Superchat

Overview

Superchat combines review management with a shared inbox for customer conversations across messaging, social, email and SMS. It is best suited to businesses that want review outreach and customer communication in one workspace. Its free tier lowers the barrier to trying that approach, while the 12-month minimum and Advanced-only integrations call for careful plan selection.

Founded in 2020 and based in Berlin, Superchat brings reviews from Google, ProvenExpert, Trustpilot and other portals into one place. Monitoring alerts and multichannel invitations make it more than a review dashboard: it also supports requesting feedback through customers’ preferred communication channels.

For other options, see Review Management Software.

Key features

Review management covers both incoming feedback and requests for new reviews. A link generator directs customers to a review platform, while personalized templates support reminders. This is useful for businesses that want to manage outreach alongside monitoring, though the available review sources and channels do not by themselves establish how much response or reporting analysis the product offers.

The unified inbox combines WhatsApp, Instagram, Facebook Messenger, Telegram, live chat, email and SMS conversations. That breadth can help teams that serve customers across several channels avoid separating those conversations into different workspaces. Plan limits still matter: capacity ranges from one WhatsApp number and one employee access on Free to four WhatsApp numbers and 12 accounts on Advanced.

Professional adds one AI agent and automations; Advanced raises that allowance to three agents and includes integrations and analytics. Integration options include direct integrations, Zapier, Make and the Superchat API, but they are gated to Advanced and above. A business that needs those connections should account for the jump from €149 to €299 per month.

Superchat says it is ISO 27001 certified, with an information security management system regularly audited externally. It says customer data is encrypted on EU servers hosted in Frankfurt, uses AES-256 and TLS 1.2+, and is not used to train AI models. Those commitments may matter to organizations assessing data handling, but they do not replace their own security review.

Pricing

The paid plans are billed monthly at the stated prices, but the minimum contract term is 12 months. Prices are net. That makes the monthly figure a poor guide to a short-term commitment: choose a plan with the full contract period in mind.

PlanPriceWhat it includesFreefree1 WhatsApp number, 1 employee access and 30 active contactsBasic€89 a month1 WhatsApp number, 3 accounts, unlimited contacts and conversations, and Review ManagementProfessional€149 a month2 WhatsApp numbers, 6 accounts, 1 AI agent, automations, Web Widget and onboardingAdvanced€299 a month4 WhatsApp numbers, 12 accounts, 3 AI agents, integrations and analytics, and priority chat supportCustomCustom pricingCustom configuration, tailored support and guidance, and enterprise-level security and controlFree is a narrow entry point: one employee and 30 active contacts make it more suitable for a small-scale start than a busy team. Basic is the lowest paid route to Review Management, and its unlimited contacts and conversations remove those two Free caps, but it remains limited to one WhatsApp number and three accounts.

Professional fits teams needing more accounts and WhatsApp capacity, along with one AI agent, automations, a Web Widget and onboarding. Advanced is the tier for businesses that need integrations and analytics, higher capacity or three AI agents; its personal account manager and priority chat support add a support escalation path. Custom is for buyers who need tailored configuration and support, with price determined by the arrangement. The listed free-plan term is billed monthly; no paid plan avoids the 12-month minimum.

Platforms

Superchat is available on the web, Android, iOS, macOS and Windows, with an API also included among its platforms. Desktop apps are offered for macOS and Windows. The iOS and Android apps support replying to customer messages and push notifications, which helps staff respond away from a desk, though the stated mobile capabilities are centered on messaging.

Who it's for

Superchat is a strong fit for businesses that want review monitoring and invitations alongside a multichannel customer inbox, especially when review requests need to travel through customers’ preferred communication channels. Small businesses can start on Free, but its 30-active-contact cap and single employee access make it a constrained long-term choice.

Teams that need integrations, analytics or several AI agents should compare Advanced’s €299.00 per month price against their needs and the 12-month commitment. Superchat is less compelling for a buyer seeking review management alone or one unwilling to commit for a year, because its combined messaging workspace and annual minimum may be more than that buyer needs.

Pros and cons

Pro: Reviews from Google, ProvenExpert, Trustpilot and other portals are brought together, with alerts and tools for sending review invitations and reminders.

Pro: The inbox covers messaging, social, live chat, email and SMS, making it a useful complement to review management for teams handling customer conversations in several places.

Pro: A free plan provides a way to start without a subscription price, while Basic includes unlimited contacts and conversations.

Con: Free is limited to one employee access and 30 active contacts, so it has little headroom for a growing operation.

Con: The 12-month minimum makes even monthly-billed paid plans a year-long commitment.

Con: Integrations and analytics are held back for Advanced, priced at €299.00 per month; Professional does not include them.

Alternatives

ProvenExpert is a freemium alternative with a free plan and free trial, web access, and a Free tier capped at 10 displayed reviews, five active surveys, one profile language, one review-platform integration and one rating per month. It may suit a buyer whose needs fit those specific limits and who prefers a web-only option.

RepuGen is another freemium option with a free plan and an available Review Pulse plan featuring instant review alerts, patient sentiment insights, review responses and social visibility and engagement. Consider it when those stated capabilities fit the job.

Birdeye uses paid subscriptions priced according to what is deployed at each location, so it is an alternative for buyers who want pricing based on location count.

ReviewTrackers is a paid alternative with no free plan and a free trial; its Data Only plan covers 100+ review sources.

Reviewgrower offers a free plan and free trial. Its Free tier includes one location, three review profiles, one user and a review widget, among other stated limits, making it an option for a small operation seeking that package.

Judge.me has a free plan and free trial, with unlimited review requests, a review widget, star-rating badge, CSV imports and photo and video review requests in its Free tier. Choose it when those review-request and display tools are the priority.

Appbot is a paid alternative with a free trial and a Small plan at $49 a month billed annually or $59 billed monthly, including one user, five sources and 300 translations per month.

Review Revolution is a paid alternative with a free plan and trial; its Lite plan is for a single business owner and includes unlimited QR scans.

For broader category browsing, see WhatsApp Marketing Software.

Verdict

Choose Superchat if your business wants review requests and monitoring in the same workspace as customer conversations across messaging, social, email and SMS. The breadth of that combined workflow is its main reason to choose it, with a free tier for a limited start and paid plans that add capacity and automation. Look elsewhere if you need integrations without paying for Advanced, or if a 12-month minimum is too long a commitment.