Best Contact Center Workforce Management Software in 2026
Updated
In short: Daktela WFM is ranked #1 of 39 as of 8 October 2026, ahead of Webex App and Amazon Connect. The best-ranked option with a free plan is Webex App. The lowest first paid tier on this page is Genesys Workforce Engagement Management at £2.33/mo.
Planning contact center coverage starts with understanding expected demand and available agent capacity. Compare demand forecasting and omnichannel forecasting, then look at skills-based scheduling and intraday management for how schedules can address changing work. Supported channels and API access add context about interactions and connections to other systems. Check whether a free plan is available and where paid access starts. The ranked entries begin with Daktela WFM, Aspect Workforce, and Verint Workforce Management, with QStory Workforce Management and Eleveo Workforce Management also near the top. Use those criteria to focus on the capabilities that matter to your operation.
39 contact center workforce management software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
39ranked
3free plans on this page
£2.33/molowest paid tier
8 Oct 2026last checked
Input list Contact Center Workforce Management Software 25 channels on this page · 79 of 200 spec lines stated by the makers
Ch Tool Free planPaid fromDemand forecastingSkills-based schedulingIntraday managementOmnichannel forecastingSupported channelsAgent capacity Spec sheet Score
01 Daktela WFM Free planYesPaid fromnot statedDemand forecastingYesSkills-based schedulingYesIntraday managementnot statedOmnichannel forecastingnot statedSupported channelsnot statedAgent capacitynot stated 3/8spec lines stated 7.7
02 Webex App Free planYesPaid fromnot statedDemand forecastingnot statedSkills-based schedulingnot statedIntraday managementnot statedOmnichannel forecastingnot statedSupported channelsnot statedAgent capacitynot stated 1/8spec lines stated 7.7
03 Amazon Connect Free planNoPaid fromnot statedDemand forecastingnot statedSkills-based schedulingnot statedIntraday managementnot statedOmnichannel forecastingnot statedSupported channelsnot statedAgent capacitynot stated 1/8spec lines stated 7.2
04 Dialpad Workforce Management Free plannot statedPaid fromnot statedDemand forecastingYesSkills-based schedulingYesIntraday managementYesOmnichannel forecastingYesSupported channelsphone, email, chat, SMS, WhatsApp, Facebook, Facebook Messenger, InstagramAgent capacitynot stated 5/8spec lines stated 7.2
05 Mitel Secure Cloud Free plannot statedPaid fromnot statedDemand forecastingYesSkills-based schedulingYesIntraday managementYesOmnichannel forecastingYesSupported channelsphone, chat, email, SMS, social mediaAgent capacitynot stated 5/8spec lines stated 7.2
06 Nextiva Free plannot statedPaid from15/user/moDemand forecastingnot statedSkills-based schedulingnot statedIntraday managementnot statedOmnichannel forecastingnot statedSupported channelsnot statedAgent capacitynot stated 1/8spec lines stated 7.0
07 8x8 Contact Center Free planNoPaid fromnot statedDemand forecastingnot statedSkills-based schedulingnot statedIntraday managementnot statedOmnichannel forecastingnot statedSupported channelsnot statedAgent capacitynot stated 1/8spec lines stated 6.9
08 Genesys Workforce Engagement Management Free planNoPaid from155/user/moDemand forecastingYesSkills-based schedulingYesIntraday managementYesOmnichannel forecastingYesSupported channelsvoice, digitalAgent capacitynot stated 7/8spec lines stated 6.9
09 Avaya Aura Private Cloud Free plannot statedPaid fromnot statedDemand forecastingYesSkills-based schedulingYesIntraday managementYesOmnichannel forecastingnot statedSupported channelsnot statedAgent capacitynot stated 3/8spec lines stated 6.8
10 GetWFM Free planYesPaid fromnot statedDemand forecastingnot statedSkills-based schedulingnot statedIntraday managementnot statedOmnichannel forecastingnot statedSupported channelsnot statedAgent capacitynot stated 1/8spec lines stated 6.7
11 RingCentral RingCX Free planNoPaid from65/user/moDemand forecastingYesSkills-based schedulingYesIntraday managementYesOmnichannel forecastingYesSupported channelsvoice, email, chat, SMS, social mediaAgent capacitynot stated 7/8spec lines stated 6.7
12 Avaya Workforce Engagement Workforce Management Free plannot statedPaid fromnot statedDemand forecastingYesSkills-based schedulingYesIntraday managementYesOmnichannel forecastingnot statedSupported channelsnot statedAgent capacitynot stated 3/8spec lines stated 6.6
13 FrontLine Atlas Free planNoPaid from15/user/moDemand forecastingYesSkills-based schedulingYesIntraday managementYesOmnichannel forecastingnot statedSupported channelsvoice, chat, email, socialAgent capacity250 agents 7/8spec lines stated 6.6
14 Pipkins Vantage Point Free plannot statedPaid fromnot statedDemand forecastingYesSkills-based schedulingYesIntraday managementYesOmnichannel forecastingnot statedSupported channelsnot statedAgent capacitynot stated 3/8spec lines stated 6.6
15 QStory Workforce Management Free plannot statedPaid fromnot statedDemand forecastingYesSkills-based schedulingnot statedIntraday managementYesOmnichannel forecastingnot statedSupported channelsnot statedAgent capacitynot stated 2/8spec lines stated 6.6
