NFON Cloudya

Spec sheet

What it does

Cloudya is NFON’s cloud-hosted business phone system with voice, video, PBX and collaboration functions.Read 15 Oct 2026 · nfon.com

Free plan

NoRead 22 Sep 2026 · nfon.com

Headquarters

Munich, GermanyRead 28 Sep 2026 · nfon.com

Founded

2007Read 28 Sep 2026 · nfon.com

AI summaries

AI transcribes calls and voicemails, summarizes them and extracts follow-up actions.Read 15 Oct 2026 · nfon.com

API authentication

The CTI API uses login credentials to issue access and refresh tokens and supports bearer-authenticated endpoints.Read 15 Oct 2026 · nfon-ag.github.io

API documentation

NFON publishes REST/OpenAPI CTI documentation covering call control, extension data, device management and event streams.Read 15 Oct 2026 · nfon-ag.github.io

API event streaming

Presence, line-state and call updates can be delivered as Server-Sent Events or JSON snapshots selected by the HTTP Accept header.Read 15 Oct 2026 · nfon-ag.github.io

API licence

The public CTI API documentation identifies the API licence as NFON proprietary.Read 15 Oct 2026 · nfon-ag.github.io

API limitation

The CTI API currently handles calls arriving directly at an extension but excludes group calls, skill calls, queues, forwarded calls and multi-party conferences.Read 15 Oct 2026 · nfon-ag.github.io

Auto attendant

YesRead 22 Sep 2026 · nfon.com

Business numbers

multipleRead 22 Sep 2026 · nfon.com

Call queues

Call queues keep callers waiting with recorded music or messages when staff are busy.Read 15 Oct 2026 · nfon.com

Call routing

Administrators can route calls by time periods and exceptions such as holidays.Read 15 Oct 2026 · nfon.com

Company customers

NFON says it serves more than 54,000 customers and has over 3,000 sales and solution partners.Read 15 Oct 2026 · corporate.nfon.com

Company founded

NFON states that the group was founded in 2007.Read 15 Oct 2026 · corporate.nfon.com

Company funding

Crunchbase lists NFON as a public post-IPO-equity company with seven funding rounds and investors including BayBG Venture Capital and Activate Venture Partners.Read 15 Oct 2026 · crunchbase.com

Company legal name

The maker is NFON AG, a German stock corporation headquartered in Munich.Read 15 Oct 2026 · financialfilings.com

Company size

NFON reports more than 400 employees across Europe.Read 15 Oct 2026 · corporate.nfon.com

CRM integrations

NFON advertises CRM Connect integrations with more than 60 CRM systems, including Salesforce, HubSpot and SAP.Read 15 Oct 2026 · nfon.com

Desktop and mobile apps

YesRead 22 Sep 2026 · nfon.com

Device apps

Users can call through Cloudya web, desktop and iOS/Android mobile apps, as well as supported desk phones.Read 15 Oct 2026 · nfon.com

Help and support

NFON’s Help Centre links to the admin portal, Cloudya web client, call-detail records, service status and developer resources.Read 15 Oct 2026 · nfon.com

IVR

Interactive voice response menus let callers navigate to departments using keypad selections.Read 15 Oct 2026 · nfon.com

Limit: administration workflow

A GetApp reviewer says button programming cannot be copied between users and must be repeated individually.Read 15 Oct 2026 · getapp.co.uk

Limit: missing chat

Multiple G2 reviewers say video meetings lack an integrated chat function, requiring another platform for written links or notes.Read 15 Oct 2026 · g2.com

Limit: mobile compatibility

A Trustpilot reviewer says the Android app stopped working on an older phone after Android 10 became the minimum supported version and had previously missed calls.Read 15 Oct 2026 · trustpilot.com

Limit: outages and price

A G2 reviewer reports occasional outages and considers the service more expensive than desired.Read 15 Oct 2026 · g2.com

Microsoft Teams

Cloudya can work in Teams through a Teams app or premium Direct Routing; Direct Routing adds queues, ACD and contact-centre integration.Read 15 Oct 2026 · nfon.com

Notable news: 2025 results

On 16 April 2026 NFON reported 2025 revenue of €89.1 million and adjusted EBITDA of €12.6 million while highlighting AI-driven business communications.Read 15 Oct 2026 · corporate.nfon.com

Notable status event

NFON’s status page recorded a 4 September 2026 notice temporarily disabling password reset as a precaution related to a third-party authentication vulnerability.Read 15 Oct 2026 · status.nfon.com

PBX model

The hosted PBX runs in NFON’s cloud, so customers do not need on-site telephone hardware.Read 15 Oct 2026 · nfon.com

Praise: ease and reliability

G2 reviewers repeatedly describe Cloudya as easy to administer, stable, scalable and usable across desk phones, computers and mobiles.Read 15 Oct 2026 · g2.com

Praise: mobility

GetApp reviewers praise using one business number from different locations and the flexibility of adding or removing extensions monthly.Read 15 Oct 2026 · getapp.co.uk

Rating on Apple App Store

5.0 out of 5 from 4 ratingsRead 15 Oct 2026 · apps.apple.com

Rating on Capterra

4.0 out of 5 from 19 reviewsRead 15 Oct 2026 · capterra.com

Rating on G2

4.5 out of 5 from 12 reviewsRead 15 Oct 2026 · g2.com

Rating on GetApp

4.0 out of 5 from 19 reviewsRead 15 Oct 2026 · getapp.com

Rating on Trustpilot

3.3 out of 5 from 44 reviewsRead 15 Oct 2026 · trustpilot.com

Security certifications

NFON lists ISO 27001, ISO 9001, BSI C5 Type 1/2 and ISO 50001 certifications.Read 15 Oct 2026 · nfon.com

Security hosting

NFON says voice and signaling data are stored in geo-redundant EU data centres and protected with AES-256 encryption.Read 15 Oct 2026 · nfon.com

System requirements

NFON specifies at least 100 kbit/s per simultaneous call, latency below 100 ms, VoIP-enabled firewall rules, current Windows/macOS/Android/iOS browsers, and microphone/camera hardware for media features.Read 15 Oct 2026 · nfon.com

Video collaboration

The platform provides Meet & Share video meetings with screen sharing and live collaboration.Read 15 Oct 2026 · nfon.com

Voicemail

Voicemails are stored digitally and can be accessed as audio or AI-generated text in email or Cloudya.Read 15 Oct 2026 · nfon.com

Voicemail transcription

YesRead 22 Sep 2026 · nfon.com

Plans and prices

Every NFON Cloudya plan and price →

Where Specifiction places it

• Business Phone Systems#3 of 1679.3
• Unified Communications as a Service#3 of 278.9
• Telephony Software#4 of 299.0
• UCaaS Platforms#3 of 198.9
• Cloud Telephony Solutions#6 of 248.9