Acefone

Spec sheet

What it does

Acefone provides cloud business communications including VoIP, contact-center software, omnichannel interactions, campaigns and communication APIs.Read 15 Oct 2026 · acefone.com

Product

Acefone describes itself as a cloud-based communications provider for businesses, with AceX products including Interactions Hub, API Connect, and Campaigns.Read 11 Oct 2026 · acefone.com

Free plan

NoRead 22 Sep 2026 · acefone.com

Trial

Professional and Ultra include a seven day free trial with limited calling.Read 11 Oct 2026 · acefone.com

Integrations

Listed integrations include Zoho, Salesforce, Microsoft Dynamics 365, HubSpot, Freshworks, Freshdesk, Zendesk, Bitrix24, LeadSquared, Kapture, Microsoft Teams and Google Workspace.Read 15 Oct 2026 · acefone.com

Support

The Professional plan includes 24x7 chat support and 16x5 call support; Ultra includes 24x7 chat and call support.Read 11 Oct 2026 · acefone.com

Founded

2019Read 28 Sep 2026 · acefone.com

API authentication

API requests use bearer tokens, with JWT access tokens documented as one-hour tokens unless unlimited lifetime is enabled by support.Read 15 Oct 2026 · docs.acefone.in

API documentation depth

The developer hub includes guides, API reference pages, request parameters, response codes, curl examples and Java examples.Read 15 Oct 2026 · docs.acefone.in

API extensibility

API Dialplan lets an HTTPS GET or POST endpoint make real-time routing decisions with custom headers, payloads, mappings, timeouts and failover destinations.Read 15 Oct 2026 · docs.acefone.in

Auto attendant

An auto-attendant acts as a virtual receptionist that greets callers and routes them.Read 15 Oct 2026 · acefone.com

Business numbers

multipleRead 22 Sep 2026 · acefone.com

Business phone pricing

Acefone advertises Business Phone Service pricing from $19.99/- and says plans include unlimited calling, one DID number, and one year of CDR.Read 11 Oct 2026 · acefone.com

Call queues

The platform queues incoming calls and routes them to available executives in first-come order.Read 15 Oct 2026 · acefone.com

Call routing

customRead 22 Sep 2026 · acefone.com

Communication channels

The AceX app combines voice calls, video, SMS, and WhatsApp in one app.Read 11 Oct 2026 · acefone.com

Company facts

LinkedIn lists Acefone as privately held, founded in 2019, headquartered in Gurgaon, Haryana, with 201–500 employees.Read 15 Oct 2026 · linkedin.com

Company identity

Acefone's documentation identifies Servetel Infocomm Private Limited as the operator of the platform and its APIs.Read 15 Oct 2026 · docs.acefone.in

Company legal profile

Crunchbase describes Servetel (by Acefone) as a private Gurgaon-headquartered cloud-telephony company founded in 2018 with Karan Chhabra as CEO and founder.Read 15 Oct 2026 · crunchbase.com

Contact center capabilities

Contact Center Studio includes automated dialers, smart call routing, call disposition, and post-call surveys.Read 11 Oct 2026 · acefone.com

Contact Center Studio

Contact Center Studio supports inbound and outbound contact-center work with automated dialers, queues, IVR and call disposition.Read 15 Oct 2026 · linkedin.com

Data retention

Call and message detail records remain fully available for three months, archived through month twelve, then permanently deleted; recording retention follows the subscribed plan.Read 15 Oct 2026 · docs.acefone.in

Desktop and mobile apps

YesRead 22 Sep 2026 · acefone.com

Documentation and support

The pricing page lists knowledgebase, videos, FAQs, API documentation, 24x7 chat and tier-dependent phone support.Read 15 Oct 2026 · acefone.com

Features

The features page lists automatic call distribution, call transfer, text-to-speech, call monitoring, scheduled email reports, and trigger-based APIs.Read 11 Oct 2026 · acefone.com

