Chatfuel

Spec sheet

What it does

Chatfuel provides AI chatbots and messaging automation for WhatsApp, Instagram, Facebook, TikTok and website chat.Read 21 Oct 2026 · chatfuel.com

Free plan

NoRead 20 Sep 2026 · chatfuel.com

Paid from

69Read 20 Sep 2026 · chatfuel.com

Integrations

Official pricing documentation names Google Sheets, Zapier, Stripe and the Chatfuel API as integrations.Read 21 Oct 2026 · chatfuel.com

Headquarters

United StatesRead 28 Sep 2026 · chatfuel.com

Founded

2015Read 28 Sep 2026 · chatfuel.com

AI agent

Its AI agent answers from a company knowledge base, qualifies leads, books appointments, recommends catalogue items and hands chats to human staff.Read 21 Oct 2026 · sdk.chatfuel.com

AI bot generation

YesRead 20 Sep 2026 · chatfuel.com

API documentation depth

The help center lists 17 Public API articles covering quickstart, authentication, contacts, messaging, flows, bookings, channels, errors, versioning and team roles.Read 21 Oct 2026 · chatfuel.com

API endpoint and auth

API requests use GraphQL POST requests to panel.chatfuel.com/graphql with personal or virtual-user bearer tokens, plus WebSocket subscriptions.Read 21 Oct 2026 · chatfuel.com

Bookings

Chatfuel can book appointments, synchronize Google Calendar and send booking confirmations and reminders.Read 21 Oct 2026 · chatfuel.com

Company founding and headquarters

LinkedIn lists Chatfuel as founded in 2015 with headquarters in San Francisco, California.Read 21 Oct 2026 · linkedin.com

Company history

Chatfuel says its founding team was accepted into Y Combinator and that the platform has powered more than one billion conversations per month.Read 21 Oct 2026 · chatfuel.com

Company legal name

The terms identify 200 Labs, Inc. doing business as Chatfuel as the contracting company.Read 21 Oct 2026 · chatfuel.com

Company size

LinkedIn lists Chatfuel as a privately held company with 11–50 employees.Read 21 Oct 2026 · linkedin.com

CRM and leads

The Leads board moves conversations through Captured, Sorting, Qualified, Selling and Closed stages and stores collected contact details.Read 21 Oct 2026 · chatfuel.com

Current product news

Chatfuel announced that its full GraphQL Public API now covers contacts, cross-channel messages, flows, bookings and AI automations.Read 21 Oct 2026 · linkedin.com

Deployment channels

multichannelRead 20 Sep 2026 · chatfuel.com

Documentation and support

The help center covers onboarding, five channels, Fuely AI, leads, bookings, catalogue, payments, integrations, API, billing, teams, security and agencies.Read 21 Oct 2026 · chatfuel.com

Flow builder

The visual flow builder supports channel-specific message blocks, conditions, broadcasts, scheduled messages and human-agent handoffs.Read 21 Oct 2026 · sdk.chatfuel.com

Human handoff

YesRead 20 Sep 2026 · chatfuel.com

Instagram automation

Instagram tools automate direct messages, post and Reel comments, stories, mentions, ads, lead capture and live chat.Read 21 Oct 2026 · chatfuel.com

Knowledge-base answers

YesRead 20 Sep 2026 · chatfuel.com

Limit: AI usage caps

Chatfuel says fair-use AI limits can pause a bot when exceeded until renewal, unless the customer supplies its own OpenAI key.Read 21 Oct 2026 · limits.chatfuel.com

Limit: builder complexity

G2 reviewers mention a cluttered or clunky interface, weak flow visualization and a learning curve for complex sequences.Read 21 Oct 2026 · g2.com

Limit: platform dependency

Reviewers describe earlier Chatfuel versions as limited to Facebook Messenger or dependent on Meta channels, while current plans remain centered on social messaging.Read 21 Oct 2026 · softwareadvice.com