16 RingCX AI Workforce Management Free plannot statedPaid from20/user/moDemand forecastingYesSkills-based schedulingYesIntraday managementYesOmnichannel forecastingnot statedSupported channelsnot statedAgent capacitynot stated 4/8spec lines stated 6.6
17 Verint Workforce Management Free plannot statedPaid fromnot statedDemand forecastingnot statedSkills-based schedulingnot statedIntraday managementYesOmnichannel forecastingnot statedSupported channelsnot statedAgent capacitynot stated 1/8spec lines stated 6.6
18 Agentforce Contact Center Free planNoPaid from75/user/moDemand forecastingnot statedSkills-based schedulingnot statedIntraday managementnot statedOmnichannel forecastingnot statedSupported channelsnot statedAgent capacitynot stated 2/8spec lines stated 6.5
19 Aspect Workforce Free plannot statedPaid fromnot statedDemand forecastingnot statedSkills-based schedulingnot statedIntraday managementYesOmnichannel forecastingnot statedSupported channelsnot statedAgent capacitynot stated 1/8spec lines stated 6.5
20 Enghouse CCaaS Free plannot statedPaid fromnot statedDemand forecastingYesSkills-based schedulingYesIntraday managementYesOmnichannel forecastingYesSupported channelscalls, email, chat, social mediaAgent capacitynot stated 5/8spec lines stated 6.4
21 Five9 Interaction Analytics Free plannot statedPaid fromnot statedDemand forecastingnot statedSkills-based schedulingnot statedIntraday managementnot statedOmnichannel forecastingnot statedSupported channelsnot statedAgent capacitynot stated 0/8spec lines stated 6.4
22 CCBox WFM Free planNoPaid fromnot statedDemand forecastingYesSkills-based schedulingYesIntraday managementYesOmnichannel forecastingYesSupported channelsnot statedAgent capacitynot stated 5/8spec lines stated 6.3
23 Eleveo Workforce Management Free plannot statedPaid fromnot statedDemand forecastingYesSkills-based schedulingYesIntraday managementYesOmnichannel forecastingnot statedSupported channelsnot statedAgent capacitynot stated 3/8spec lines stated 6.3
24 MaxContact Auto QA Free plannot statedPaid fromnot statedDemand forecastingYesSkills-based schedulingnot statedIntraday managementnot statedOmnichannel forecastingYesSupported channelsphone, email, chat, social mediaAgent capacitynot stated 3/8spec lines stated 6.3
25 Puzzel Workforce Management Free plannot statedPaid fromnot statedDemand forecastingYesSkills-based schedulingYesIntraday managementYesOmnichannel forecastingYesSupported channelsvoice, email, chat, social mediaAgent capacitynot stated 5/8spec lines stated 6.3
Compare all 25 in a table
| # | Tool | Score | Free plan | From | Free plan | Paid from | Demand forecasting | Skills-based scheduling |
|---|---|---|---|---|---|---|---|---|
| 1 | Daktela WFM | 7.7 | Free plan | €20/mo | Yes | — | Yes | Yes |
| 2 | Webex App | 7.7 | Free plan | Free | Yes | — | — | — |
| 3 | Amazon Connect | 7.2 | No | — | No | — | — | — |
| 4 | Dialpad Workforce Management | 7.2 | No | $95/mo | — | — | Yes | Yes |
| 5 | Mitel Secure Cloud | 7.2 | No | — | — | — | Yes | Yes |
| 6 | Nextiva | 7.0 | No | $15/mo | — | 15 /user/mo | — | — |
| 7 | 8x8 Contact Center | 6.9 | No | — | No | — | — | — |
| 8 | Genesys Workforce Engagement Management | 6.9 | No | £2.33/mo | No | 155 /user/mo | Yes | Yes |
| 9 | Avaya Aura Private Cloud | 6.8 | No | — | — | — | Yes | Yes |
| 10 | GetWFM | 6.7 | Free plan | Free | Yes | — | — | — |
| 11 | RingCentral RingCX | 6.7 | No | $65/mo | No | 65 /user/mo | Yes | Yes |
| 12 | Avaya Workforce Engagement Workforce Management | 6.6 | No | — | — | — | Yes | Yes |
| 13 | FrontLine Atlas | 6.6 | No | $15/mo | No | 15 /user/mo | Yes | Yes |
| 14 | Pipkins Vantage Point | 6.6 | No | — | — | — | Yes | Yes |
| 15 | QStory Workforce Management | 6.6 | No | — | — | — | Yes | — |
| 16 | RingCX AI Workforce Management | 6.6 | No | $65/mo | — | 20 /user/mo | Yes | Yes |
| 17 | Verint Workforce Management | 6.6 | No | — | — | — | — | — |
| 18 | Agentforce Contact Center | 6.5 | No | $50/mo | No | 75 /user/mo | — | — |
| 19 | Aspect Workforce | 6.5 | No | — | — | — | — | — |
| 20 | Enghouse CCaaS | 6.4 | No | — | — | — | Yes | Yes |
| 21 | Five9 Interaction Analytics | 6.4 | No | $119/mo | — | — | — | — |
| 22 | CCBox WFM | 6.3 | No | — | No | — | Yes | Yes |
| 23 | Eleveo Workforce Management | 6.3 | No | — | — | — | Yes | Yes |
| 24 | MaxContact Auto QA | 6.3 | No | — | — | — | Yes | — |
| 25 | Puzzel Workforce Management | 6.3 | No | — | — | — | Yes | Yes |
Is your tool on this list?
Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.
Questions about this list
Which contact center workforce management software is ranked first on Specifiction?
Daktela WFM is ranked #1 of 39 with a score of 7.7. Webex App is second and Amazon Connect third.
How many of these have a free plan?
3 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Genesys Workforce Engagement Management has the lowest first paid tier we found: £2.33/mo.
How is this list ranked?
Ranked on what each maker publishes, the fullest spec sheet first: how deeply the product is documented, the platforms it runs on, a free tier or trial to test it, and its standing.
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