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Zoom Phone

zoom.com

From $1.33/mo Free trial WindowsmacOSLinuxiOSAndroid
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Spec score 9.1 #9 of 167 in Business Phone Systems

What it is

Zoom Phone is a cloud VoIP phone system for making and receiving calls over broadband internet. Its connected communications offering supports calls, video, chat, SMS and fax, with desktop and mobile apps. Call management includes auto attendants, IVR, call queues, business-hours routing, recording and voicemail transcription. Plans include post-call summaries, voicemail prioritization and task extraction. You can port existing numbers or purchase new ones; a domestic number is included. Zoom lists integrations with Salesforce, Slack, Contact Center, Microsoft and Google, and APIs for adding phone capabilities to custom applications. Global PSTN coverage is listed in 49+ countries, with an option to bring your own carrier. Zoom states 99.999% uptime and lists E911 and failover options through Zoom Phone Local Survivability. Plan details list 256-bit authentication and media encryption support, FedRAMP Moderate compliance, and 24x7 live chat and phone support. Pricing starts at $10 per user per month for Metered calling. There is no free plan, though a free trial is available.

Spec sheet

Free plan
NoRead 21 Sep 2026 · zoom.com
Paid from
10Read 21 Sep 2026 · zoom.com
Integrations
Zoom Phone lists integrations with Salesforce, Slack, Contact Center, Microsoft, and Google.Read 11 Oct 2026 · zoom.us
Support
Zoom Phone plans include 24x7 live chat and phone support.Read 11 Oct 2026 · zoom.us
Founded
2011Read 23 Sep 2026 · zoom.com
AI call tools
Phone plans include post-call summaries, voicemail prioritization, and task extraction.Read 11 Oct 2026 · zoom.us
Auto attendant
YesRead 21 Sep 2026 · zoom.com
Business numbers
multipleRead 21 Sep 2026 · zoom.com
Call routing
customRead 21 Sep 2026 · zoom.com
Calling and routing
Plans include auto attendants and IVR, call queues, business-hours routing, call recording, and voicemail transcription.Read 11 Oct 2026 · zoom.us
Cloud phone service
Zoom Phone is a cloud VoIP phone system for making and receiving calls over broadband internet.Read 11 Oct 2026 · zoom.com
Connected communications
Zoom Phone supports calls, video, chat, SMS, and fax in Zoom’s connected phone solution.Read 11 Oct 2026 · zoom.com
Custom apps
Zoom Phone APIs let developers build phone capabilities into custom applications.Read 11 Oct 2026 · zoom.com
Desktop and mobile apps
YesRead 21 Sep 2026 · zoom.com
Global calling
Zoom Phone offers global PSTN coverage in 49+ countries or the option to bring your own carrier.Read 11 Oct 2026 · zoom.com
Notable add-on
Team SMS summaries require the Zoom Phone Customer Engagement Pack add-on.Read 11 Oct 2026 · zoom.us
Phone numbers
Plans support porting existing phone numbers or purchasing new numbers, and include a domestic phone number.Read 11 Oct 2026 · zoom.us
Reliability and emergency features
Zoom states 99.999% uptime and lists E911 support and failover options with Zoom Phone Local Survivability.Read 11 Oct 2026 · zoom.com
Security and compliance
Zoom Phone plan comparison lists 256-bit authentication and media encryption support and FedRAMP Moderate compliance.Read 11 Oct 2026 · zoom.us
Voicemail transcription
YesRead 21 Sep 2026 · zoom.com
Who it serves
Zoom describes use cases for IT administration, sales, retail, manufacturing, healthcare, and customer experience teams.Read 11 Oct 2026 · zoom.com

Plans and prices

Metered calling $10 a month Starts at $10 per user per month Metered calling plan Read 21 Sep 2026 · zoom.com
Unlimited North America $15 a month Starts at $15 per month per user Unlimited plans in North America Read 21 Sep 2026 · zoom.com
Pro Global Select $20 a month Starts at $20 per month per user 40+ countries and territories Read 21 Sep 2026 · zoom.com
US & CA Unlimited $16 a year billed annually Domestic calling (unlimited or metered) · Domestic fax: 50 pages/month · International calling metered · Workplace Basic included Read 11 Oct 2026 · zoom.us
US & CA Unlimited $18 a month billed monthly Domestic calling (unlimited or metered) · Domestic fax: 50 pages/month · International calling metered · Workplace Basic included Read 11 Oct 2026 · zoom.us
Pro Plus $20.50 a year billed annually US & CA Unlimited · Workplace Pro included · 100 meeting participants · 10 GB cloud storage per user Read 11 Oct 2026 · zoom.us
Pro Plus $24 a month billed monthly US & CA Unlimited · Workplace Pro included · 100 meeting participants · 10 GB cloud storage per user Read 11 Oct 2026 · zoom.us
Business Plus $24.50 a year billed annually US & CA Unlimited · Workplace Business included · Unlimited domestic fax · 300 meeting participants · SSO and managed domains Read 11 Oct 2026 · zoom.us
Business Plus $29 a month billed monthly US & CA Unlimited · Workplace Business included · Unlimited domestic fax · 300 meeting participants · SSO and managed domains Read 11 Oct 2026 · zoom.us

Every Zoom Phone plan and price →

Strong points and limits

Strong points

  • Supports calls, video, chat, SMS and fax.
  • Includes voicemail transcription and call recording.
  • Offers auto attendants, IVR and call queues.
  • Lists 24x7 live chat and phone support.
  • APIs allow phone features in custom apps.

Limits

  • There is no free plan.
  • Starting price is $10 per user per month.
  • Team SMS summaries require a paid add-on.

Who it suits

Zoom describes use cases for IT administration, sales, retail, manufacturing, healthcare and customer experience teams. Its call routing, business numbers and app support suit organizations looking for a cloud phone system.

Verdict

Zoom Phone combines cloud calling with routing, voicemail and connected communications features. Review calling scope and add-on needs against the listed plan options before choosing.

Where Specifiction places it

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