Limit: pricing and billing

Reviewers report unexpected subscription increases, including one Capterra complaint that a subscription rose from $15 to $66.Read 21 Oct 2026 · getapp.com

Limit: support quality

Some reviewers report difficult support interactions or delayed responses when dashboards or automations stop working.Read 21 Oct 2026 · trustpilot.com

MCP support

Chatfuel hosts an MCP server that lets ChatGPT, Claude, Cursor and other clients read and change permitted account data without installing a server.Read 21 Oct 2026 · chatfuel.com

Mobile requirements

The mobile app requires iOS 15.6 or later or Android 8.0 or later and is free to download.Read 21 Oct 2026 · chatfuel.com

Payments and commerce

The product supports selling products or services in chat, payment links and catalogue-based recommendations.Read 21 Oct 2026 · chatfuel.com

Praise: automation value

Reviewers praise automated lead capture, sales funnels, customer replies and time savings from running bots continuously.Read 21 Oct 2026 · getapp.com

Praise: ease of use

Independent reviewers repeatedly describe the no-code builder, templates and flow creation as easy to learn and quick to deploy.Read 21 Oct 2026 · g2.com

Praise: support

Several Trustpilot reviewers praise fast, helpful staff and assistance with WhatsApp automation and sales workflows.Read 21 Oct 2026 · trustpilot.com

Privacy compliance

Its privacy materials address GDPR, UK GDPR, Swiss FADP, CCPA/CPRA and several U.S. state privacy laws.Read 21 Oct 2026 · chatfuel.com

Public API

Chatfuel exposes an unversioned GraphQL Public API for bots, contacts, messages, flows, bookings, AI automations, channels, files and tasks.Read 21 Oct 2026 · chatfuel.com

Rating on Apple App Store

4.6 out of 5 from 25 ratingsRead 21 Oct 2026 · apps.apple.com

Rating on Capterra

4.3 out of 5 from 28 reviewsRead 21 Oct 2026 · capterra.com

Rating on G2

4.4 out of 5 from 45 reviewsRead 21 Oct 2026 · g2.com

Rating on GetApp

4.3 out of 5 from 28 reviewsRead 21 Oct 2026 · getapp.com

Rating on Google Play

4.7 out of 5 from 306 reviewsRead 21 Oct 2026 · play.google.com

Rating on Trustpilot

2.5 out of 5 from 16 reviewsRead 21 Oct 2026 · trustpilot.com

SDK

The Chatfuel SDK scaffolds a React and Vite application with selected inbox, CRM, booking, flow and AI modules through npx @chatfuel/wizard.Read 21 Oct 2026 · sdk.chatfuel.com

SDK licence

The public wizard package and generated application source are released under the MIT licence.Read 21 Oct 2026 · sdk.chatfuel.com

Security controls

Chatfuel states that its production data centers meet standards including ISO 27001, HIPAA, FedRAMP, SOC 1 and SOC 2.Read 21 Oct 2026 · chatfuel.com

Self-hosting

SDK documentation says generated applications can be deployed to Vercel, a private server or Docker while using Chatfuel infrastructure.Read 21 Oct 2026 · sdk.chatfuel.com

Service incident

The official status page records a resolved October 14, 2026 incident involving delayed sequence triggering.Read 21 Oct 2026 · status.chatfuel.com

Shared inbox

The inbox combines WhatsApp, Instagram, Facebook, TikTok and website conversations and lets teammates take over from automation.Read 21 Oct 2026 · sdk.chatfuel.com

Visual flow builder

YesRead 20 Sep 2026 · chatfuel.com

Plans and prices

Every Chatfuel plan and price →

Where Specifiction places it

• Chatbot Builders#5 of 2579.2
• Instagram DM Automation Tools#1 of 359.3
• Conversational Marketing Software#2 of 319.2
• WhatsApp Marketing Software#5 of 729.2
• Messenger Marketing Software#2 of 289.3
• Sales Chatbot Software#3 of 329.2
• Live chat software#12 of 949.0