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Chatbase

chatbase.co

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Spec score 9.3 #3 of 257 in Chatbot Builders

What it is

Chatbase provides customer-facing AI agents for support, sales, and product guidance across chat, email, and voice. Teams can build, test, deploy, and improve agents without code. Agents can use help centers, files, links, Q&As, Notion pages, tickets, and product data; plain-language procedures and actions let them look up information or make changes in connected systems. Testing tools include customer-scenario simulations, saved regression tests, and conversation traces. Listed integrations include Salesforce, Zendesk, Freshdesk, Gorgias, Help Scout, HubSpot, Intercom, Shopify, Slack, Zapier, and Twilio. Chatbase says customer data is encrypted in transit and at rest, is not used to train models, and is accessible only to the customer's AI agent. The Free plan includes 50 message credits per month and one member, but agents are deleted after 14 days of inactivity. Hobby costs $40 a month for 700 credits; Standard costs $150 a month for 4,000 credits; Pro costs $500 a month for 15,000 credits. Hobby, Standard, and Pro have a 7-day trial. Developer tools include a JavaScript embed, REST API, CLI, and Android and iOS SDKs.

Spec sheet

What it does
Chatbase builds conversational AI agents for customer support, sales and product guidance across chat, email and voice.Read 15 Oct 2026 · chatbase.co
Product
Chatbase provides customer-facing AI agents for customer support, sales, and product guidance across chat, email, and voice.Read 7 Oct 2026 · chatbase.co
Free plan
YesRead 20 Sep 2026 · chatbase.co
Trial
The Hobby, Standard, and Pro plans offer a 7-day trial.Read 7 Oct 2026 · chatbase.co
Paid from
40Read 20 Sep 2026 · chatbase.co
Integrations
Listed integrations include Zendesk, Freshdesk, Gorgias, Zoho Desk, Intercom, Help Scout, HubSpot, Salesforce, WhatsApp, Messenger, Instagram, Slack, Twilio, SIP, Shopify, Adobe Commerce, Stripe, WordPress, Notion, Zapier, Make, Calendly and Cal.com.Read 15 Oct 2026 · chatbase.co
Security
Chatbase states GDPR compliance, SOC 2 Type II auditing, HIPAA eligibility, encryption in transit and at rest, regular backups and data that is not used to train shared models.Read 15 Oct 2026 · chatbase.co
Headquarters
San Francisco, CaliforniaRead 28 Sep 2026 · chatbase.co
Agent workflow
The product lifecycle is build, test, deploy and optimize, with analytics for resolution rates and escalations.Read 15 Oct 2026 · chatbase.co
Analytics
Backstage and analytics tools expose conversation topics, sentiment, trends, confidence and operational summaries.Read 15 Oct 2026 · chatbase.co
API and developer tools
Developer documentation describes a JavaScript embed, REST API, API v2, CLI, Android SDK, and iOS SDK.Read 7 Oct 2026 · chatbase.co
CLI
Chatbase publishes an official API v2 command-line client installable with npm or npx that requires Node.js 20 or newer.Read 15 Oct 2026 · github.com
CLI licence
The official Chatbase CLI package is MIT licensed, while the hosted Chatbase service remains proprietary.Read 15 Oct 2026 · npmjs.com
Company identity
The privacy policy identifies the legal entity as Chatbase Inc. at 2261 Market Street, San Francisco, California.Read 15 Oct 2026 · chatbase.co
Data use
The product page says customer data is only accessible to the customer’s AI agent and is not used to train models.Read 7 Oct 2026 · chatbase.co
Deployment channels
multichannelRead 20 Sep 2026 · chatbase.co
Developer documentation
The documentation index includes a Developer Guide, API v2 reference, CLI documentation, Android SDK and iOS SDK guides.Read 15 Oct 2026 · chatbase.co
Enterprise customers
The pricing page lists priority support, a success manager, SLAs, and HIPAA eligibility among Enterprise plan features.Read 7 Oct 2026 · chatbase.co
Enterprise limits
The free plan includes 50 message credits per month, one member, and limited model access; agents are deleted after 14 days of inactivity.Read 7 Oct 2026 · chatbase.co
Founded and headquarters
LinkedIn lists Chatbase as founded in 2023, headquartered in San Francisco and employing 11–50 people.Read 15 Oct 2026 · linkedin.com
Funding and size
A Supabase customer story describes Chatbase as bootstrapped, with an 18-person team, more than 8,000 paying customers and over $10 million ARR.Read 15 Oct 2026 · supabase.com
Human handoff
The helpdesk supports escalation to humans while preserving the conversation transcript and context.Read 15 Oct 2026 · chatbase.co
