Guzli

Spec sheet

What it does

Guzli provides configurable AI agents for customer support and sales conversations across website chat, email and phone.Read 14 Oct 2026 · guzli.com

Product

Guzli provides customer-facing AI agents for support, sales, and product guidance across chat, email, and voice.Read 7 Oct 2026 · guzli.com

Audience

Guzli describes Hobby as suited to small businesses and side projects, Standard to growing businesses needing team collaboration, and Pro to businesses requiring advanced features.Read 7 Oct 2026 · guzli.com

API

Standard includes API access and webhooks, and the home page depicts an API channel in the helpdesk.Read 7 Oct 2026 · guzli.com

Integrations

Listed integrations include Shopify, WordPress, WhatsApp, Slack, Zendesk, HubSpot, Salesforce, Notion, Zapier, Discord, Intercom, Telegram, WooCommerce, Magento, BigCommerce, Webflow, Wix, Squarespace, Zoho, Pipedrive and Freshdesk.Read 14 Oct 2026 · guzli.com

Security

Guzli states it is GDPR compliant, independently audited for SOC 2 Type II, and built to handle protected health information under HIPAA.Read 7 Oct 2026 · guzli.com

Support

Published plan details list priority email support on Hobby, priority support on Pro, and dedicated support for Enterprise.Read 7 Oct 2026 · guzli.com

Agent building

The platform lets teams connect data, define instructions and guardrails, test scenarios, deploy and optimize agents without coding.Read 14 Oct 2026 · guzli.com

Agent workflow

The platform supports building agents from connected data sources, testing them on customer scenarios, deploying them across channels, and optimizing from resolution and escalation data.Read 7 Oct 2026 · guzli.com

Analytics

Dashboards track resolution rates, escalations, response times, conversation topics and lead attribution.Read 14 Oct 2026 · guzli.com

API and webhooks

Standard and higher plans include API access and webhooks, while Guzli also exposes a widget API at gateway.guzli.com.Read 14 Oct 2026 · guzli.com

Chat channel

Guzli offers an embeddable website chat widget and chat deployment to channels including Slack and Meta apps.Read 14 Oct 2026 · guzli.com

Company launch signal

AIChief lists Guzli as launched in October 2026.Read 14 Oct 2026 · aichief.com

Company legal name

The site footer identifies the maker as Guzli Inc.Read 14 Oct 2026 · guzli.com

Company team

The integrations page describes Guzli as built by a two-person team with AI agents operating continuously.Read 14 Oct 2026 · guzli.com

Credit overage

The pricing FAQ says the chatbot stays online when message credits run out and chat overage is billed at the checkout rate.Read 7 Oct 2026 · guzli.com

Data use

Guzli says customer data is accessible only to the customer's AI agent and is not used to train models.Read 7 Oct 2026 · guzli.com

Documentation depth

Public documentation consists mainly of integration pages, FAQs, a WordPress plugin guide and machine-readable product information; a full public API reference or SDK catalogue was not found.Read 14 Oct 2026 · guzli.com

Email channel

Its email agent reads inbound threads and drafts or sends responses from the company domain.Read 14 Oct 2026 · guzli.com

Encryption

Guzli says data is encrypted at rest and in transit using standard algorithms.Read 7 Oct 2026 · guzli.com

Human handoff

The helpdesk supports handing conversations to staff with conversation context available to the team.Read 14 Oct 2026 · guzli.com

Knowledge sources

Agents can learn from websites, help centers, documents, PDFs, internal guides, support tickets and question-answer pairs.Read 14 Oct 2026 · guzli.com

Limit: ecosystem maturity

AIChief characterizes Guzli as having a newer and smaller ecosystem.Read 14 Oct 2026 · aichief.com

Limit: helpdesk scope

AIChief says Guzli is not a complete helpdesk suite like Zendesk.Read 14 Oct 2026 · aichief.com

Limit: pricing inconsistency

The pricing page shows Hobby at $39/month when billed yearly, while its FAQ separately states $49/month and $468 annually.Read 14 Oct 2026 · guzli.com

MCP connectivity

The Agent Phone Plan connects remote MCP agents such as Claude Code, Codex, Cursor, Grok and Muse to mcp.guzli.com/mcp using OAuth.Read 14 Oct 2026 · guzli.com

Plugin API setup

WordPress installation requires a Guzli client API key and agent ID; the plugin stores both in WordPress options.Read 14 Oct 2026 · wordpress.org

Plugin licence

The WordPress integration is distributed as open-source software, although the hosted Guzli service licence is not identified as open source.Read 14 Oct 2026 · wordpress.org

Praise: no-code setup

AIChief highlights paste-in widget installation and phone-number connection without coding.Read 14 Oct 2026 · aichief.com

Praise: unified channels

AIChief praises the single setup that handles website chat and phone conversations using the same help content.Read 14 Oct 2026 · aichief.com

Procedures

Plain-language procedures can execute actions such as order lookup, refunds, plan changes, exchanges and subscription cancellation.Read 14 Oct 2026 · guzli.com

Rating on AIChief

4.6 out of 5 from 0 verified reviews.Read 14 Oct 2026 · aichief.com

Rating on Capterra

0.0 out of 5 from 0 reviews.Read 14 Oct 2026 · capterra.com

Security claims

Guzli states GDPR, SOC 2 Type II and HIPAA compliance, encryption at rest and in transit, and that customer data is not used to train models.Read 14 Oct 2026 · guzli.com

System requirements

The WordPress plugin requires WordPress 5.9 or newer and PHP 7.4 or newer, and was tested through WordPress 6.9.9.Read 14 Oct 2026 · wordpress.org

Telemetry control

WordPress users can disable telemetry in settings or pass disableTelemetry:true in manual widget initialization.Read 14 Oct 2026 · wordpress.org

Terms limitation

Its terms provide the service as-is, disclaim uninterrupted or error-free operation, and cap aggregate liability at fees paid in the prior 12 months.Read 14 Oct 2026 · guzli.com

Testing

A test-run feature lets users run real customer scenarios and identify passed or failed answers before deployment.Read 14 Oct 2026 · guzli.com

Voice channel

Voice agents answer inbound calls and can place outbound calls with conversational responses.Read 14 Oct 2026 · guzli.com

Voice limits

The pricing comparison lists 3 concurrent calls and 250 calls per day for one voice tier, and 8 concurrent calls and 1,000 calls per day for another.Read 7 Oct 2026 · guzli.com

WordPress developer account

The GUZLI WordPress developer profile joined in December 2025 and lists one plugin with fewer than 10 active installs.Read 14 Oct 2026 · profiles.wordpress.org

WordPress extension

The WordPress plugin installs the widget sitewide, supports WooCommerce and Contact Form 7, and can crawl public pages and posts.Read 14 Oct 2026 · guzli.com

WordPress plugin reviews

The official WordPress listing reports no submitted reviews and fewer than 10 active installations.Read 14 Oct 2026 · wordpress.org

Plans and prices

Every Guzli plan and price →

Where Specifiction places it

• Chatbot Builders#8 of 2579.1
• Voicebot Software#2 of 278.9
• Customer Service Voicebots#3 of 309.0