Productivity
Best Contact Center Workforce Management Software in 2026
Planning contact center coverage starts with understanding expected demand and available agent capacity. Compare demand forecasting and omnichannel forecasting, then look at skills-based scheduling and intraday management for how schedules can address changing work.
- 01 Agentforce Contact Center
It suits teams that need contact-center tools across web and mobile, alongside workforce management.
From $50/mo Free trial Web · iOS · Android · API9.3 Visit Specs - 02
Daktela WFM It suits contact centre teams that need demand forecasts, agent scheduling and workforce coverage monitoring.
From €12/mo Free plan Web · Windows · macOS · Linux9.3 Visit Specs - 03
Amazon Connect It suits enterprises managing customer interactions across channels, including those that need a mix of automated resolution and human-agent support.
Free trial Web · iOS · Android · API9.1 Visit Specs - 04 Nextiva
Nextiva suits small companies seeking hosted business calling with messaging, meetings, and call-handling features.
From $15/mo Free trial Web · Windows · macOS · Linux8.9 Visit Specs - 05
Aspect Workforce It is aimed at enterprise contact centers coordinating large agent teams across multiple locations.
From $1/mo Web · Windows · iOS · Android8.8 Visit Specs - 06 Genesys Workforce Engagement Management
WEM is intended for contact centre agents, supervisors, planners and managers who need workforce scheduling, performance, quality or reporting capabilities.
Web · Windows · macOS · iOS8.6 Visit Specs - 07
GetWFM It is aimed at inbound, outbound, multichannel, and BPO contact centers.
Free plan Web · API8.4 Visit Specs - 08
8x8 Contact Center The platform suits contact centers that need voice and digital channels, agent assistance, analytics, and workforce planning.
Web · Windows · macOS · iOS8.3 Visit Specs - 09
Five9 Interaction Analytics From $119/mo Web · API8.2 Visit Specs - 10 Webex App Free plan Web · Windows · macOS · iOS8.2 Visit Specs
- 11
Dialpad Workforce Management WFM suits contact-center managers who need to forecast demand, schedule agents, and monitor adherence and performance across channels.
From $95/mo Web · Windows · macOS · iOS8.1 Visit Specs - 12 FrontLine Atlas From $15/mo Free trial Web · API8.0 Visit Specs
- 13 Mitel Workforce Management Web · iOS · Android · API8.0 Visit Specs
- 14
SingleComm Workforce It is aimed at contact centers in healthcare, financial services, insurance, retail, BPO, publishing, automotive, nonprofit, and telephone-answering sectors.
From $49/mo Web · API7.9 Visit Specs - 15
Assembled Assembled is intended for customer-support leaders coordinating internal, outsourced, and AI agents with forecasting and automation needs.
From $25/mo Web · API7.8 Visit Specs - 16
AgentTime Scheduler Windows7.7 Visit Specs - 17
QStory Workforce Management QStory serves contact centers ranging from small teams to large enterprises, including organizations in financial services, telecom, retail, healthcare, travel, public sector, and BPO.
Web · iOS · Android7.7 Visit Specs - 18 Avaya Workforce Engagement Workforce Management Web · iOS · Android · Self-hosted7.5 Visit Specs
- 19
Eleveo Workforce Management Eleveo WFM suits contact centers coordinating forecasts and schedules across channels, skills and remote or on-site teams.
Web · API · Self-hosted7.5 Visit Specs - 20 RingCX AI Workforce Management
It suits contact centers that need to forecast demand, plan staffing across channels, monitor adherence, and give agents schedule self-service.
From $65/mo Web · iOS · Android · API7.4 Visit Specs - 21 CCBox WFM Free trial Web7.3 Visit Specs
- 22 Pipkins Vantage Point
Vantage Point suits enterprise operations that need workforce planning across contact-center, front-office, back-office, or multiple sites.
Web · macOS · iOS7.2 Visit Specs - 23 Peopleware
It suits contact centers and outsourcers needing forecasting, scheduling, adherence, and intraday workforce management.
Web · API7.1 Visit Specs - 24 ShiftPilot WFM From C$20/mo iOS · Android7.0 Visit Specs
- 25 SureWFM From $599/mo Web7.0 Visit Specs
Supported channels and API access add context about interactions and connections to other systems. Check whether a free plan is available and where paid access starts. The ranked entries begin with Daktela WFM, Aspect Workforce, and Verint Workforce Management, with QStory Workforce Management and Eleveo Workforce Management also near the top. Use those criteria to focus on the capabilities that matter to your operation.
Compare Agentforce Contact Center and Daktela WFM Get a place on this list