Interactive widgets
Agents can return interactive components such as product cards, order trackers, comparisons and appointment pickers.Read 15 Oct 2026 · chatbase.co
Knowledge sources
Agents can use help centers, files, links, Q&As, Notion pages, tickets, and product data as sources.Read 7 Oct 2026 · chatbase.co
Knowledge training
Agents can use files, URLs, text, Q&A, Notion pages and imported support tickets as training sources.Read 15 Oct 2026 · chatbase.co
Knowledge-base answers
YesRead 20 Sep 2026 · chatbase.co
Launch news
Chatbase's launch history says the company started on February 4, 2023 as a PDF-based custom ChatGPT and later expanded into customer-facing agents that take actions.Read 15 Oct 2026 · mcp.chatbase.co
Limit: accuracy
Independent reviewers report hallucinations, confident wrong answers and occasional inaccuracies that require additional training.Read 15 Oct 2026 · getapp.com
Limit: billing incident
A Trustpilot reviewer alleged three charges after requesting account closure and said a refund was refused.Read 15 Oct 2026 · trustpilot.com
Limit: customization and languages
Reviewers request more embed and visual customization, role controls and multilingual support, and one Trustpilot review mentions missing child-specific guardrails.Read 15 Oct 2026 · getapp.com
Limit: pricing
Capterra reviewers complain that pricing is high for the included credits, while Trustpilot reviewers report unfavorable legacy-plan changes and unclear add-on or auto-recharge billing.Read 15 Oct 2026 · capterra.com
Limit: support and documentation
Some Capterra reviewers report unresponsive support and insufficient security documentation, and Trustpilot includes complaints about slow or difficult human assistance.Read 15 Oct 2026 · capterra.com
Natural-language procedures
Procedures let teams write step-by-step operating instructions in plain language and insert actions into those steps.Read 15 Oct 2026 · chatbase.co
No-code setup
The product page says teams can build, test, deploy, and improve agents without code or engineering lift.Read 7 Oct 2026 · chatbase.co
Notable news
The October 7, 2026 changelog added automated agent tests with expected-action checks, mock responses and read-only live actions.Read 15 Oct 2026 · chatbase.co
Praise: API and extensibility
A Trustpilot reviewer described the API as well documented and reliable for automated tests, conversation syncing and credit monitoring.Read 15 Oct 2026 · trustpilot.com
Praise: ease of use
Capterra and GetApp reviewers repeatedly describe setup and the interface as easy, intuitive and quick for nontechnical users.Read 15 Oct 2026 · getapp.com
Praise: support
Trustpilot reviewers frequently praise fast, polite and helpful customer support.Read 15 Oct 2026 · trustpilot.com
Privacy location
The privacy policy says data is processed in the United States, including AWS us-east-1 services, and customer data can be deleted within 30 days after a written request or termination.Read 15 Oct 2026 · chatbase.co
Procedures and actions
Agents can follow plain-language procedures and call actions to look up information or make changes in connected systems.Read 7 Oct 2026 · chatbase.co
Proprietary service
Terms say customers receive a cloud service rather than source code and prohibit copying, modification, reverse engineering and sublicensing.Read 15 Oct 2026 · chatbase.co
Public API
The documentation describes custom actions that can call arbitrary APIs, and the pricing page reserves API access for Standard and higher plans.Read 15 Oct 2026 · chatbase.co
Rating on Capterra
4.3 out of 5 from 73 reviewsRead 15 Oct 2026 · capterra.com
Rating on G2
4.8 out of 5 from 46 reviewsRead 15 Oct 2026 · g2.com
Rating on GetApp
4.3 out of 5 from 73 verified reviewsRead 15 Oct 2026 · getapp.com
Rating on Shopify App Store
4.9 out of 5 from 38 reviewsRead 15 Oct 2026 · apps.shopify.com
Rating on Trustpilot
4.0 out of 5 from 69 reviewsRead 15 Oct 2026 · trustpilot.com
Rating on TrustRadius
10 out of 10 from 1 reviewRead 15 Oct 2026 · trustradius.com
Self-hosting
Chatbase's comparison material says it does not provide on-premise deployment or data-residency options.Read 15 Oct 2026 · chatbase.co
Service incidents
IsDown records a July 2026 degraded-performance incident and earlier incidents involving training failures and dashboard or widget availability.Read 15 Oct 2026 · isdown.app
Testing
The platform supports customer-scenario simulations, saved regression tests, and conversation traces for reviewing agent behavior.Read 7 Oct 2026 · chatbase.co
Visual flow builder
NoRead 20 Sep 2026 · chatbase.co

