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Nextiva

nextiva.com

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Spec score 9.3 #2 of 167 in Business Phone Systems

What it is

Nextiva is a hosted VoIP PBX for business communications, with voice calling, messaging, and collaboration features. Its Core plan includes inbound and outbound voice, business SMS, video meetings, screen and file sharing, call routing, team chat, and a mobile app. Listed call-handling tools include auto attendants, local and toll-free numbers, advanced routing, call recording, voicemail transcription, and call forwarding. Engage adds customer-to-team SMS, toll-free service and minutes, advanced reporting, an inbound call center, live chat, and a chatbot. Apps are listed for Windows, macOS, Linux, iOS, and Android, and a Chrome extension connects Contact Center to the browser. The integrations directory names Salesforce, HubSpot, Zoho, Microsoft Teams, Zendesk, and others; Nextiva advises confirming availability for integrations not shown. The system needs at least 100 kbps of upload speed per phone line, and all cloud phone system plans include 24/7 support. Core costs $15/user/mo, Engage $25/user/mo, and Scale $75/user/mo. No free plan or trial is listed.

Spec sheet

What it does
Nextiva provides a cloud business communications and unified customer-experience platform combining VoIP, messaging, meetings, contact-center functions and customer-data workflows.Read 21 Oct 2026 · nextiva.com
Product
Nextiva describes its cloud phone system as a hosted VoIP PBX for business communications.Read 30 Sep 2026 · nextiva.com
Intended users
Nextiva describes the cloud phone system as suitable for small companies and says it can scale to advanced unified communications as needs grow.Read 30 Sep 2026 · nextiva.com
Paid from
15Read 21 Sep 2026 · nextiva.com
Integrations
Nextiva lists integrations for Salesforce, HubSpot, Microsoft Teams, Microsoft Dynamics, Google Calendar, Outlook, Zendesk, Shopify, ServiceNow, NetSuite, Square, Zoho and many other systems.Read 21 Oct 2026 · nextiva.com
Security
Nextiva says its data centers are independently audited and calls are encrypted with TLS and SRTP; it lists SOC 2, PCI-DSS, HIPAA with signed BAAs, GDPR, and HITRUST.Read 30 Sep 2026 · nextiva.com
Support
The cloud phone system pricing page says all plans include 24/7 customer support.Read 30 Sep 2026 · nextiva.com
Headquarters
Scottsdale, Arizona, United StatesRead 28 Sep 2026 · nextiva.com
Auto attendant
YesRead 21 Sep 2026 · nextiva.com
Auto attendants
The phone system can present callers with menu prompts that route them to departments or staff.Read 21 Oct 2026 · nextiva.com
Bandwidth requirement
Standard calls require 100 kbps upload and download per simultaneous call, with zero packet loss and under 20 ms jitter recommended.Read 21 Oct 2026 · help.nextiva.com
Browser integration
Nextiva lists a Chrome Extension that integrates Nextiva Contact Center into the browser.Read 30 Sep 2026 · nextiva.com
Business numbers
multipleRead 21 Sep 2026 · nextiva.com
Call handling
The product page lists auto attendants, local and toll-free numbers, advanced call routing, call recording, voicemail transcription, and call forwarding.Read 30 Sep 2026 · nextiva.com
Call recording
Nextiva supports recording calls in its virtual PBX and stores recordings for authorized access.Read 21 Oct 2026 · nextiva.com
Call routing
Administrators can route inbound calls using configured criteria, transfer calls and conference participants through the app.Read 21 Oct 2026 · nextiva.com
Calling and collaboration
The Core plan lists inbound and outbound voice, business SMS, video meetings, screen and file sharing, call routing, team chat, and a mobile app.Read 30 Sep 2026 · nextiva.com
Company legal identity
Crunchbase lists the legal name as Nextiva, Inc., with Tomas Gorny and Tracy Conrad as founders.Read 21 Oct 2026 · crunchbase.com
Company profile
LinkedIn lists Nextiva as privately held, founded in 2008, headquartered in Scottsdale, Arizona, with 1,001–5,000 employees.Read 21 Oct 2026 · linkedin.com
Contact center pricing
The pricing page lists Essential contact center from $ 75 /agent/mo and says Professional and Premium require contacting sales.Read 30 Sep 2026 · nextiva.com
Desktop and mobile apps
YesRead 21 Sep 2026 · nextiva.com
Developer extensibility
NEXT Studio is a visual no-code/low-code builder for journeys, workflows, reusable functions and AI chatbots across voice, chat, SMS, email and social channels.Read 21 Oct 2026 · help.nextiva.com
Documentation
The Customer Hub contains product-specific guides, FAQs and troubleshooting content, with 767 software articles listed across products.Read 21 Oct 2026 · help.nextiva.com
