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SingleComm Workforce

singlecomm.com

From $49/mo WebAPI
Visit singlecomm.com
Spec score 7.9 #6 of 21 in Customer Service Workforce Management Software

What it is

SingleComm Workforce is a cloud workforce-management platform for contact centers, delivered through a browser; its agent desktop requires no softphone. Forecasting uses interaction history, seasonality, and campaign calendars to estimate demand ranges and interval confidence for calls, chat, SMS, and email. Scheduling handles skills, priorities, fairness, and break-compliance rules, with what-if analysis for PTO approvals, trades, and shift swaps. Supervisors can compare volume with forecasts, receive automatic adjustment recommendations, and extend or release shifts with one click. Adherence follows interaction state and includes a coaching queue plus an agent self-service view. The product page says automated quality assurance scores 100% of calls and can create coaching assignments and scorecards with trend history. Integrations include Amazon Connect, Mitel MiVoice, Twilio, Salesforce, HubSpot, Zendesk, ServiceNow, Epic, Cerner, and athenahealth. Event streaming supports Snowflake, BigQuery, and Redshift, with BI connectors for Looker, Tableau, and Power BI. SingleComm lists TLS 1.3, AES-256, SSO, SCIM, MFA, and configurable retention.

Spec sheet

What it does
SingleComm Workforce is a cloud workforce-management product for contact centers that combines forecasting, scheduling, intraday control, adherence, and coaching.Read 21 Oct 2026 · singlecomm.com
Purpose
Workforce management for contact centers combines AI-driven forecasting, intraday schedule adjustments, skills-based scheduling, real-time adherence, and agent coaching.Read 4 Oct 2026 · singlecomm.com
Intended users
The company describes its platform as serving contact centers across healthcare, financial services, insurance, retail, BPO, publishing, automotive, nonprofits, and telephone answering services.Read 4 Oct 2026 · singlecomm.com
Deployment
The product is presented as a browser-based cloud service; no self-hosting or native download is documented on the opened maker pages.Read 21 Oct 2026 · singlecomm.com
Integrations
The maker lists integrations including Amazon Connect, Mitel MiVoice, Twilio, Salesforce, HubSpot, Zendesk, ServiceNow, Epic, Cerner, and athenahealth.Read 4 Oct 2026 · singlecomm.com
Security
The security page states TLS 1.3 encryption in transit, AES-256 at rest, role-based access, SSO, SCIM, MFA, and configurable retention policies.Read 4 Oct 2026 · singlecomm.com
Compliance
The maker states PCI DSS Level 1 and SOC 2 Type II certification, HITRUST r2 certification, HIPAA support with BAAs, and GDPR/CCPA controls.Read 4 Oct 2026 · singlecomm.com
Support
The product page links to a SingleComm Jira Service Management customer support portal.Read 4 Oct 2026 · singlecomm.atlassian.net
License
The terms identify SingleComm software and site content as proprietary and grant use permission rather than an open-source license.Read 21 Oct 2026 · singlecomm.com
Founded
2014Read 28 Sep 2026 · singlecomm.com
Adherence
Adherence tracking is tied to interaction state, with outlier coaching queues and an agent self-service adherence view.Read 21 Oct 2026 · singlecomm.com
Analytics
SingleComm Analytics provides live dashboards, custom report building, threshold alerts, anomaly detection, and configurable KPI definitions.Read 21 Oct 2026 · singlecomm.com
API and extensibility
An internal SingleComm knowledge-base page describes workflows embedding API and third-party integrations, with integrations importable and exportable as JSON; no public developer portal or SDK was found.Read 21 Oct 2026 · gamera.atlassian.net
Audit and privacy controls
Security features include PII/PHI redaction, configurable retention, data-residency options, GDPR/CCPA deletion workflows, tamper-evident audit logs, and SIEM export.Read 21 Oct 2026 · singlecomm.com
Coaching
The product claims automated QA scoring for all calls, rubric-based coaching assignments, and agent scorecards with trend history.Read 21 Oct 2026 · singlecomm.com
Coaching and QA
The page says automated QA scores 100% of calls and can generate coaching assignments and agent scorecards with trend history.Read 4 Oct 2026 · singlecomm.com
Company facts
LinkedIn lists SingleComm as privately held, founded in 2014, headquartered in Richmond, Virginia, with 51–200 employees.Read 21 Oct 2026 · linkedin.com
Contact channels
Workforce forecasts can cover call, chat, SMS, and email volume.Read 4 Oct 2026 · singlecomm.com
CRM integrations
Native connectors are advertised for Salesforce, HubSpot, Zendesk, ServiceNow, Epic, Cerner, and athenahealth, using OAuth, webhooks, and event-driven patterns.Read 21 Oct 2026 · singlecomm.com
Data exports
Analytics can deliver scheduled Excel or CSV files through email, SFTP, S3, and webhooks, or stream events to Snowflake and BigQuery.Read 21 Oct 2026 · singlecomm.com
Employee rating
Glassdoor shows SingleComm at 1.6 out of 5 from 3 employee reviews, with complaints about leadership, work-life balance, organization, onboarding, and documentation.Read 21 Oct 2026 · glassdoor.com
