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SPECIFICTION
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Respond.io

respond.io

From $79/mo Free trial WebiOSAndroidAPI
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Spec score 8.0 #6 of 35 in Instagram DM Automation Tools

What it is

Respond.io is a customer conversation platform for managing chats, calls, and campaigns across channels, with human teams and AI Agents working together. It is aimed at mid-market B2C businesses handling high volumes of customer conversations. AI Agents can answer enquiries, qualify leads, update CRMs, recommend products, book appointments, and route conversations. The unified inbox can bring WhatsApp Business Calls, Messenger Calls, VoIP, messages, and emails into a single customer thread. Listed integrations include WhatsApp Business Platform, TikTok, Facebook Messenger, HubSpot, Salesforce, Google Calendar, Calendly, Zapier, and Google Sheets. Respond.io states that it is GDPR compliant and ISO 27001 certified, with data encrypted in transit and at rest and databases backed up daily. Plans start with Starter at $79/month for five users; Growth and Advanced list ten users, while Enterprise allows unlimited users. A free seven-day trial does not require a credit card, but there is no free plan. WhatsApp fees are separate from the subscription and charged by Meta based on usage.

Spec sheet

Product
Respond.io is a customer conversation platform for managing chats, calls, and campaigns across channels, with human teams and AI Agents working together.Read 29 Sep 2026 · respond.io
Audience
The company describes the platform as built for mid-market B2C businesses with high-volume customer conversations.Read 29 Sep 2026 · respond.io
Free plan
NoRead 22 Sep 2026 · respond.io
Trial
The pricing page offers a free 7-day trial and says no credit card is needed.Read 29 Sep 2026 · respond.io
Paid from
79Read 22 Sep 2026 · respond.io
Integrations
Listed integrations include WhatsApp Business Platform, TikTok, Facebook Messenger, HubSpot, Salesforce, Google Calendar, Calendly, Zapier, and Google Sheets.Read 29 Sep 2026 · respond.io
Support
The site advertises 24/7 human and AI support and lists scheduled success calls and an onboarding program among plan features.Read 29 Sep 2026 · respond.io
Headquarters
Kuala Lumpur, MalaysiaRead 28 Sep 2026 · respond.io
Founded
2017Read 28 Sep 2026 · respond.io
AI and sales
AI Agents can answer enquiries, qualify leads, update CRMs, recommend products, book appointments, and route conversations.Read 29 Sep 2026 · respond.io
Availability
Respond.io says it serves over 10,000 brands across more than 180 countries.Read 29 Sep 2026 · respond.io
Data protection
The security page says data is encrypted in transit with 256-bit SSL/TLS and at rest with 256-bit AES, and databases are backed up daily.Read 29 Sep 2026 · respond.io
Plan limits
The pricing page lists 5 users on Starter, 10 on Growth and Advanced, and unlimited users on Enterprise.Read 29 Sep 2026 · respond.io
Security certifications
Respond.io states that it is GDPR compliant and ISO 27001 certified.Read 29 Sep 2026 · respond.io
Unified inbox
The platform brings WhatsApp Business Calls, Messenger Calls, VoIP, messages, and emails into the same customer thread.Read 29 Sep 2026 · respond.io
Usage charges
WhatsApp fees are excluded from the subscription and are charged by Meta based on usage.Read 29 Sep 2026 · respond.io

Plans and prices

Starter $79 a month $79/month; $948/yr (billed yearly) 5 users · Unlimited monthly active contacts · 5,000 AI credits · Team and custom inboxes · Mobile app · AI Prompt and AI Assist · Basic reports · 2FA Read 29 Sep 2026 · respond.io
Growth $159 a month $159/month; $1,908/yr (billed yearly) 10 users · Starts with 1,000 monthly active contacts · Starts with 10,000 AI credits · Broadcasts · Workflows automation · AI Agents · Advanced reports · Zapier and Make integrations · Developer API Read 29 Sep 2026 · respond.io
Advanced $279 a month $279/month; $3,348/yr (billed yearly) 10 users · Starts with 1,000 monthly active contacts · Starts with 20,000 AI credits · Phone and email masking · Multiple workspaces · HTTP requests in workflows · Webhooks · SSO · Custom channels Read 29 Sep 2026 · respond.io
Enterprise Priced on request Custom Unlimited users · Higher workspace limit · Higher API rate limits · Starts with 40,000 AI credits Read 29 Sep 2026 · respond.io

Every Respond.io plan and price →

Strong points and limits

Strong points

  • Combines calls, messages, and emails in customer threads
  • AI Agents can qualify leads and route conversations
  • Integrates with WhatsApp Business Platform and CRM tools
  • Seven-day trial requires no credit card
  • Enterprise plan lists unlimited users

Limits

  • No free plan
  • Plans start at $79/month
  • WhatsApp fees are charged separately by Meta
  • Starter plan lists five users

Who it suits

Respond.io is intended for mid-market B2C businesses with high-volume customer conversations. It may suit teams that want AI Agents and human staff to work across calls, messages, and email in a shared customer thread.

Verdict

Respond.io brings multiple conversation channels and AI Agent tasks into a shared customer platform. Review the user limits and separate WhatsApp usage charges alongside the subscription price.

Where Specifiction places it

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