Funding and valuation
LinkedIn and Crunchbase state that Nextiva secured $200 million from Goldman Sachs Asset Management in 2021 at a reported $2.7 billion valuation.Read 21 Oct 2026 · crunchbase.com
HIPAA limits
HIPAA accounts disable or restrict voicemail-to-email, voicemail transcription and email-based fax functions, and SMS cannot carry protected health information.Read 21 Oct 2026 · nextiva.com
Independent product assessment
Fit Small Business scores Nextiva 4.3 out of 5 overall and cites unlimited voice/video calling, collaboration and a 99.999% uptime guarantee as strengths.Read 21 Oct 2026 · fitsmallbusiness.com
Internet requirement
Nextiva says a cloud phone system needs at least 100 kbps of upload speed per phone line.Read 30 Sep 2026 · nextiva.com
Limit: app reliability
Apple App Store reviewers describe missed notifications, random logouts, dropped calls, one-way audio and unreliable operation away from Wi-Fi.Read 21 Oct 2026 · apps.apple.com
Limit: contracts and billing
GetApp and Capterra reviews include complaints about difficult cancellation, continued charges, contract terms and limited account-management controls.Read 21 Oct 2026 · getapp.com
Limit: setup and support delays
Independent reviews report that larger deployments can take time to configure and that some users encounter long waits or inconsistent support responses.Read 21 Oct 2026 · getapp.com
Mobile and desktop apps
The download page lists apps for Windows, macOS, Linux, iOS, and Android.Read 30 Sep 2026 · nextiva.com
Mobile limitation
NextivaONE mobile does not provide the same internal teammate chat as the desktop app and mobile messages may require manual refresh for synchronization.Read 21 Oct 2026 · help.nextiva.com
Mobile requirements
The NextivaONE mobile app supports iPhones running iOS 18 or later and Android phones running Android 8 or later; tablets are unsupported as native mobile clients.Read 21 Oct 2026 · help.nextiva.com
Notable news
Nextiva announced its acquisition of contact-center company Thrio in March 2024 to expand its AI customer-experience offering.Read 21 Oct 2026 · nextiva.com
Plan distinctions
Engage adds customer-to-team SMS, toll-free number and minutes, advanced reporting, inbound call center, live chat, and chatbot to Core.Read 30 Sep 2026 · nextiva.com
Praise: communications features
GetApp reviewers commonly praise reliable VoIP, voicemail-to-email and transcription, call routing, remote-work flexibility and clear voice quality.Read 21 Oct 2026 · getapp.com
Praise: support and reliability
TrustRadius reviewers repeatedly praise clear call quality, responsive support, an intuitive interface, cost savings and flexible mobile access.Read 21 Oct 2026 · trustradius.com
Proprietary licence
Nextiva’s terms define the service software as proprietary software owned, licensed or sublicensed by Nextiva, rather than open-source software.Read 21 Oct 2026 · nextiva.com
Public API
Nextiva advertises secure open REST APIs for its contact-center platform to integrate external systems and support multichannel deployments.Read 21 Oct 2026 · nextiva.com
Rating on Apple App Store
4.2 out of 5 from 7.1K ratings for NextivaONE.Read 21 Oct 2026 · apps.apple.com
Rating on Capterra
4.6 out of 5 from 919 reviews.Read 21 Oct 2026 · capterra.com
Rating on Chrome Web Store
2.7 out of 5 from 3 ratings for the Nextiva Chrome Extension.Read 21 Oct 2026 · chromewebstore.google.com
Rating on G2
4.5 out of 5 from 3,677 reviews.Read 21 Oct 2026 · g2.com
Rating on Gartner Peer Insights
4.6 out of 5 from 0 reviews shown on the opened profile.Read 21 Oct 2026 · gartner.com
Rating on GetApp
4.6 out of 5 from 919 reviews.Read 21 Oct 2026 · getapp.com
Rating on Google Play
4.0 out of 5 from 3.52K reviews for NextivaONE.Read 21 Oct 2026 · play.google.com
Rating on Trustpilot
4.6 out of 5 from 8,657 reviews.Read 21 Oct 2026 · trustpilot.com
Rating on TrustRadius
8.5 out of 10 from 397 reviews and ratings.Read 21 Oct 2026 · trustradius.com
Reliability claim
Nextiva’s cloud-phone page claims zero outages over two years and describes carrier-grade redundant data centers.Read 21 Oct 2026 · nextiva.com
Security and compliance
Nextiva states that its enterprise platform uses ISO 27001-certified data centers, SOC 2 audits, PCI-DSS compliance and HIPAA support with a business-associate agreement.Read 21 Oct 2026 · nextiva.com
Video and collaboration
Plans include HD video conferencing, screen sharing, file sharing and team messaging.Read 21 Oct 2026 · nextiva.com
Voicemail
Voicemail includes transcription, alerts and options to download, forward or listen to messages in the app.Read 21 Oct 2026 · nextiva.com
Voicemail transcription
YesRead 21 Sep 2026 · nextiva.com