Plans and prices

Free Free per month 50 message credits/month · 1 member · limited access to models · agents deleted after 14 days of inactivity Read 7 Oct 2026 · chatbase.co
Hobby $40 a month per month 700 message credits/month · 2 members · advanced models · integrations · basic analytics · attachments Read 7 Oct 2026 · chatbase.co
Standard $150 a month per month 4,000 message credits/month · 3 members · helpdesk · voice · telephony · outbound campaigns · API access · personalization · auto-resync agents · advanced integrations Read 7 Oct 2026 · chatbase.co
Pro $500 a month per month 15,000 message credits/month · 5 members · advanced analytics · sources suggestions · tickets as a source Read 7 Oct 2026 · chatbase.co
Enterprise Priced on request Higher limits · Custom roles and permissions · SSO · White-labeling · Audit logs · Priority support Read 20 Sep 2026 · chatbase.co
Hobby $40 a month per month 700 message credits/month · 2 members · advanced models · integrations · basic analytics · attachments Read 15 Oct 2026 · chatbase.co
Standard $150 a month per month 4,000 message credits/month · 3 members · helpdesk · voice · telephony · outbound campaigns · API access · personalization · auto-resync agents · advanced integrations Read 15 Oct 2026 · chatbase.co
Pro $500 a month per month 15,000 message credits/month · 5 members · advanced analytics · source suggestions · tickets as a source Read 15 Oct 2026 · chatbase.co
Enterprise Priced on request Let's Talk higher limits · flexible billing · custom roles and permissions · SSO · white-labeling · audit logs · priority support · success manager · SLAs · HIPAA-eligible Read 15 Oct 2026 · chatbase.co

Every Chatbase plan and price →

Strong points and limits

Strong points

  • Agents can use varied knowledge sources, including tickets and Notion pages.
  • Supports procedures and actions in connected systems.
  • Includes simulations, regression tests, and conversation traces.
  • Offers JavaScript embed, REST API, CLI, and mobile SDKs.
  • States customer data is not used to train models.

Limits

  • Free plan has 50 message credits per month.
  • Free plan allows one member.
  • Free agents are deleted after 14 days of inactivity.
  • Hobby costs $40 a month.

Who it suits

Chatbase suits teams building customer-facing agents for support, sales, or product guidance across several channels. Its testing tools and integrations may fit teams that need to review agent behavior and connect customer systems.

Chatbase in depth

Read the full write-up

Overview

Chatbase is a platform for customer-facing AI agents handling support, sales and product guidance across chat, email and voice. It suits teams that want agents grounded in company information and able to take action in connected systems. Its strongest case is the combination of varied knowledge sources, integrations and behavior-review tools; its main trade-off is that the entry plan has a small monthly message allowance and deletes inactive agents.

Key features

Agents can use help centers, files, links, Q&As, Notion pages, tickets and product data as sources. Plain-language procedures and actions let them look up information or make changes in connected systems, making Chatbase more useful for operational support than a tool confined to answering questions. There is no visual flow builder, so teams that want to map conversations visually should look elsewhere.

Customer-scenario simulations, saved regression tests and conversation traces help teams review behavior and check agent changes. The no-code approach supports building, testing and deployment without engineering work, while a JavaScript embed, REST API, API v2, CLI, and Android and iOS SDKs give developers additional ways to work with the platform. Integrations include Salesforce, Zendesk, Freshdesk, Gorgias, Help Scout, HubSpot, Intercom, Odoo, Zoho Desk, Shopify, Slack, Zapier and Twilio.

