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AiSensy

aisensy.com

From $6/mo Free plan WebiOSAndroidAPI
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Spec score 9.4 #1 of 72 in WhatsApp Marketing Software

What it is

AiSensy is a WhatsApp marketing and engagement platform built on official WhatsApp APIs. Businesses can send broadcasts, schedule them up to two months ahead, and use multiple messaging categories. Drag-and-drop chatbots can route conversations to human agents, while AiSensy’s WhatsApp AI agents are described as handling context-aware conversations around the clock. Click-to-WhatsApp ads and WhatsApp Forms capture information in chats. Listed integrations include Shopify, Razorpay, WooCommerce, WebEngage, Zapier, PayU, and LeadSquared; a free API integration can connect APIs and automate notifications from CRMs or portals. The service is available on Android, iOS, and web, with API access. Free Forever costs nothing and has fair-use limits, including up to 200 agents, 500 tags, 100 attributes, and 50 segments. Basic is $45 a month. WhatsApp conversation credits are recharged separately, with per-message charges depending on the recipient’s country. Separate AI Agent Builder and chatbot builder plans are also listed.

Spec sheet

What it does
AiSensy is a WhatsApp engagement platform for marketing broadcasts, automated messages, ads, chatbots, catalogs, payments and shared customer support.Read 14 Oct 2026 · aisensy.com
Product
AiSensy describes itself as an AI-powered WhatsApp marketing and engagement platform powered by official WhatsApp APIs.Read 28 Sep 2026 · aisensy.com
Intended users
AiSensy says businesses use it to acquire customers with Click-to-WhatsApp ads, grow revenue through broadcasts and support customers with live chat and AI chatbots.Read 28 Sep 2026 · aisensy.com
Free plan
YesRead 23 Sep 2026 · aisensy.com
Trial
The terms describe a 14-day trial of Basic features and chatbot flows without requiring a credit card.Read 14 Oct 2026 · aisensy.com
Paid from
45Read 23 Sep 2026 · aisensy.com
API
The help article documents API campaigns that connect a CRM to AiSensy and send approved WhatsApp templates through a POST endpoint.Read 14 Oct 2026 · wiki.aisensy.com
Integrations
The integration directory advertises more than 2,000 connections and names Shopify, WooCommerce, Razorpay, Zapier, Pabbly, WebEngage and LeadSquared among examples.Read 14 Oct 2026 · aisensy.com
Mobile apps
AiSensy links to its Android and iOS apps from its website navigation and footer.Read 28 Sep 2026 · aisensy.com
Security
AiSensy's terms say two-factor authentication is mandatory for user accounts.Read 14 Oct 2026 · aisensy.com
Support
AiSensy says support is available through live chat, email, phone and Zoom.Read 14 Oct 2026 · aisensy.com
Headquarters
LinkedIn lists the headquarters as Gurgaon, Delhi NCR, India.Read 14 Oct 2026 · linkedin.com
Ads and lead capture
The product supports Click-to-WhatsApp ads and WhatsApp Forms for capturing information in chats.Read 28 Sep 2026 · aisensy.com
AI agents
AiSensy says its WhatsApp AI agents can understand context and handle conversations around the clock.Read 28 Sep 2026 · aisensy.com
Audience segmentation
Contacts can be filtered and grouped into audience segments for targeted broadcasts.Read 14 Oct 2026 · aisensy.com
Automation
Its feature set includes drag-and-drop WhatsApp chatbots and chatbot-to-human handoff.Read 28 Sep 2026 · aisensy.com
Broadcasts
The platform offers bulk WhatsApp broadcasts to opted-in contacts.Read 14 Oct 2026 · aisensy.com
Chatbot builder
AiSensy offers a visual drag-and-drop builder for WhatsApp chatbot flows.Read 14 Oct 2026 · aisensy.com
Click-to-WhatsApp ads
The platform supports creating and managing Meta ads that start WhatsApp conversations.Read 14 Oct 2026 · aisensy.com
Company legal name
AiSensy's terms identify the contracting company as AiSensy Communications Private Limited.Read 14 Oct 2026 · aisensy.com
Data location
The Direct API privacy notice says message traffic is relayed through AiSensy's server without being persisted in its database, while webhook delivery logs are kept for 30 days and data resides in India.Read 14 Oct 2026 · m.aisensy.com
Documentation
The help center organizes articles into onboarding, WhatsApp API, billing, integrations, templates and broadcasting, verification and platform features.Read 14 Oct 2026 · wiki.aisensy.com
Founded and size
LinkedIn lists a 2020 founding year and a company size of 51–200 employees.Read 14 Oct 2026 · linkedin.com