Plans and prices

Core $15 a month billed monthly Inbound and outbound voice · Business SMS · Video meetings · Screen and file sharing · Call routing · Team chat Read 21 Sep 2026 · nextiva.com
Engage $25 a month billed monthly Everything in Core · Customer-to-team SMS · Toll-free number and minutes · Advanced reporting · Inbound call center · Live chat and chatbot Read 21 Sep 2026 · nextiva.com
Scale $75 a month Voice & web chat · Blended inbound & outbound · AI transcription & summary · Skills-based routing · Journey orchestration Read 30 Sep 2026 · nextiva.com
Core $15 a month $23 Save 35% Inbound/outbound voice · Business SMS · Video meetings · Screen/file sharing · Call routing · Team chat · Mobile app Read 21 Oct 2026 · nextiva.com
Core $15 a month Inbound & outbound voice · Business SMS · Video meetings · Screen & file sharing · Call routing · Team chat · Mobile app Read 30 Sep 2026 · nextiva.com
Engage $25 a month Everything in Core · Customer-to-team SMS · Toll-free number & minutes · Advanced reporting · Inbound call center · Live chat & chatbot Read 30 Sep 2026 · nextiva.com
Engage $25 a month $50 Save 50% Everything in Core · Customer-to-team SMS · Toll-free number and minutes · Advanced reporting · Inbound call center · Live chat and chatbot Read 21 Oct 2026 · nextiva.com
Scale $75 a month Voice and web chat · Blended inbound/outbound · AI transcription and summaries · Skills-based routing · Journey orchestration Read 21 Oct 2026 · nextiva.com

Every Nextiva plan and price →

Strong points and limits

Strong points

  • Core includes voice, SMS, meetings, and team chat
  • Auto attendants and voicemail transcription are listed
  • Apps available for Windows, macOS, Linux, iOS, and Android
  • All cloud phone system plans include 24/7 support

Limits

  • No free plan or trial
  • Requires at least 100 kbps upload per phone line
  • Integrations not shown require availability confirmation

Who it suits

Nextiva suits small companies seeking hosted business calling with messaging, meetings, and call-handling features. It may also suit organizations that want desktop and mobile apps or contact-center options.

Nextiva in depth

Read the full write-up

Nextiva is a hosted VoIP PBX for business communications, aimed especially at small companies that want calling and collaboration in one service. Core starts at $15 a month, while contact-center capabilities push the price higher.

Overview

Nextiva combines inbound and outbound calling with business SMS, video meetings, screen and file sharing, and team chat. Call routing, auto attendants, forwarding, recording, voicemail transcription, and local and toll-free numbers add useful control over everyday call flows. That breadth suits teams moving beyond a voice-only setup; it is less compelling if a business needs only basic calling or wants contact-center functions without stepping up to a higher-priced plan.

Each phone line requires at least 100 kbps of upload speed. Since the requirement scales with the number of lines, businesses should account for concurrent lines when checking their connection.

Key features

Calling and collaboration

Core includes voice, business SMS, video meetings, screen and file sharing, call routing, team chat, and a mobile app. For small teams, that is a broad communications base in one plan. Nextiva also lists auto attendants, call forwarding, call recording, voicemail transcription, and local and toll-free numbers. Those call-handling tools can support more organized inbound service, though the plan distinctions matter: Engage is the tier that explicitly adds inbound call-center features.

