Chatbase vs Chatfuel
Chatbase
chatbase.co
Chatfuel
chatfuel.comSide by side
| Figure | Chatbase | Chatfuel |
|---|---|---|
| Price from | $40/mo | $18/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 9 | 5 |
| Spec score · Chatbot Builders | 9.3 (#3) | 9.2 (#5) |
| Spec score · Chatbot software | 9.2 (#1) | 9.1 (#3) |
| Spec score · Sales Chatbot Software | 9.3 (#2) | 9.2 (#3) |
| Spec score · Live chat software | 9.1 (#10) | 9.0 (#12) |
| Deployment channels | multichannel | multichannel |
| Free plan | Yes | No |
| Headquarters | San Francisco, California | United States |
| Human handoff | The helpdesk supports escalation to humans while preserving the conversation transcript and context. | Yes |
| Integrations | Listed integrations include Zendesk, Freshdesk, Gorgias, Zoho Desk, Intercom, Help Scout, HubSpot, Salesforce, WhatsApp, Messenger, Instagram, Slack, Twilio, SIP, Shopify, Adobe Commerce, Stripe, WordPress, Notion, Zapier, Make, Calendly and Cal.com. | Official pricing documentation names Google Sheets, Zapier, Stripe and the Chatfuel API as integrations. |
| Knowledge-base answers | Yes | Yes |
| Praise: ease of use | Capterra and GetApp reviewers repeatedly describe setup and the interface as easy, intuitive and quick for nontechnical users. | Independent reviewers repeatedly describe the no-code builder, templates and flow creation as easy to learn and quick to deploy. |
| Praise: support | Trustpilot reviewers frequently praise fast, polite and helpful customer support. | Several Trustpilot reviewers praise fast, helpful staff and assistance with WhatsApp automation and sales workflows. |
| Public API | The documentation describes custom actions that can call arbitrary APIs, and the pricing page reserves API access for Standard and higher plans. | Chatfuel exposes an unversioned GraphQL Public API for bots, contacts, messages, flows, bookings, AI automations, channels, files and tasks. |
| Rating on Capterra | 4.3 out of 5 from 73 reviews | 4.3 out of 5 from 28 reviews |
| Rating on G2 | 4.8 out of 5 from 46 reviews | 4.4 out of 5 from 45 reviews |
| Rating on GetApp | 4.3 out of 5 from 73 verified reviews | 4.3 out of 5 from 28 reviews |
| Rating on Trustpilot | 4.0 out of 5 from 69 reviews | 2.5 out of 5 from 16 reviews |
| Self-hosting | Chatbase's comparison material says it does not provide on-premise deployment or data-residency options. | SDK documentation says generated applications can be deployed to Vercel, a private server or Docker while using Chatfuel infrastructure. |
Plans
Chatbase
- FreeFree
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
Chatfuel
- Business$69 a month
- Agency S$90 a month
- TrialFree
- Business$18 a month
- Agency S$90 a month
In their own words
Chatbase
Chatbase provides customer-facing AI agents for support, sales, and product guidance across chat, email, and voice. Teams can build, test, deploy, and improve agents without code. Agents can use help centers, files, links, Q&As, Notion pages, tickets, and product data; plain-language procedures and actions let them look up information or make changes in connected systems. Testing tools include customer-scenario simulations, saved regression tests, and conversation traces. Listed integrations include Salesforce, Zendesk, Freshdesk, Gorgias, Help Scout, HubSpot, Intercom, Shopify, Slack, Zapier, and Twilio. Chatbase says customer data is encrypted in transit and at rest, is not used to train models, and is accessible only to the customer's AI agent. The Free plan includes 50 message credits per month and one member, but agents are deleted after 14 days of inactivity. Hobby costs $40 a month for 700 credits; Standard costs $150 a month for 4,000 credits; Pro costs $500 a month for 15,000 credits. Hobby, Standard, and Pro have a 7-day trial. Developer tools include a JavaScript embed, REST API, CLI, and Android and iOS SDKs.