Tech riderRev. 4 Oct 2026
SingleComm Workforce
- 1Runs onWeb
- 2CostsNot stated by the maker
- 3Volume forecastingYes
- 4Forecast granularityinterval
- 5Adherence trackingYes
- 6Intraday managementYes
- 7Skills-based schedulingYes
- 8Agent self-serviceYes
7 lines stated Written from the maker's own pages: singlecomm.com
Overview
SingleComm Workforce is ranked #118 of 126 in call center software on Specifiction, made by SingleComm Workforce. It runs on Web.
SingleComm Workforce plans and pricing
All plansSingleComm Workforce Management Not published Pricing not stated on the product page; book a demo singlecomm.com · 4 Oct 2026
Compared on call center software
- Volume forecasting
- Yessinglecomm.com
- Forecast granularity
- intervalsinglecomm.com
- Adherence tracking
- Yessinglecomm.com
- Intraday management
- Yessinglecomm.com
- Skills-based scheduling
- Yessinglecomm.com
- Agent self-service
- Yessinglecomm.com
- Deployment model
- cloudsinglecomm.com
Facts
- Purpose
- Workforce management for contact centers combines AI-driven forecasting, intraday schedule adjustments, skills-based scheduling, real-time adherence, and agent coaching.singlecomm.com · 4 Oct 2026
- Forecasting
- Forecasts use interaction history, seasonality, and campaign calendars to show likely demand ranges and interval confidence estimates.singlecomm.com · 4 Oct 2026
- Scheduling
- Scheduling supports skills and priorities, fairness and break-compliance rules, and what-if analysis for PTO approvals, trades, and shift swaps.singlecomm.com · 4 Oct 2026
- Adherence
- Adherence tracking is tied to interaction state and includes a coaching queue and an agent self-service adherence view.singlecomm.com · 4 Oct 2026
- Coaching and QA
- The page says automated QA scores 100% of calls and can generate coaching assignments and agent scorecards with trend history.singlecomm.com · 4 Oct 2026
- Contact channels
- Workforce forecasts can cover call, chat, SMS, and email volume.singlecomm.com · 4 Oct 2026
- Integrations
- The maker lists integrations including Amazon Connect, Mitel MiVoice, Twilio, Salesforce, HubSpot, Zendesk, ServiceNow, Epic, Cerner, and athenahealth.singlecomm.com · 4 Oct 2026
- Data exports
- The integrations page describes event streaming to Snowflake, BigQuery, and Redshift, plus BI connectors for Looker, Tableau, and Power BI.singlecomm.com · 4 Oct 2026
- Security
- The security page states TLS 1.3 encryption in transit, AES-256 at rest, role-based access, SSO, SCIM, MFA, and configurable retention policies.singlecomm.com · 4 Oct 2026
- Compliance
- The maker states PCI DSS Level 1 and SOC 2 Type II certification, HITRUST r2 certification, HIPAA support with BAAs, and GDPR/CCPA controls.singlecomm.com · 4 Oct 2026
- Intended users
- The company describes its platform as serving contact centers across healthcare, financial services, insurance, retail, BPO, publishing, automotive, nonprofits, and telephone answering services.singlecomm.com · 4 Oct 2026
- Support
- The product page links to a SingleComm Jira Service Management customer support portal.singlecomm.atlassian.net · 4 Oct 2026
- Platform access
- The company describes its agent desktop as running in a browser tab and says no softphone is required.singlecomm.com · 4 Oct 2026
Company
- Founded
- 2014singlecomm.com · 28 Sept 2026
Best SingleComm Workforce alternatives
See all 20 All accessCh 01 Freshcaller Free planFree trialAndroid from $15/mo8.8 All accessCh 02 Amazon Connect Free trialAndroidAPI 8.7 All accessCh 03 Dialpad Support Free trialAndroidAPI from $8,095/mo8.6 All accessCh 04 Genesys Cloud CX WebWindows from $75/mo8.5 All accessCh 05 8x8 Contact Center AndroidAPI 8.4 All accessCh 06 Daktela Contact Center Free trialAndroidAPI from €12/mo8.3
Where it ranks on Specifiction
Is SingleComm Workforce yours?
Claim it for free: prove the domain, then correct facts, plans and screenshots. An editor reviews every change.
Sources
- singlecomm.com/platform/workforce· checked 4 Oct 2026
- singlecomm.com/platform/integrations· checked 4 Oct 2026
- singlecomm.com/platform/security· checked 4 Oct 2026
- singlecomm.com/about/company· checked 4 Oct 2026
- singlecomm.atlassian.net/servicedesk/customer/portal/12· checked 4 Oct 2026
- singlecomm.com/platform/omnichannel· checked 4 Oct 2026