Contact-center additions

Engage adds customer-to-team SMS, toll-free number and minutes, advanced reporting, inbound call center, live chat, and chatbot. Those additions make it the more relevant choice for teams handling customer interactions across voice and chat, but the jump from Core is substantial. Scale, at $75 a month, lists voice and web chat, blended inbound and outbound, AI transcription and summary, skills-based routing, and journey orchestration. It targets more involved contact-center workflows rather than teams seeking only a low-cost business phone.

Apps, integrations, and security

Apps are available for Windows, macOS, Linux, iOS, and Android, with a Chrome extension for Nextiva Contact Center. Integrations include Salesforce, HubSpot, Zoho, Microsoft Teams, and Zendesk; businesses needing another integration should confirm its availability with Nextiva. The company says its data centers are independently audited, calls are encrypted with TLS and SRTP, and it lists SOC 2, PCI-DSS, HIPAA with signed BAAs, GDPR, and HITRUST. All plans include 24/7 customer support.

Pricing

Core costs $15 a month, billed monthly, and includes inbound and outbound voice, business SMS, video meetings, screen and file sharing, call routing, and team chat. It is the sensible starting point for small businesses that want those core communication tools without customer-to-team messaging or the additional contact-center features.

Engage costs $25 a month, billed monthly. It includes everything in Core plus customer-to-team SMS, toll-free number and minutes, advanced reporting, inbound call center, live chat, and chatbot. Choose it when those customer-service functions justify the extra monthly cost; otherwise Core covers a wider range of needs for less.

Scale costs $75 a month and lists voice and web chat, blended inbound and outbound, AI transcription and summary, skills-based routing, and journey orchestration. It is aimed at teams with more advanced contact-center needs, not businesses looking simply to add a phone system. The separate contact-center Essential plan starts at $ 75 /agent/mo; Professional and Premium require contacting sales. The product has no free plan or free trial.

Platforms

Nextiva supports Android, iOS, Linux, macOS, web, and Windows, as well as a Chrome extension. That range accommodates desktop and mobile teams, while the extension specifically integrates Nextiva Contact Center into the browser.

Who it's for

Nextiva is a strong fit for small companies that want voice, messaging, meetings, and collaboration together, with a path toward contact-center features as their needs expand. Engage suits teams that need inbound call-center tools and live chat; Scale is for more advanced routing and customer-journey workflows. Businesses with limited upload capacity per phone line, or those that do not need the broader feature set, should compare simpler options.

Pros and cons

Pros: Core bundles voice, SMS, meetings, file and screen sharing, and team chat at $15 a month billed monthly.

Pros: Engage adds inbound call-center, live-chat, and chatbot capabilities for teams that need customer-service tools beyond phone calls.

Pros: Desktop and mobile apps cover Windows, macOS, Linux, iOS, and Android, and all plans include 24/7 customer support.

Cons: The 100 kbps upload requirement applies to each phone line, which makes connection capacity an important consideration as lines scale.

Cons: The step from Core at $15 a month to Scale at $75 a month is steep for businesses that need only a few additional call-handling features.

Cons: There is no free plan or trial, so teams cannot use a free tier or trial period to evaluate the service.

Alternatives

For teams focused on workforce management rather than a hosted phone system, Daktela WFM offers a free Admin plan for users without scheduled shifts and a paid Agent plan at 20.0, plus a free trial. GetWFM has a free Team plan for up to three teams, one timezone, and one month of history, with unlimited employees. If a contact-center product with custom pricing better fits, 8x8 Contact Center uses a sales quote, while QStory Workforce Management, Aspect Workforce, and Verint Workforce Management also require a pricing discussion or quote. CCsuite and Alvaria Cloud are additional paid alternatives.

Readers comparing adjacent categories can browse Customer Service Workforce Management Software, AI Sentiment Analysis Software, Online Reputation Management Software, Contact Center Workforce Management Software, Business Texting Software, and Social Media Customer Service Software.

Verdict

Choose Nextiva if your small business wants calling, messaging, meetings, and collaboration under one roof, with contact-center options as operations grow. Its strongest case is the range of communication tools across plans; the main reasons to look elsewhere are the per-line upload requirement and the higher cost of advanced contact-center capabilities.

Verdict

Nextiva combines hosted calling with messaging and collaboration, and offers more contact-center features in higher plans. Consider the per-line internet requirement and listed plan costs before choosing.

Where Specifiction places it

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