ChatFlow by Novynix
novynix.com
What it is
ChatFlow by Novynix automates WhatsApp replies, lead qualification and appointment booking for businesses. Its AI agent answers questions from a business’s knowledge base and can book, reschedule or cancel appointments. A shared inbox brings together WhatsApp, Instagram, web chat, SMS and email, with team assignment and routing. No-code rules and chatbot flows can trigger replies, tags, assignments, notifications, webhooks and follow-ups. Listed integrations include HubSpot, Shopify and Salesforce sync, Razorpay payment links, outbound webhooks and a public REST API. ChatFlow connects to an existing WhatsApp Business number through the official WhatsApp Business API. Plans include a free tier and paid options from ₹999/mo; paid plan prices are before 18% GST. A 14-day trial is also offered, while WhatsApp conversation charges are billed separately by Meta based on volume and category. Novynix says ChatFlow is in active early access; some features are available on request. It is listed for web, Android and API use. Novynix is based in Chennai, India, and says it was founded in 2026.
Spec sheet
- What it does
- ChatFlow automates WhatsApp conversations by answering enquiries, qualifying leads and booking appointments.Read 15 Oct 2026 · novynix.com
- Purpose
- ChatFlow automates WhatsApp replies, qualifies leads, and books appointments for businesses.Read 7 Oct 2026 · novynix.com
- Intended users
- Novynix describes ChatFlow as suited to appointment-driven businesses and lists clinics, salons, dental practices, coaching centres, retail, real estate, education, financial services, and professional services.Read 7 Oct 2026 · novynix.com
- Integrations
- Listed integrations include HubSpot, Shopify and Salesforce synchronization plus outbound webhooks.Read 15 Oct 2026 · novynix.com
- Security
- Novynix says data is encrypted in transit and at rest, and conversation data is used only to run automation flows.Read 7 Oct 2026 · novynix.com
- Support
- Novynix advertises direct founder support and free setup help; the Scale plan includes priority support and dedicated onboarding.Read 7 Oct 2026 · novynix.com
- Headquarters
- Chennai, Tamil Nadu, IndiaRead 28 Sep 2026 · novynix.com
- Founded
- 2026Read 28 Sep 2026 · novynix.com
- Additional charges
- WhatsApp Business API conversation charges are billed separately by Meta based on message volume and category.Read 7 Oct 2026 · novynix.com
- Agency mode
- Agency mode supports multiple client sub-workspaces, aggregated analytics and white-label branding.Read 15 Oct 2026 · novynix.com
- AI agent
- The AI agent answers questions from a business’s knowledge base, qualifies leads, and can book, reschedule, and cancel appointments.Read 7 Oct 2026 · novynix.com
- AI replies
- Its AI agent uses a business knowledge base to answer product, pricing and FAQ questions in under three seconds.Read 15 Oct 2026 · novynix.com
- Analytics
- Analytics cover message volume, response times, conversion funnels, SLA, agent coaching and WhatsApp costs.Read 15 Oct 2026 · novynix.com
- Android app
- Novynix links ChatFlow to a Google Play app listing.Read 7 Oct 2026 · play.google.com
- Android release
- The Google Play listing was updated on July 25, 2026 and lists bug fixes in its latest update.Read 15 Oct 2026 · play.google.com
- API availability
- The public API is included in the Growth plan description and is also described as available on request during early access.Read 15 Oct 2026 · novynix.com
- Appointment booking
- The AI can book, reschedule and cancel appointments, check availability and send reminders.Read 15 Oct 2026 · novynix.com
- Automation
- No-code rules can trigger replies, tags, stage changes, assignments, notifications and webhooks.Read 15 Oct 2026 · novynix.com
- Campaigns
- Campaign functions include segmented broadcasts, templates, media, A/B testing, delivery statistics and drip sequences.Read 15 Oct 2026 · novynix.com
- Chatbot flows
- Keyword-based multi-step chatbot flows and a template marketplace are provided.Read 15 Oct 2026 · novynix.com
- Company incorporation
- CompanySeekers lists Novynix Technologies Private Limited as incorporated on March 27, 2026 in Chennai under CIN U62011TN2026PTC191410.Read 15 Oct 2026 · companyseekers.com
- Company location and founding
- Novynix lists Chennai, India, and says it was founded in 2026.Read 7 Oct 2026 · novynix.com
- Company size and capital
- CompanySeekers lists two directors and paid-up capital of ₹10,000 for the private company.Read 15 Oct 2026 · companyseekers.com
- Early access limits
- The feature page says ChatFlow is in active early access and that SSO, Salesforce sync, the public API, and agency white-label are available on request.Read 7 Oct 2026 · novynix.com
- Early-access status
- ChatFlow is described as active early access; SSO, Salesforce synchronization, the public API and agency white-label are available on request.Read 15 Oct 2026 · novynix.com