Google Play listing

AceConnect by Acefone shows 5,000-plus downloads; Google Play lists SERVETEL INFOCOMM PRIVATE LIMITED as developer and says no data is collected or shared.Read 15 Oct 2026 · play.google.com

HD voice

Wideband codecs prioritize voice packets to maintain high-quality audio under poor bandwidth conditions.Read 15 Oct 2026 · acefone.com

Included users

6Read 22 Sep 2026 · acefone.com

Intended customers

The company describes its communications products as serving businesses worldwide and says it serves over 500 enterprises.Read 11 Oct 2026 · acefone.com

Interactions Hub

Interactions Hub combines voice, WhatsApp, SMS, email and video conversations in one workspace.Read 15 Oct 2026 · acefone.com

Limit: billing and cancellation

Some reviewers report unexpected charges, difficulty cancelling and unresolved billing tickets.Read 15 Oct 2026 · getapp.com

Limit: dialer capability

Complaints say the auto-dialer was represented as predictive, felt outdated and lacked voicemail detection.Read 15 Oct 2026 · capterra.com

Limit: iOS app

Apple reviewers report unclear call audio on iOS and a dialing-pad display bug that can cause wrong-number input.Read 15 Oct 2026 · apps.apple.com

Limit: reliability and support

Trustpilot complaints describe intermittent faults, unreachable numbers, poor app functionality and unresponsive urgent support.Read 15 Oct 2026 · trustpilot.com

Plan limits

Professional includes three months of call recording and up to 500 SMS/email, while Ultra includes six months of recording and unlimited SMS/email.Read 11 Oct 2026 · acefone.com

Praise: support

Independent reviewers repeatedly praise helpful onboarding, responsive support staff and hands-on setup assistance.Read 15 Oct 2026 · getapp.com

Praise: usability

Review summaries commonly describe the interface as intuitive, easy to configure and usable across devices.Read 15 Oct 2026 · getapp.com

Praise: value

Reviewers often describe pricing as competitive and appreciate broad features or few hidden charges.Read 15 Oct 2026 · capterra.com

Public API

The API reference documents REST endpoints for users, calls, IVR, SMS, call notes, numbers, campaigns and call-detail records.Read 15 Oct 2026 · docs.acefone.in

Rating on Apple App Store

3.9 out of 5 from 9 ratingsRead 15 Oct 2026 · apps.apple.com

Rating on Capterra

4.6 out of 5 from 135 reviewsRead 15 Oct 2026 · capterra.com

Rating on G2

4.8 out of 5 from 32 reviewsRead 15 Oct 2026 · g2.com

Rating on GetApp

4.6 out of 5 from 135 reviewsRead 15 Oct 2026 · getapp.com

Rating on Trustpilot

3.6 out of 5 from 388 reviewsRead 15 Oct 2026 · trustpilot.com

Rebrand news

Acefone announced on 13 February 2025 that Servetel had rebranded to Acefone while existing customer portals continued operating.Read 15 Oct 2026 · acefone.com

Scheduled callbacks

Callers can schedule callback appointments to reduce waiting queues.Read 15 Oct 2026 · acefone.com

Security and compliance

Acefone states it holds ISO 27001:2013 and SOC 2 Type 2 certification and is CERT-IN VAPT tested.Read 11 Oct 2026 · acefone.com

Security controls

Acefone lists role-based access, two-factor authentication, end-to-end encryption, IP whitelisting and secure SIP trunking.Read 15 Oct 2026 · acefone.com

Supervisor tools

Managers can use call-detail reports, whisper, barge, blind monitoring, recordings and live call history.Read 15 Oct 2026 · acefone.com

System and apps

Acefone offers a browser console plus smartphone and desktop access, and its FAQ references a Chrome Webphone extension.Read 15 Oct 2026 · acefone.com

Plans and prices

Every Acefone plan and price →

Where Specifiction places it

• Business Phone Systems#6 of 1679.2
• Cloud PBX Software#1 of 279.3
• Cloud Telephony Solutions#1 of 249.3