Google Play listing
The Google Play listing shows 10K+ downloads and describes broadcasting, no-code chatbots, multi-agent live chat and analytics; it does not show a rating count in the opened listing.Read 14 Oct 2026 · play.google.com
Human handoff
Agents can take over chatbot conversations, with notifications for bot-to-human transfers.Read 14 Oct 2026 · aisensy.com
Limit: integration issues
G2 reviewers report that some integrations, including Dialogflow/API integration in chatbot flows, were difficult or buggy.Read 14 Oct 2026 · g2.com
Limit: price
A Capterra reviewer said AiSensy's pricing was unsuitable for a startup.Read 14 Oct 2026 · capterra.com
Limit: reliability and workflows
Trustpilot's summary reports complaints about product failures, app crashes and difficult workflow configuration.Read 14 Oct 2026 · trustpilot.com
Limit: support delays
G2's review summary and user comments mention slow response times or poor support in some cases.Read 14 Oct 2026 · g2.com
Limits
The pricing page says unlimited plan limits follow a fair-use policy, including up to 200 agents, 500 tags, 100 attributes and 50 segments.Read 28 Sep 2026 · aisensy.com
Live chat
The service provides a shared inbox for multiple agents to handle incoming WhatsApp chats.Read 14 Oct 2026 · aisensy.com
Marketing
The platform supports WhatsApp broadcasts, including scheduled broadcasts up to two months ahead and multiple messaging categories.Read 28 Sep 2026 · aisensy.com
Messaging charges
Plan subscriptions are separate from prepaid WhatsApp message charges, which vary by recipient country.Read 14 Oct 2026 · aisensy.com
Messaging costs
WhatsApp conversation credits are recharged separately from subscriptions, and per-message charges depend on the recipient's country.Read 28 Sep 2026 · aisensy.com
Notable news: AI Assistant
On October 7, 2026, AiSensy announced an AI Assistant for dashboard tasks such as contact lookup, broadcast preparation, ad help and analytics.Read 14 Oct 2026 · news.aisensy.com
Notable news: Campaign Agent
On October 7, 2026, AiSensy announced a Campaign Agent that drafts multi-step WhatsApp campaigns; its announcement says trials support up to 10 contacts and two steps, while Free Forever accounts must upgrade to launch.Read 14 Oct 2026 · news.aisensy.com
Praise: ease of use
G2's review summary reports repeated praise for an intuitive interface and straightforward onboarding.Read 14 Oct 2026 · g2.com
Praise: support
G2's review summary reports repeated praise for responsive and helpful customer support, while also noting delays in busy periods.Read 14 Oct 2026 · g2.com
Pricing change
AiSensy's pricing page says that from October 1, 2026, service messages are chargeable after 1,000 free monthly messages per WhatsApp number and utility messages in the 24-hour service window are chargeable.Read 14 Oct 2026 · aisensy.com
Privacy and security
AiSensy's privacy policy says it uses organizational and technical measures to protect personal information and does not process sensitive personal information.Read 28 Sep 2026 · aisensy.com
Rating on Apple App Store
4.0 out of 5 from 105 ratings.Read 14 Oct 2026 · apps.apple.com
Rating on Capterra
4.4 out of 5 from 5 reviews.Read 14 Oct 2026 · capterra.com
Rating on G2
4.4 out of 5 from 131 reviews.Read 14 Oct 2026 · g2.com
Rating on Shopify App Store
4.1 out of 5 from 53 reviews.Read 14 Oct 2026 · apps.shopify.com
Rating on Trustpilot
3.4 out of 5 from 57 reviews.Read 14 Oct 2026 · trustpilot.com
Refund limit
The terms state that paid subscriptions, conversation credits, add-ons and third-party integrations are non-refundable.Read 14 Oct 2026 · aisensy.com
Retargeting and tracking
AiSensy describes tracking individual broadcast clicks and retargeting users based on engagement.Read 14 Oct 2026 · aisensy.com
SDKs and API scope
The opened API guide describes API campaigns and JSON requests; it does not present an SDK catalogue or a broad endpoint reference.Read 14 Oct 2026 · wiki.aisensy.com
Security and privacy limits
The privacy notice says it uses technical and organizational protections but cannot guarantee that online transmission or storage is completely secure.Read 14 Oct 2026 · aisensy.com
Self-hosting
The product is presented as a hosted web service and the reviewed pages provide no self-hosting option.Read 14 Oct 2026 · aisensy.com
WhatsApp status
AiSensy identifies itself as an official WhatsApp Business Solution Provider built on WhatsApp Business APIs.Read 14 Oct 2026 · aisensy.com