- Google Play developer
- Google Play identifies the developer as NOVYNIX TECHNOLOGIES PRIVATE LIMITED and lists a Chennai, Tamil Nadu address.Read 15 Oct 2026 · play.google.com
- Lead qualification
- The system tags lead intent and routes high-intent prospects to staff.Read 15 Oct 2026 · novynix.com
- Limit: data collection
- Google Play says the Android app may collect personal information, photos and videos and contacts, although the developer declares no third-party data sharing.Read 15 Oct 2026 · play.google.com
- Limit: extra messaging fees
- Meta's WhatsApp Business API conversation charges are billed separately from the ChatFlow subscription.Read 15 Oct 2026 · novynix.com
- Limit: usage caps
- Paid plans impose monthly contact, team-member and message limits, ranging from 1,000 contacts and 3,000 messages on Solo to 20,000 contacts and 150,000 messages on Scale.Read 15 Oct 2026 · novynix.com
- Maker founded
- The vendor states Novynix was founded in 2026.Read 15 Oct 2026 · novynix.com
- Maker headquarters
- Novynix identifies its base as Chennai, Tamil Nadu, India.Read 15 Oct 2026 · novynix.com
- Payments
- Razorpay payment links can be sent inside chats.Read 15 Oct 2026 · novynix.com
- Praise: ease of use
- Software Advice reports a 4.64/5 ease-of-use subscore for its ChatFlow listing.Read 15 Oct 2026 · softwareadvice.com
- Public API
- ChatFlow advertises API keys and version-one REST endpoints for custom integrations.Read 15 Oct 2026 · novynix.com
- Rating on Software Advice
- Software Advice's ChatFlow listing shows 4.4 out of 5 from 11 reviews.Read 15 Oct 2026 · softwareadvice.com
- Roles and routing
- Roles include Admin, Manager and Agent, with custom roles and workload or skills-based routing.Read 15 Oct 2026 · novynix.com
- Security claim
- Novynix says data is encrypted in transit and at rest and that conversation data is not sold, shared or used beyond automation operation.Read 15 Oct 2026 · novynix.com
- Setup
- The vendor says businesses can connect an existing WhatsApp Business number and go live in about 20 minutes without a developer.Read 15 Oct 2026 · novynix.com
- Shared inbox
- WhatsApp, Instagram, web chat, SMS and email conversations can be handled in one team inbox.Read 15 Oct 2026 · novynix.com
- Team collaboration
- Inbox tools include assignment, tagging, snoozing, resolution, private notes, mentions and separate Sales and Support queues.Read 15 Oct 2026 · novynix.com
- WhatsApp compliance
- The service operates through Meta's official WhatsApp Business API and says the number is eligible for official verification features.Read 15 Oct 2026 · novynix.com
- WhatsApp connection
- ChatFlow connects to an existing WhatsApp Business number through the official WhatsApp Business API.Read 7 Oct 2026 · novynix.com
- WhatsApp Flows
- Native WhatsApp interactive forms collect structured customer data.Read 15 Oct 2026 · novynix.com
Plans and prices
Free Free Free forever after trial or from day one 1 team member · shared WhatsApp inbox · 100 AI replies/month · 500 contacts Read 15 Oct 2026 · novynix.com
Solo ₹999 a month Monthly + 18% GST 2 team members · 1,000 contacts · 3,000 messages/month · campaigns, automation and lead capture · 500 AI replies/month Read 15 Oct 2026 · novynix.com
Team ₹2,999 a month Monthly + 18% GST 5 team members · 3,000 contacts · 15,000 messages/month · 24/7 AI replies · team inbox, routing and webhooks Read 15 Oct 2026 · novynix.com
Growth ₹5,999 a month Monthly + 18% GST 10 team members · 8,000 contacts · 50,000 messages/month · API access · webhooks · advanced exports Read 15 Oct 2026 · novynix.com
Scale ₹11,999 a month Monthly + 18% GST 20 team members · 20,000 contacts · 150,000 messages/month · priority support · dedicated onboarding Read 15 Oct 2026 · novynix.com
Strong points and limits
Strong points
- AI agent can book, reschedule and cancel appointments.
- Shared inbox covers WhatsApp, Instagram, web chat, SMS and email.
- No-code rules can trigger replies, assignments and follow-ups.
- Free plan includes 100 AI replies/month.
- Lists HubSpot, Shopify and Razorpay connections.
Limits
- WhatsApp conversation charges are billed separately by Meta.
- Free plan allows one team member.
- Some early-access features are available only on request.
Who it suits
ChatFlow is aimed at appointment-driven businesses, including clinics, salons, dental practices, coaching centres, retail, real estate, education, financial services and professional services. It may suit teams managing customer conversations across several channels.
Verdict
ChatFlow combines WhatsApp automation and appointment handling with a multichannel inbox and workflow rules. Check plan limits, separate Meta charges and early-access availability when assessing whether it fits your team.
Where Specifiction places it
- WhatsApp Marketing Software#4 of 729.2
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