Acefone vs Nextiva
Acefone
acefone.comNextiva
nextiva.comSide by side
| Figure | Acefone | Nextiva |
|---|---|---|
| Price from | — | $15/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 9 | 8 |
| Spec score · Business Phone Systems | 9.2 (#6) | 9.3 (#2) |
| Spec score · Cloud PBX Software | 9.3 (#1) | 8.8 (#7) |
| Spec score · Cloud Telephony Solutions | 9.3 (#1) | 8.9 (#5) |
| Auto attendant | An auto-attendant acts as a virtual receptionist that greets callers and routes them. | Yes |
| Business numbers | multiple | multiple |
| Call routing | custom | Administrators can route inbound calls using configured criteria, transfer calls and conference participants through the app. |
| Desktop and mobile apps | Yes | Yes |
| Integrations | Listed integrations include Zoho, Salesforce, Microsoft Dynamics 365, HubSpot, Freshworks, Freshdesk, Zendesk, Bitrix24, LeadSquared, Kapture, Microsoft Teams and Google Workspace. | Nextiva lists integrations for Salesforce, HubSpot, Microsoft Teams, Microsoft Dynamics, Google Calendar, Outlook, Zendesk, Shopify, ServiceNow, NetSuite, Square, Zoho and many other systems. |
| Product | Acefone describes itself as a cloud-based communications provider for businesses, with AceX products including Interactions Hub, API Connect, and Campaigns. | Nextiva describes its cloud phone system as a hosted VoIP PBX for business communications. |
| Public API | The API reference documents REST endpoints for users, calls, IVR, SMS, call notes, numbers, campaigns and call-detail records. | Nextiva advertises secure open REST APIs for its contact-center platform to integrate external systems and support multichannel deployments. |
| Rating on Apple App Store | 3.9 out of 5 from 9 ratings | 4.2 out of 5 from 7.1K ratings for NextivaONE. |
| Rating on Capterra | 4.6 out of 5 from 135 reviews | 4.6 out of 5 from 919 reviews. |
| Rating on G2 | 4.8 out of 5 from 32 reviews | 4.5 out of 5 from 3,677 reviews. |
| Rating on GetApp | 4.6 out of 5 from 135 reviews | 4.6 out of 5 from 919 reviews. |
| Rating on Trustpilot | 3.6 out of 5 from 388 reviews | 4.6 out of 5 from 8,657 reviews. |
| Security and compliance | Acefone states it holds ISO 27001:2013 and SOC 2 Type 2 certification and is CERT-IN VAPT tested. | Nextiva states that its enterprise platform uses ISO 27001-certified data centers, SOC 2 audits, PCI-DSS compliance and HIPAA support with a business-associate agreement. |
| Support | The Professional plan includes 24x7 chat support and 16x5 call support; Ultra includes 24x7 chat and call support. | The cloud phone system pricing page says all plans include 24/7 customer support. |
Plans
Acefone
- Professional₹1,599 a month
- Ultra₹1,999 a month
- EnterprisePrice not published
- Toll Free Number$4.99 a month
- Professional$19.99 a month
- Ultra$29.99 a month
- Professional (Contact Center Studio, India)₹1,599 a month
- Ultra (Contact Center Studio, India)₹1,999 a month
- Enterprise (Contact Center Studio)Priced on request
Nextiva
- Core$15 a month
- Engage$25 a month
- Scale$75 a month
- Core$15 a month
- Core$15 a month
- Engage$25 a month
- Engage$25 a month
- Scale$75 a month
In their own words
Nextiva
Nextiva is a hosted VoIP PBX for business communications, with voice calling, messaging, and collaboration features. Its Core plan includes inbound and outbound voice, business SMS, video meetings, screen and file sharing, call routing, team chat, and a mobile app. Listed call-handling tools include auto attendants, local and toll-free numbers, advanced routing, call recording, voicemail transcription, and call forwarding. Engage adds customer-to-team SMS, toll-free service and minutes, advanced reporting, an inbound call center, live chat, and a chatbot. Apps are listed for Windows, macOS, Linux, iOS, and Android, and a Chrome extension connects Contact Center to the browser. The integrations directory names Salesforce, HubSpot, Zoho, Microsoft Teams, Zendesk, and others; Nextiva advises confirming availability for integrations not shown. The system needs at least 100 kbps of upload speed per phone line, and all cloud phone system plans include 24/7 support. Core costs $15/user/mo, Engage $25/user/mo, and Scale $75/user/mo. No free plan or trial is listed.