree trial$0.17/mofirst paid tier About RasayelVisit site - Free trial AndroidapiiOSWeb
- Free plan
- No
RecognisedDocumentedPlatformsFree planFree trial$79/mofirst paid tier About Respond.ioVisit site - Free plan WebiOSAndroid
- Free plan
- Yes
- Shared inbox
- Yes
- Conversation routing
- rules
RecognisedDocumentedPlatformsFree planFree trial - Free plan apiWeb
- Free plan
- Yes
- Shared inbox
- Yes
- Conversation routing
- skill_based
- Included agent seats
- 2 agents
- Included WhatsApp numbers
- 3 numbers
RecognisedDocumentedPlatformsFree planFree trial$39/mofirst paid tier About YCloudVisit site - WebiOSAndroid
- Free plan
- No
RecognisedDocumentedPlatformsFree planFree trial - WebiOSAndroid
- Free plan
- Yes
- Shared inbox
- Yes
- Conversation routing
- skill_based
RecognisedDocumentedPlatformsFree planFree trial - Free trial AndroidapiiOSWeb
- Free plan
- No
RecognisedDocumentedPlatformsFree planFree trial - Free trial Web
- Free plan
- No
RecognisedDocumentedPlatformsFree planFree trial$15/mofirst paid tier About WhatZCRMVisit site - WebiOSAndroid
- Free plan
- No
- Shared inbox
- Yes
- Conversation routing
- rules
- Included agent seats
- 5 agents
- Included WhatsApp numbers
- 1 numbers
RecognisedDocumentedPlatformsFree planFree trial - WebiOSAndroid
- Free plan
- No
- Shared inbox
- Yes
- Conversation routing
- round_robin
- Included agent seats
- 10 agents
RecognisedDocumentedPlatformsFree planFree trial - Web
- Free plan
- No
- Shared inbox
- Yes
- Conversation routing
- round_robin
- Included agent seats
- 10 agents
RecognisedDocumentedPlatformsFree planFree trial€299/mofirst paid tier About TrengoVisit site - WebiOSAndroid
- Free plan
- No
- Shared inbox
- Yes
- Conversation routing
- skill_based
- Included agent seats
- 3 agents
- Included WhatsApp numbers
- 1 numbers
RecognisedDocumentedPlatformsFree planFree trial - WebiOSAndroid
- Free plan
- No
- Shared inbox
- Yes
- Conversation routing
- manual
- Included agent seats
- 1 agents
- Included WhatsApp numbers
- 1 numbers
RecognisedDocumentedPlatformsFree planFree trial - Web
- Shared inbox
- Yes
- Conversation routing
- skill_based
RecognisedDocumentedPlatformsFree planFree trial - Free trial apiWeb
- Free plan
- Yes
- Shared inbox
- Yes
- Conversation routing
- rules
- Included agent seats
- 2 agents
- Included WhatsApp numbers
- 1 numbers
RecognisedDocumentedPlatformsFree planFree trial₹1,999/mofirst paid tier About MessagingFoxVisit site - WebiOSAndroid
- Free plan
- No
- Shared inbox
- Yes
- Conversation routing
- manual
- Included agent seats
- 3 agents
- Included WhatsApp numbers
- 1 numbers
RecognisedDocumentedPlatformsFree planFree trial - Web
- Free plan
- No
- Shared inbox
- Yes
- Conversation routing
- manual
- Included agent seats
- 3 agents
RecognisedDocumentedPlatformsFree planFree trial
Is your tool on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which WhatsApp customer service software is ranked first on Specifiction?
Chatwoot is ranked #1 of 33 with a score of 8.0. Daktela WFM is second and Whelp third.
How many of these have a free plan?
7 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Rasayel has the lowest first paid tier we found: $0.17/mo.
How is this list ranked?
Ranked on what each maker publishes, the fullest spec sheet first: how deeply the product is documented, the platforms it runs on, a free tier or trial to test it, and its standing. Paid placements never change a rank.