Botmaker vs Respond.io
Botmaker
botmaker.com
Respond.io
respond.ioSide by side
| Figure | Botmaker | Respond.io |
|---|---|---|
| Price from | $149/mo | $79/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 7 | 4 |
| Spec score · Instagram DM Automation Tools | 8.5 (#2) | 8.0 (#4) |
| Spec score · WhatsApp Marketing Software | 8.4 (#12) | 8.3 (#13) |
| Spec score · Chatbot Builders | 8.1 (#96) | 8.5 (#48) |
| Integrations | Botmaker lists native integrations with CRM, ERP, payment systems, ecommerce, and customers' own APIs. | Listed integrations include WhatsApp Business Platform, TikTok, Facebook Messenger, HubSpot, Salesforce, Google Calendar, Calendly, Zapier, and Google Sheets. |
| Product | Botmaker describes its platform as a way to build autonomous AI agents for customer conversations and workflows. | Respond.io is a customer conversation platform for managing chats, calls, and campaigns across channels, with human teams and AI Agents working together. |
| Paid from | 149 | 79 |
| Support | Standard, Scale, and Pro list chat, platform, and email support; Enterprise lists personalized attention. | The site advertises 24/7 human and AI support and lists scheduled success calls and an onboarding program among plan features. |
Plans
Botmaker
- Standard$149 a month
- Scale$249 a month
- Pro$499 a month
- Standard$149 a month
- Scale$249 a month
- Pro$499 a month
- EnterprisePriced on request
Respond.io
- Starter$79 a month
- Growth$159 a month
- Advanced$279 a month
- EnterprisePriced on request
In their own words
Respond.io
Respond.io is a customer conversation platform for managing chats, calls, and campaigns across channels, with human teams and AI Agents working together. It is aimed at mid-market B2C businesses handling high volumes of customer conversations. AI Agents can answer enquiries, qualify leads, update CRMs, recommend products, book appointments, and route conversations. The unified inbox can bring WhatsApp Business Calls, Messenger Calls, VoIP, messages, and emails into a single customer thread. Listed integrations include WhatsApp Business Platform, TikTok, Facebook Messenger, HubSpot, Salesforce, Google Calendar, Calendly, Zapier, and Google Sheets. Respond.io states that it is GDPR compliant and ISO 27001 certified, with data encrypted in transit and at rest and databases backed up daily. Plans start with Starter at $79/month for five users; Growth and Advanced list ten users, while Enterprise allows unlimited users. A free seven-day trial does not require a credit card, but there is no free plan. WhatsApp fees are separate from the subscription and charged by Meta based on usage.