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GuestRevu

guestrevu.com

From $34.99/mo Free plan WebiOSAndroidAPI
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Spec score 9.1 #1 of 61 in Online Reputation Management Software

What it is

GuestRevu provides guest feedback and online reputation management for hospitality businesses. Its web service offers customizable surveys before, during, and after a stay, with responses collected through email, QR codes, in-room tablets, or live links. The reputation product gathers reviews from more than 40 sites, including Booking.com, Tripadvisor, Google, and Expedia, in one location. AI can draft review replies for users to approve or edit, and summarize large volumes of feedback into themes and insights. GuestRevu describes one-way and two-way partner integrations for data sharing and automation; examples include Cloudbeds, Guestline Rezlynx, Mews, and StayNTouch. Its Tripadvisor integration lets guests publish reviews from a survey without logging in or being a member. Support is available by phone, email, or online chat. GuestRevu says it protects data with encryption, access controls, secure infrastructure and monitoring, and internal procedures. Its privacy policy says it primarily hosts on AWS, with its main production environment in the UK and selected supporting workloads in South Africa. The service has a free plan; CORE is $34.99 a month, billed per property.

Spec sheet

What it does
GuestRevu is a SaaS platform for hospitality businesses that combines guest surveys, online reputation management and guest-feedback analytics.Read 15 Oct 2026 · guestrevu.com
Purpose
GuestRevu provides guest feedback and online reputation management software for the hospitality industry.Read 8 Oct 2026 · guestrevu.com
Free plan
YesRead 22 Sep 2026 · guestrevu.com
Integrations
GuestRevu advertises both two-way integrations and one-way data feeds with partnered hospitality technology providers.Read 15 Oct 2026 · guestrevu.com
Support
The support team can be contacted by phone, email, or online chat.Read 8 Oct 2026 · guestrevu.com
Headquarters
LinkedIn lists the headquarters in London at Office 7, 35–37 Ludgate Hill, London EC4M 7JN.Read 15 Oct 2026 · linkedin.com
Founded
2012Read 28 Sep 2026 · guestrevu.com
AI analytics
AI Analytics produces themes, keywords, sentiment scores, action items and service-ticket suggestions from feedback.Read 15 Oct 2026 · guestrevu.com
AI responses
GuestRevu AI drafts personalized review replies that staff can edit and approve before posting.Read 15 Oct 2026 · guestrevu.com
API and SDK availability
API Tracker lists no public developer documentation, API reference, webhooks, SDKs, sandbox, authentication details or OpenAPI specification for GuestRevu.Read 15 Oct 2026 · apitracker.io
Case management
The platform includes service tickets for assigning tasks, tracking priorities and monitoring completion.Read 15 Oct 2026 · guestrevu.com
Company founding
LinkedIn lists GuestRevu as founded in 2014.Read 15 Oct 2026 · linkedin.com
Company history
GuestRevu says it began helping hoteliers gather guest feedback in 2012.Read 8 Oct 2026 · guestrevu.com
Company size
LinkedIn lists GuestRevu as a privately held software-development company with 11–50 employees.Read 15 Oct 2026 · linkedin.com
Competitor monitoring
The product tracks competitors' online reputation and supports competitor benchmarking.Read 15 Oct 2026 · guestrevu.com
Data protection
GuestRevu says it uses encryption in transit and at rest, strict access controls, secure infrastructure and monitoring, and internal security procedures.Read 8 Oct 2026 · guestrevu.com
Documentation and support
The help centre provides articles and videos covering setup, questionnaires, reports, reviews, service tickets, users and FAQs.Read 15 Oct 2026 · help.guestrevu.com
Founder
GuestRevu identifies Chris Alexandre as CEO and founder.Read 15 Oct 2026 · guestrevu.com
Google integration
Google authorization allows reviews to be collected faster and answered from inside GuestRevu.Read 15 Oct 2026 · help.guestrevu.com
Group reporting
Multi-property customers get group dashboards, account groups, leaderboards and property comparisons.Read 15 Oct 2026 · guestrevu.com
Guest surveys
Users can send customizable pre-stay, in-stay and post-stay surveys.Read 15 Oct 2026 · guestrevu.com
Hosting
The privacy policy says the platform is primarily hosted on AWS in the United Kingdom, with selected workloads in South Africa.Read 15 Oct 2026 · guestrevu.com
Legal entities
The service is provided by GuestRevu Ltd in the UK or GuestRevu (Pty) Ltd in South Africa depending on region.Read 15 Oct 2026 · guestrevu.com
Licence
No open-source licence is identified in the official pages or the API Tracker profile.Read 15 Oct 2026 · apitracker.io
Limit: feature coverage uncertainty
Hotel Tech Insight advises buyers to verify included review sources, AI response availability, competitor limits, survey customization and cancellation terms during a demo.Read 15 Oct 2026 · hoteltechinsight.com
Limit: missing review-request functions
Capterra's category analysis says GuestRevu supports review monitoring and response management but does not include the category features called review request and negative-feedback management.Read 15 Oct 2026 · capterra.com
News: Access Collins integration
GuestRevu announced an integration with Access Collins to automate restaurant guest feedback on 20 August 2026.Read 15 Oct 2026 · guestrevu.com
News: Leading Hotels provider
GuestRevu announced it was selected as preferred guest-intelligence provider for The Leading Hotels of the World on 4 June 2026.Read 15 Oct 2026 · guestrevu.com
Operational targets
Teams can set measurable goals and add milestones to evaluate the effect of operational changes.Read 15 Oct 2026 · guestrevu.com
Praise: small-property fit
Hotel Tech Insight describes GuestRevu as a strong first demo for small independent hotels because it publishes pricing and focuses on monitoring, surveys, alerts and response workflows.Read 15 Oct 2026 · hoteltechinsight.com
Pricing terms
The pricing page says annual prepayment gives two months free and says customers can cancel at any time with unused months refunded.Read 8 Oct 2026 · guestrevu.com
Rating on Capterra
0.0 out of 5 from 0 reviews.Read 15 Oct 2026 · capterra.com
Rating on G2
0 out of 5 from 0 reviews.Read 15 Oct 2026 · g2.com
Rating on GetApp
0.0 out of 5 from 0 reviews.Read 15 Oct 2026 · getapp.com
Reporting
Reports can be filtered by guest type, department, location, date range and other segments.Read 15 Oct 2026 · guestrevu.com
Review aggregation
The reputation module collects reviews from more than 40 review sites, including Booking.com, Tripadvisor, Google and Expedia.Read 15 Oct 2026 · guestrevu.com
Review monitoring
The reputation product collects reviews from more than 40 review sites, including Booking.com, Tripadvisor, Google, and Expedia, in one location.Read 8 Oct 2026 · guestrevu.com
Review responses
Users can respond to reviews from a central dashboard and receive alerts when new reviews appear.Read 15 Oct 2026 · guestrevu.com
Review sites
The maker says its Tripadvisor integration lets guests publish reviews from a survey without logging in or being a Tripadvisor member.Read 8 Oct 2026 · guestrevu.com
Scale
The company says its data covers more than 10,000 properties in over 100 countries.Read 15 Oct 2026 · guestrevu.com
Security and privacy
GuestRevu says it encrypts data in transit and at rest, applies access controls, monitors infrastructure and maintains incident-response procedures.Read 15 Oct 2026 · guestrevu.com
Self-hosting
No self-hosting option is stated on the official product, pricing, help or privacy pages; the service is delivered through my.guestrevuapp.com.Read 15 Oct 2026 · guestrevu.com
Sentiment analysis
GuestRevu analyzes review sentiment, recurring themes and keywords across survey and public-review data.Read 15 Oct 2026 · guestrevu.com
Survey automation
PMS or CRM integrations can trigger surveys automatically at selected points in the guest journey.Read 15 Oct 2026 · guestrevu.com
Survey branding
Survey appearance can be customized to match a hotel brand.Read 15 Oct 2026 · guestrevu.com
Survey channels
Feedback can be collected through email, QR codes, in-room tablets and live links.Read 15 Oct 2026 · guestrevu.com
Survey logic
Dynamic survey logic changes questions according to earlier answers.Read 15 Oct 2026 · guestrevu.com
Surveys
It offers customizable pre-stay, in-stay, and post-stay guest feedback surveys.Read 8 Oct 2026 · guestrevu.com
Tripadvisor integration
The Tripadvisor integration lets guests publish reviews from a survey without logging in or having a Tripadvisor membership.Read 15 Oct 2026 · guestrevu.com

