8.4#5 of 126
Overview
8x8 Contact Center is ranked #5 of 126 in call center software on Specifiction. It runs on Android, API, iOS, macOS, Web, Windows. There is no free plan.
8x8 Contact Center plans and pricing
All plansCompared on call center software
- Free plan
- No8x8.com
Facts
- Free plan
- No8x8.com · 23 Sept 2026
- Inbound calling
- Yes8x8.com · 23 Sept 2026
- Outbound dialer
- Yes8x8.com · 23 Sept 2026
- IVR builder
- Yes8x8.com · 23 Sept 2026
- Digital channel scope
- omnichannel8x8.com · 23 Sept 2026
- Workforce management
- Yes8x8.com · 23 Sept 2026
- Purpose
- 8x8 Contact Center brings agents, tools, and customer interactions together in a contact center platform.8x8.com · 28 Sept 2026
- Channels
- The platform supports voice, chat, email, SMS, RCS, video, and social channels.8x8.com · 28 Sept 2026
- AI
- Its AI features include conversational AI, agent assistance, AI routing, and self-service flows.8x8.com · 28 Sept 2026
- Analytics
- Contact Center features speech analytics, unified interaction data, and a supervisor workspace.8x8.com · 28 Sept 2026
- Workforce tools
- The platform offers forecasting, scheduling, and tracking to help optimize workforce performance.8x8.com · 28 Sept 2026
- Integrations
- Its out-of-the-box CRM integrations include NetSuite, Salesforce, Zendesk, Microsoft Dynamics, and its local CRM.help.8x8.com · 28 Sept 2026
- CRM integration features
- CRM integrations support features such as screen pops, click-to-dial, chat management, and single sign-on.help.8x8.com · 28 Sept 2026
- APIs
- Contact Center APIs cover analytics, CRM records, chat, calls, campaigns, recordings, and reporting.help.8x8.com · 28 Sept 2026
- Security
- 8x8 describes role-based access with SSO and MFA, encryption in transit and at rest, configurable password policies, and fraud monitoring.8x8.com · 28 Sept 2026
- Compliance
- The product page displays compliance marks for HIPAA, ISO 27001, FISMA, GDPR, PCI DSS, and SOC 2 Type II.8x8.com · 28 Sept 2026
- Support
- 8x8 says its experts are available by phone Monday through Saturday, 6am–6pm PT, and provides online support resources.8x8.com · 28 Sept 2026
- Deployment
- 8x8 says its hardened communications platform migration strategy supports deployments in days with minimal disruption.8x8.com · 28 Sept 2026
- Pricing
- 8x8 describes Contact Center pricing as a custom plan and directs prospective customers to request a quote or chat with sales.8x8.com · 28 Sept 2026
Company
- Founded
- 19878x8.com · 28 Sept 2026
- Headquarters
- Campbell, California, United States8x8.com · 28 Sept 2026
- Founded
- 19878x8.com · 28 Sept 2026
- Headquarters
- Campbell, California, United States8x8.com · 28 Sept 2026
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$8,095/mo8.6 Genesys Cloud CX WebWinMaciOSAndroid 
$75/mo8.5 Daktela Contact Center Free trial AndroidapiiOSMacWeb 
€12/mo8.3 Comm100 Contact Center Free trial AndroidapiiOSMacself-hosted $2.58/mo8.2Where it ranks on Specifiction
- Best Call Center Software in 2026#5 of 126
- Best Video Conferencing Software in 2026#21 of 43
- Best Contact Center Software in 2026#12 of 38
- Best Omnichannel Contact Center Software in 2026#10 of 37
- Best Contact Center Workforce Management Software in 2026#7 of 34
- Best Secure Video Conferencing Software in 2026#20 of 29
- Best Communications Platforms as a Service in 2026#5 of 26
- Best Agent Assist Software in 2026#2 of 25
- Best Customer Service Workforce Management Software in 2026#3 of 20
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Sources
- 8x8.com/products/contact-center· checked 23 Sept 2026
- help.8x8.com/documentation/docs/integrate-with-exter· checked 28 Sept 2026
- help.8x8.com/docs/8x8-contact-center-apis· checked 28 Sept 2026
- 8x8.com/why-8x8/trust· checked 28 Sept 2026
- 8x8.com/about-us· checked 28 Sept 2026
- 8x8.com/products/plans-and-pricing· checked 28 Sept 2026
- 8x8.com/products/video-conferencing· checked 28 Sept 2026