Plans and prices

Free Forever Free Fair-use limits: Agents up to 200 · Tags up to 500 · Attributes up to 100 · Segments up to 50 Read 28 Sep 2026 · aisensy.com
Basic $45 a month billed monthly WhatsApp marketing and broadcasting · Retargeting · Shared team inbox Read 23 Sep 2026 · aisensy.com
Pro $99 a month billed monthly Advanced campaign capabilities · Higher segmentation limits · Additional automation features Read 23 Sep 2026 · aisensy.com
Premium $299 a month billed monthly Higher usage limits · Advanced reporting and automation Read 23 Sep 2026 · aisensy.com
Unlimited $899 a month billed monthly Higher messaging throughput · Expanded limits Read 23 Sep 2026 · aisensy.com
Free Forever Free Forever; no card required WhatsApp Business API access · unlimited contacts · up to 10 tags · 5 custom attributes · 1,000 Meta ad credits · shared inbox Read 14 Oct 2026 · aisensy.com
Basic $45 a month Billed monthly; prepaid 40 messages/sec · 10 tags · 5 custom attributes · 2 audience segments · 5 agent seats Read 14 Oct 2026 · aisensy.com
AI Agent Builder add-on $50 a month Monthly; page also lists $89.1/month billed annually 1 AI agent · 1,000 AI messages/month · knowledge base Q&A · long-term user memory Read 14 Oct 2026 · aisensy.com
WhatsApp AI Agent Builder $50 a month Per Month 1,000 AI messages · knowledge base Q&A · long-term user memory · no-code builder · tool calling, skills and API integrations Read 28 Sep 2026 · aisensy.com
Drag & Drop WhatsApp Chatbot Builder (annual billing) $72 a year Per Month, Billed Annually 5 WhatsApp Chatbots · trigger flows via keywords, templates, QR and Meta ads · cart management · catalog sharing · Shopify integration · 3 free AI generations Read 28 Sep 2026 · aisensy.com
Basic Chatbot add-on $80 a month Monthly; $72/month billed annually 5 chatbot flows · drag-and-drop builder · Shopify integration Read 14 Oct 2026 · aisensy.com
Drag & Drop WhatsApp Chatbot Builder $80 a month Per Month 5 WhatsApp Chatbots · trigger flows via keywords, templates, QR and Meta ads · cart management · catalog sharing · Shopify integration · 3 free AI generations Read 28 Sep 2026 · aisensy.com

Every AiSensy plan and price →

Strong points and limits

Strong points

  • Scheduled broadcasts can be planned up to two months ahead.
  • Chatbots support handoff to human agents.
  • WhatsApp Forms capture information in chats.
  • Free API integration supports CRM or portal notifications.
  • Android, iOS, web, and API access are listed.

Limits

  • Conversation credits cost extra and vary by recipient country.
  • Free plan limits include 200 agents and 500 tags.
  • Basic costs $45 a month.

Who it suits

AiSensy suits businesses using WhatsApp for customer acquisition, broadcasts, and customer support. It may also fit teams that need chatbot-to-human handoff, lead capture, or integrations with the listed commerce and workflow services.

AiSensy in depth

Read the full write-up

Overview

AiSensy is a WhatsApp marketing and customer-engagement platform for businesses that want campaigns and customer conversations in the same workflow. It suits teams using WhatsApp to acquire leads, sell and provide support, but separate conversation-credit charges mean the subscription is not the whole messaging cost.

Its range is a strength: broadcasts, lead capture, chatbots, AI agents and human handoff cover both outreach and replies. The trade-off is that buyers need to weigh the subscription tier, any separate builder subscription and country-dependent WhatsApp charges against their expected activity.

Compare it with other options in WhatsApp Marketing Software, Conversational Marketing Software and WhatsApp Business API Providers.

Key features

Broadcast campaigns: AiSensy supports multiple messaging categories and scheduling up to two months ahead. That is useful for teams planning campaigns in advance; the reach of a campaign still carries country-dependent conversation-credit costs.

Lead capture and qualification: Click-to-WhatsApp ads bring prospects into chats, while WhatsApp Forms collect information there. Lead qualification and conversation routing help manage the resulting conversations.

Chatbots and human handoff: A drag-and-drop builder supports WhatsApp flows, and conversations can be handed to a human. This makes the platform more suitable for support and sales workflows than a broadcast-only tool.

AI agents: AiSensy says its agents can understand context and handle conversations around the clock. The separate AI Agent Builder plans package monthly AI-message allowances, so teams should match that allowance to their expected demand.

Integrations and API: Named integrations include Shopify, Razorpay, WooCommerce, WebEngage, Zapier, PayU and LeadSquared. AiSensy also describes free API integration for automating notifications from CRMs or portals, useful for teams connecting existing systems.

Pricing

AiSensy has a free plan, paid subscriptions and a 14-day free trial. WhatsApp conversation credits are recharged separately, with per-message charges depending on the recipient's country, so budget for both the plan and messaging.