Encryption
The maker states TLS 1.3 protects data in transit and AES-256 protects data at rest.Read 21 Oct 2026 · singlecomm.com
Event schema
The maker says its event model is documented and queryable, with raw event history export and retention configurable by policy.Read 21 Oct 2026 · singlecomm.com
Forecasting
Its forecasting uses machine-learning models tuned to customer data, seasonality, campaign drivers, demand ranges, and interval confidence levels.Read 21 Oct 2026 · singlecomm.com
Founder
Loeb's portfolio page identifies Mike Puccinelli as SingleComm founder and CEO and dates the company to June 2014.Read 21 Oct 2026 · loeb.nyc
GetApp feature ratings
GetApp shows queue management and call scripting at 5.0, reporting/analytics at 4.7, call monitoring at 4.4, IVR at 3.0, caller ID at 2.0, and call routing at 1.0.Read 21 Oct 2026 · getapp.com
Identity integrations
The platform supports SAML and OIDC single sign-on, SCIM provisioning, MFA enforcement, and role-based access controls.Read 21 Oct 2026 · singlecomm.com
Independent API and mobile limitation
SoftwareFinder states that SingleComm has no dedicated mobile app and no API, while listing occasional dropped calls and technical-stability issues as drawbacks.Read 21 Oct 2026 · softwarefinder.com
Integration marketplace
SingleComm claims hundreds of prebuilt apps with drag-and-drop installation, versioning, and one-click rollback.Read 21 Oct 2026 · singlecomm.com
Intraday management
Supervisors can compare live volume with forecast, receive adjustment recommendations, and extend or release shifts with one click.Read 21 Oct 2026 · singlecomm.com
Legal name
The maker's terms identify the legal entity as SingleComm LLC.Read 21 Oct 2026 · singlecomm.com
Limit: Capterra stability and analytics
Capterra reviews mention dropped calls, frozen agent systems, cumbersome analytics, limited agent-utilization tools, and a scripting designer that can be difficult for newcomers.Read 21 Oct 2026 · capterra.com
Limit: G2 reliability and feature pace
G2 reviews report slow feature additions, call echo or delay, audio breakups, agents answering the same call, and occasional stuck dispositions.Read 21 Oct 2026 · g2.com
Ownership and financing
A February 18, 2026 RevTek Capital release announces a financing round for SingleComm but does not disclose the amount.Read 21 Oct 2026 · revtekcapital.com
Payments
Payment integrations advertise tokenized flows, DTMF masking, Stripe and Braintree support, and keeping card data away from the agent desktop.Read 21 Oct 2026 · singlecomm.com
Platform access
The company describes its agent desktop as running in a browser tab and says no softphone is required.Read 4 Oct 2026 · singlecomm.com
Praise: Capterra usability and support
Capterra reviewers commonly describe easy training, simple ACD and scripting, a user-friendly interface, responsive support, and nimble integrations.Read 21 Oct 2026 · capterra.com
Praise: G2 support and reporting
G2 reviewers repeatedly praise responsive support, intuitive reports, and Looker/Analytics visibility.Read 21 Oct 2026 · g2.com
Rating on Capterra
4.1 out of 5 from 7 reviewsRead 21 Oct 2026 · capterra.com
Rating on G2
4.3 out of 5 from 4 reviewsRead 21 Oct 2026 · g2.com
Rating on GetApp
4.1 out of 5 from 7 reviewsRead 21 Oct 2026 · getapp.com
Scheduling
Scheduling supports skills and priority rules, fairness and break compliance, and what-if analysis for PTO, trades, and shift changes.Read 21 Oct 2026 · singlecomm.com
Security certifications
The security page states PCI DSS Level 1, SOC 2 Type II, HIPAA/HITRUST, and GDPR/CCPA controls apply across tenants.Read 21 Oct 2026 · singlecomm.com
Telephony integrations
Official integrations include Amazon Connect, Mitel MiVoice, Twilio, SIP carriers, and legacy PBX systems through WebRTC-based workflows.Read 21 Oct 2026 · singlecomm.com

Plans and prices

Starting price $49 a month per user / per month cloud-based contact center software Read 21 Oct 2026 · getapp.com
SingleComm Workforce Management Priced on request Pricing not stated on the product page; book a demo Read 4 Oct 2026 · singlecomm.com

Every SingleComm Workforce plan and price →

Strong points and limits

Strong points

  • Interval forecasts cover four contact channels
  • Skills-based scheduling includes what-if analysis
  • Supervisors get one-click intraday adjustments
  • Agent self-service adherence view is included
  • Lists SSO, SCIM, MFA, and encryption

Limits

  • Pricing is available only on request
  • The product is described as cloud deployment
  • Automated QA claims apply to calls
  • No desktop application is listed

Who it suits

It is aimed at contact centers in healthcare, financial services, insurance, retail, BPO, publishing, automotive, nonprofit, and telephone-answering sectors. Browser-based access suits teams that do not want a required softphone.

Verdict

SingleComm Workforce combines forecasting, scheduling, adherence, and coaching for contact-center operations. Its channel coverage, integrations, and stated security controls support organizations with complex workforce and compliance needs.

Where Specifiction places it

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