Chatbase says customer data is encrypted in transit and at rest, is accessible only to the customer’s AI agent, and is not used to train models. It describes GDPR and SOC 2 Type II compliance. Enterprise features include HIPAA eligibility, priority support, a success manager and SLAs, alongside higher limits, custom roles and permissions, SSO, white-labeling and audit logs.

Pricing

Chatbase uses a freemium model, with paid plans billed monthly and a 7-day trial on Hobby, Standard and Pro. The free plan costs nothing and includes 50 message credits per month, one member and limited model access. Agents are deleted after 14 days of inactivity, so this is best treated as a small-scale evaluation rather than a dependable ongoing service.

Hobby costs $40 a month and raises the allowance to 700 message credits with two members, advanced models, integrations, basic analytics and attachments. It is the entry paid option for a small team that needs connected sources and a bigger quota, but that allowance can still constrain a busy support operation.

Standard costs $150 a month, with 4,000 message credits and three members. It adds helpdesk, voice, telephony, outbound campaigns, API access, personalization, automatic agent resync and advanced integrations. This is the more practical tier for teams deploying across support channels or connecting agents to business systems.

Pro costs $500 a month and includes 15,000 message credits, five members, advanced analytics, source suggestions and tickets as a source. Its larger quota and review features suit teams managing a higher-volume agent program, though the price is a significant step up from Standard. Enterprise has custom pricing and is aimed at organizations needing higher limits, administration controls and enterprise support.

Platforms

Chatbase supports web, iOS, Android and API use. The JavaScript embed, REST API, API v2, CLI and mobile SDKs extend its options for teams integrating agents into products and workflows.

Who it's for

Choose Chatbase if your team needs customer-facing agents based on varied internal content, connected actions, and tools for reviewing behavior. It is less suited to teams that need a visual conversation-flow editor, or to small teams whose message demand quickly exceeds the free plan’s 50 monthly credits.

Pros and cons

Pros: Broad source support and actions that can look up information or change connected systems make agents useful beyond basic Q&A.

Pros: Simulations, regression tests and conversation traces support structured review as agents evolve.

Pros: Web, mobile and API options, plus a substantial integration set, support varied deployment needs.

Cons: No visual flow builder, limiting appeal for teams that prefer designing conversations as diagrams.

Cons: The free tier's 50 monthly credits, one-member cap and 14-day inactivity deletion restrict sustained use.

Cons: Standard and Pro raise capacity and functionality at $150 a month and $500 a month, respectively.

Alternatives

For a sales-focused meeting workflow, Cleo AI Sales Agent has a free plan with unlimited Scoot Engage meetings, Live Advisor and Brain memory, plus 50 GB of recording storage; its Pro plan is 99. For chatbot and live-chat capabilities with NLP support, Engati offers Standard and Enterprise plans with custom pricing.

Gimiq is worth considering for a small support setup: its free plan includes up to three agents, 250 tickets per month, email and live-chat widgets, a shared inbox queue and basic SLA tracking. WorkBot SalesFlow Assistant is another option to compare for sales-flow use.

Quickchat AI provides a free plan with 50 AI credits per month, one user license and 50 knowledge-base articles, for personal, non-commercial use. Tars offers a free plan with 50 conversations per month, basic LLM models and training for up to five knowledge bases. ConnectLoop LIA has a free plan with 200 messages and one agent per workspace, but no email reply agent. FullContext has a free plan with 100 credits per month, one agent, five resources and 20 webpages.

Browse more options in Sales Chatbot Software, Chatbot Builders and Live chat software.

Verdict

Chatbase is a strong choice for teams that want customer-facing agents grounded in their own content, connected to business systems and subject to ongoing behavior review. The source and action range is the central reason to choose it; the limited free tier, absence of a visual flow builder and steep increase to the higher plans are the reasons to look elsewhere.

Verdict

Chatbase pairs agent-building tools with source connections, actions, and behavior review. The free plan has tight credit and inactivity limits, while paid plans start at $40 a month.

Where Specifiction places it

Alternatives to ChatbaseAll alternatives →