PlanPriceWhat it includes and who it suitsFree ForeverfreeFair-use limits include up to 200 agents, 500 tags, 100 attributes and 50 segments. A way to start without a subscription, though it is subject to those limits.Basic$45 a monthWhatsApp marketing and broadcasting, retargeting and a shared team inbox. A fit for teams needing core campaigns and a shared place to manage replies.Pro$99 a monthAdvanced campaign capabilities, higher segmentation limits and additional automation. Better suited to teams whose campaigns need more segmentation and automation than Basic provides.Premium$299 a monthHigher usage limits, advanced reporting and automation. The step up makes most sense when those capabilities justify the higher recurring cost.Unlimited$899 a monthHigher messaging throughput and expanded limits. “Unlimited” remains subject to fair use, including caps of 200 agents, 500 tags, 100 attributes and 50 segments.EnterpriseCustom pricingCustom limits and contracts, for businesses that need an individually arranged package.Separate builder subscriptions are also offered. The WhatsApp AI Agent Builder costs $50 a month and includes 1,000 AI messages, knowledge-base Q&A, long-term user memory, a no-code builder, tool calling, skills and API integrations. Its annual-billing option is $89.10 a year, billed per month, and includes 3,500 AI messages per pricing card with the same listed capabilities.

The Drag & Drop WhatsApp Chatbot Builder costs $80 a month, or $72 a year billed annually. Both options include five chatbots, flows triggered by keywords, templates, QR codes and Meta ads, cart management, catalog sharing, Shopify integration and three free AI generations. These are distinct costs to factor in if the core subscription does not meet a team's builder needs.

Platforms

AiSensy supports Android, iOS, web and API. Its mobile apps are linked from its website navigation and footer, while API support gives teams a route to connect systems and automate notifications.

Who it's for

AiSensy is best suited to businesses that want to bring customers into WhatsApp, run broadcasts and manage resulting conversations with automation and human support. Its campaign scheduling, lead capture and routing are relevant to teams handling both acquisition and service. It is less compelling for buyers seeking a single predictable messaging bill, since conversation credits are charged separately, or for teams whose required usage exceeds applicable fair-use limits.

Pros and cons

Pro: Campaigns, chatbots, AI agents and human handoff sit within one WhatsApp-focused platform, supporting both outreach and replies.

Pro: Broadcasts can be scheduled up to two months ahead, and Click-to-WhatsApp ads and Forms support lead acquisition and capture within chats.

Pro: The integration list spans commerce, payments and automation services, with API integration described for CRM or portal notifications.

Con: Conversation credits cost extra and vary by recipient country, complicating the total cost estimate.

Con: The Unlimited plan still has stated fair-use caps on agents, tags, attributes and segments, so the name should not be read as unlimited capacity in every dimension.

Con: Advanced campaign, reporting and automation capabilities sit on higher-priced tiers or separate builder subscriptions, which can raise costs for teams needing more than the basics.

Alternatives

Spoki is worth comparing for its Service plan, which combines AI customer support, unlimited operators, unlimited automations and ticketing; WhatsApp fees are billed separately by Meta.

Botcadence is a lower-cost starting point to consider if 100 AI reply credits, 200 WhatsApp broadcast messages, one team member and one project on its free plan are enough.

Dashly may suit mid-market teams considering inbound revenue agents, with pricing typically starting at $2,500/mo and based on traffic volume and active leads.

Interakt is an alternative if Instagram is the priority: its $12.00 per month Starter plan is Instagram-only and includes unlimited agents in the owner role, DMs and comments.

Intercom is another option for teams looking at a per-seat support package: its Essential plan is $19.00 per month per seat when billed annually and includes Fin AI Agent, Messenger, shared inbox and ticketing.

Greenbubble is an alternative with a $5.00 per month Solo plan billed annually for one workspace, one team member, 1,000 contacts, 5,000 messages, one automation flow and API v2.

Respond.io is worth considering for a five-user Starter plan with unlimited monthly active contacts and 5,000 AI credits at $79/month, billed yearly.

Customers.ai offers another option to compare.

For adjacent categories, see Chatbot Builders and Messenger Marketing Software.

Verdict

Choose AiSensy if WhatsApp is central to both your marketing and customer support and you want campaigns, lead capture, automation and human handoff together. Its main advantage is that breadth; its main reason to look elsewhere is the added, country-dependent cost of conversation credits and the need to check fair-use limits and separate builder pricing against your expected usage.

Verdict

AiSensy combines WhatsApp campaigns, lead capture, chatbots, and human support in one platform. Check conversation-credit charges and fair-use limits alongside the subscription price.

Where Specifiction places it

Alternatives to AiSensyAll alternatives →