Plans and prices

CORE $34.99 a month per property standard survey · top 3 review sites · competitor tracking · basic reporting · unlimited users and support · email alerts · one-click responses · 12 months of reporting data Read 15 Oct 2026 · guestrevu.com
PRO+ $93,348 a month depends on property size and room count custom-branded surveys · 20+ review sources · AI reporting · AI review responses · up to 5 competitors · advanced filters and metrics · unlimited data history Read 15 Oct 2026 · guestrevu.com
LITE Free free forever top 3 review sites · competitor tracking · basic reporting · weekly email reports · 30 days of data Read 15 Oct 2026 · guestrevu.com
GROUP+ Priced on request custom group dashboards and leaderboards · property switching · custom user access and views · shared team insights Read 15 Oct 2026 · guestrevu.com

Every GuestRevu plan and price →

Strong points and limits

Strong points

  • Customizable surveys cover pre-stay, in-stay, and post-stay
  • Collects reviews from more than 40 sites
  • AI drafts replies and summarizes feedback themes
  • Support is available by phone, email, or chat

Limits

  • LITE covers 3 review sites and 30 days of data
  • CORE costs $34.99 a month per property
  • PRO+ costs $93,348 a month, depending on size and rooms

Who it suits

GuestRevu suits hospitality teams collecting guest feedback and monitoring online reviews. Its group features may suit teams coordinating insights across multiple properties.

Verdict

GuestRevu combines surveys, review monitoring, and response tools in a web service for hospitality. Plan details vary in review coverage, reporting, competitor tracking, and group controls.

Where Specifiction places it

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