Best Contact Center Workforce Management Software in 2026
Updated
39ranked
0free plans on this page
C$20/molowest paid tier
9 Oct 2026last checked
Input list Contact Center Workforce Management Software 14 channels on this page · 53 of 112 spec lines stated by the makers
Ch Tool Free planPaid fromDemand forecastingSkills-based schedulingIntraday managementOmnichannel forecastingSupported channelsAgent capacity Spec sheet Score
26 ShiftPilot WFM Free planNoPaid fromDemand forecastingYesSkills-based schedulingYesIntraday managementYesOmnichannel forecastingSupported channelsAgent capacity 4/8spec lines stated 6.3
27 SingleComm Workforce Free planPaid fromDemand forecastingYesSkills-based schedulingYesIntraday managementYesOmnichannel forecastingSupported channelsAgent capacity 3/8spec lines stated 6.3
28 Talkdesk CX Cloud Free planNoPaid from165/user/moDemand forecastingSkills-based schedulingIntraday managementOmnichannel forecastingSupported channelsomnichannelAgent capacity 3/8spec lines stated 6.3
29 AgentTime Scheduler Free planPaid fromDemand forecastingYesSkills-based schedulingIntraday managementOmnichannel forecastingYesSupported channelsinbound phone, outbound phone, email, chatAgent capacity 3/8spec lines stated 6.2
30 Assembled Free planNoPaid fromDemand forecastingSkills-based schedulingIntraday managementYesOmnichannel forecastingSupported channelsAgent capacity 2/8spec lines stated 6.2
31 SureWFM Free planNoPaid fromDemand forecastingYesSkills-based schedulingIntraday managementYesOmnichannel forecastingYesSupported channelsvoice, email, chat, back-officeAgent capacity100 agents 6/8spec lines stated 6.2
32 TCN Workforce Management Free planNoPaid fromDemand forecastingYesSkills-based schedulingYesIntraday managementYesOmnichannel forecastingYesSupported channelsvoice, chat, email, SMSAgent capacity 6/8spec lines stated 6.2
33 Peopleware Free planNoPaid fromDemand forecastingYesSkills-based schedulingYesIntraday managementYesOmnichannel forecastingSupported channelsAgent capacity 4/8spec lines stated 6.1
34 WorkforceScheduling.com Free planNoPaid fromDemand forecastingYesSkills-based schedulingYesIntraday managementYesOmnichannel forecastingSupported channelsvoice, emailAgent capacity 5/8spec lines stated 6.1
35 Mitel Workforce Management Free planPaid fromDemand forecastingYesSkills-based schedulingYesIntraday managementYesOmnichannel forecastingYesSupported channelsphone, chat, email, SMS, social mediaAgent capacity 5/8spec lines stated 6.0
36 Talkdesk Quality Management Free planNoPaid from165/user/moDemand forecastingSkills-based schedulingIntraday managementOmnichannel forecastingSupported channelsomnichannelAgent capacity 3/8spec lines stated 5.9
37 RingWEM AI Workforce Management Free planNoPaid from65/user/moDemand forecastingYesSkills-based schedulingYesIntraday managementYesOmnichannel forecastingYesSupported channelsvoice, email, chat, SMS, social mediaAgent capacity 7/8spec lines stated 5.8
38 Five9 Contact Center SoftwareFive9 Free planPaid fromDemand forecastingSkills-based schedulingIntraday managementOmnichannel forecastingSupported channelsAgent capacity 0/8spec lines stated 5.4
39 NiCE Workforce Management Free planNoPaid fromDemand forecastingSkills-based schedulingIntraday managementYesOmnichannel forecastingSupported channelsAgent capacity 2/8spec lines stated 5.2
Compare all 14 in a table
| # | Tool | Score | Free plan | Paid from | Demand forecasting | Skills-based scheduling |
|---|---|---|---|---|---|---|
| 26 | ShiftPilot WFM | 6.3 | No | Yes | Yes | |
| 27 | SingleComm Workforce | 6.3 | Yes | Yes | ||
| 28 | Talkdesk CX Cloud | 6.3 | No | 165 /user/mo | ||
| 29 | AgentTime Scheduler | 6.2 | Yes | |||
| 30 | Assembled | 6.2 | No | |||
| 31 | SureWFM | 6.2 | No | Yes | ||
| 32 | TCN Workforce Management | 6.2 | No | Yes | Yes | |
| 33 | Peopleware | 6.1 | No | Yes | Yes | |
| 34 | WorkforceScheduling.com | 6.1 | No | Yes | Yes | |
| 35 | Mitel Workforce Management | 6.0 | Yes | Yes | ||
| 36 | Talkdesk Quality Management | 5.9 | No | 165 /user/mo | ||
| 37 | RingWEM AI Workforce Management | 5.8 | No | 65 /user/mo | Yes | Yes |
| 38 | Five9 Contact Center Software | 5.4 | ||||
| 39 | NiCE Workforce Management | 5.2 | No |
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