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SPECIFICTION
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Assembled

assembled.com

From $25/mo WebAPI
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Spec score 7.9 #12 of 33 in Workforce Management Software

What it is

Assembled combines workforce management and AI tools for customer-support leaders managing in-house agents, BPO vendors, and AI agents. Workforce features include AI-powered scheduling, machine-learning forecasting, real-time adherence monitoring, staffing analytics, time tracking, and historical insights. Forecast inputs can include arrival patterns, support cases and tickets, channel, queue and site data, email backlog, and API or CSV imports. AI Agents handle phone, chat, and email interactions and can run workflows such as returns, refunds, order tracking, and account updates. AI Copilot drafts replies, translates messages, summarizes tickets, and surfaces guidance from connected knowledge sources. The integrations directory lists 31 connections, including Amazon Connect, Zendesk, Salesforce Service Cloud, Google Drive, Notion, Slack, and Shopify. An API supports custom workflows and automations. Workforce plans start at $25 a month per agent plus a platform fee; AI Agents are priced on request.

Spec sheet

Purpose
Assembled brings workforce management and AI tools together to manage in-house agents, BPO vendors, and AI agents for customer support teams.Read 8 Oct 2026 · assembled.com
API
Assembled provides an API for building custom workflows, integrations, and automations.Read 8 Oct 2026 · assembled.com
Integrations
The integrations directory lists 31 integrations, including Amazon Connect, Zendesk, Salesforce Service Cloud, Google Drive, Notion, Slack, and Shopify.Read 8 Oct 2026 · assembled.com
Security
Assembled states that it has SOC 2 Type II and GDPR compliance, encrypts data at rest with AES-256 and in transit using SSL/TLS, and conducts annual penetration tests.Read 8 Oct 2026 · assembled.com
Support
Core and Pro include support by email, Office Hours, and the help center; Enterprise includes a designated account manager and shared Slack channel.Read 8 Oct 2026 · assembled.com
Headquarters
San Francisco, California, United StatesRead 28 Sep 2026 · assembled.com
Founded
2018Read 28 Sep 2026 · assembled.com
AI agents
AI Agents handle customer interactions across phone, chat, and email, and can run multi-step workflows such as returns, refunds, order tracking, and account updates.Read 8 Oct 2026 · assembled.com
AI Copilot
AI Copilot drafts replies, translates messages, summarizes tickets, and surfaces guidance from connected knowledge sources.Read 8 Oct 2026 · assembled.com
Implementation
The pricing page says many customers can go live within a month and describes implementation as including setup, data migration, integration configuration, workflow building, training, and go-live support.Read 8 Oct 2026 · assembled.com
Pricing structure
Workforce Management and Copilot are priced per agent per month, while AI Agents are priced per conversation, with AI Voice also offering resolution-based pricing.Read 8 Oct 2026 · assembled.com
Vendor Management
Vendor Management is an optional add-on with BPO capacity planning, schedule integrations, staffing coverage heatmaps, billing reports, and restricted site permissions.Read 8 Oct 2026 · assembled.com
Who it is for
Assembled describes its intended users as customer support leaders managing teams of in-house, BPO, and AI agents.Read 8 Oct 2026 · assembled.com
Workforce management
Its workforce management features include AI-powered scheduling, machine-learning forecasting, real-time adherence monitoring, and historical insights.Read 8 Oct 2026 · assembled.com

Plans and prices

AI Agents Priced on request Priced per conversation; contact sales for a customized quote. Autonomous multi-channel resolution · agentic workflows · contextual handoffs · configurable escalation · custom style guide and QA tools Read 8 Oct 2026 · assembled.com
Workforce Management Core $25 a month Per agent per month, plus a platform fee; contact sales for a customized quote. Scheduling · time tracking · real-time adherence monitoring · staffing analytics Read 8 Oct 2026 · assembled.com
AI Copilot $35 a month Priced per agent per month; contact sales for a customized quote. Drafted replies · real-time translations · summaries · agent guidance and knowledge search Read 8 Oct 2026 · assembled.com
Workforce Management Pro $45 a month Per agent per month, plus a platform fee; contact sales for a customized quote. Core features · AI-powered schedule generation · ML-based forecasting · automated time off · shift swaps · QA reporting Read 8 Oct 2026 · assembled.com
Workforce Management Enterprise $75 a month Per agent per month, plus a platform fee; contact sales for a customized quote. Pro features · custom API integrations · white-glove onboarding · designated account manager · shared Slack channel · quarterly business reviews Read 8 Oct 2026 · assembled.com

Every Assembled plan and price →

Strong points and limits

Strong points

  • AI-powered scheduling and demand forecasting
  • Multi-channel AI agent workflows
  • 31 listed integrations
  • API for custom workflows
  • SOC 2 Type II and GDPR claims

Limits

  • No free plan
  • Workforce pricing adds a platform fee
  • AI Agents priced per contact
  • Enterprise features require the Enterprise plan

Who it suits

Assembled is intended for customer-support leaders coordinating internal, outsourced, and AI agents with forecasting and automation needs.

Verdict

Assembled brings staffing operations, support automation, and agent assistance into one product. Its per-agent, per-contact, and platform-fee pricing should be mapped to the team structure.

Where Specifiction places it

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