Chatbase vs Guzli
Chatbase
chatbase.co
Guzli
guzli.comSide by side
| Figure | Chatbase | Guzli |
|---|---|---|
| Price from | $40/mo | $3.25/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | Yes |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 9 | 6 |
| Spec score · Chatbot Builders | 9.3 (#3) | 9.1 (#8) |
| Agent workflow | The product lifecycle is build, test, deploy and optimize, with analytics for resolution rates and escalations. | The platform supports building agents from connected data sources, testing them on customer scenarios, deploying them across channels, and optimizing from resolution and escalation data. |
| Analytics | Backstage and analytics tools expose conversation topics, sentiment, trends, confidence and operational summaries. | Dashboards track resolution rates, escalations, response times, conversation topics and lead attribution. |
| Data use | The product page says customer data is only accessible to the customer’s AI agent and is not used to train models. | Guzli says customer data is accessible only to the customer's AI agent and is not used to train models. |
| Human handoff | The helpdesk supports escalation to humans while preserving the conversation transcript and context. | The helpdesk supports handing conversations to staff with conversation context available to the team. |
| Integrations | Listed integrations include Zendesk, Freshdesk, Gorgias, Zoho Desk, Intercom, Help Scout, HubSpot, Salesforce, WhatsApp, Messenger, Instagram, Slack, Twilio, SIP, Shopify, Adobe Commerce, Stripe, WordPress, Notion, Zapier, Make, Calendly and Cal.com. | Listed integrations include Shopify, WordPress, WhatsApp, Slack, Zendesk, HubSpot, Salesforce, Notion, Zapier, Discord, Intercom, Telegram, WooCommerce, Magento, BigCommerce, Webflow, Wix, Squarespace, Zoho, Pipedrive and Freshdesk. |
| Knowledge sources | Agents can use help centers, files, links, Q&As, Notion pages, tickets, and product data as sources. | Agents can learn from websites, help centers, documents, PDFs, internal guides, support tickets and question-answer pairs. |
| Product | Chatbase provides customer-facing AI agents for customer support, sales, and product guidance across chat, email, and voice. | Guzli provides customer-facing AI agents for support, sales, and product guidance across chat, email, and voice. |
| Rating on Capterra | 4.3 out of 5 from 73 reviews | 0.0 out of 5 from 0 reviews. |
| Security | Chatbase states GDPR compliance, SOC 2 Type II auditing, HIPAA eligibility, encryption in transit and at rest, regular backups and data that is not used to train shared models. | Guzli states it is GDPR compliant, independently audited for SOC 2 Type II, and built to handle protected health information under HIPAA. |
| Testing | The platform supports customer-scenario simulations, saved regression tests, and conversation traces for reviewing agent behavior. | A test-run feature lets users run real customer scenarios and identify passed or failed answers before deployment. |
| What it does | Chatbase builds conversational AI agents for customer support, sales and product guidance across chat, email and voice. | Guzli provides configurable AI agents for customer support and sales conversations across website chat, email and phone. |
Plans
Chatbase
- FreeFree
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
Guzli
- FreeFree
- Agent Phone Plan$29.99 a month
- Hobby$39 a year
- Standard$119 a year
- Pro$399 a year
- EnterprisePriced on request
In their own words
Chatbase
Chatbase provides customer-facing AI agents for support, sales, and product guidance across chat, email, and voice. Teams can build, test, deploy, and improve agents without code. Agents can use help centers, files, links, Q&As, Notion pages, tickets, and product data; plain-language procedures and actions let them look up information or make changes in connected systems. Testing tools include customer-scenario simulations, saved regression tests, and conversation traces. Listed integrations include Salesforce, Zendesk, Freshdesk, Gorgias, Help Scout, HubSpot, Intercom, Shopify, Slack, Zapier, and Twilio. Chatbase says customer data is encrypted in transit and at rest, is not used to train models, and is accessible only to the customer's AI agent. The Free plan includes 50 message credits per month and one member, but agents are deleted after 14 days of inactivity. Hobby costs $40 a month for 700 credits; Standard costs $150 a month for 4,000 credits; Pro costs $500 a month for 15,000 credits. Hobby, Standard, and Pro have a 7-day trial. Developer tools include a JavaScript embed, REST API, CLI, and Android and iOS SDKs.