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SPECIFICTION
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Collab Agent Assist

collab.com

API
Visit collab.com
Spec score 7.8 #5 of 24 in Agent Assist Software

What it is

Collab Agent Assist provides API-based, real-time support for contact center agents during live conversations. It listens to conversations and surfaces prompts and resources from a knowledge base, past cases, or product information. The system detects tone, urgency, and key triggers, then suggests replies, upsell scripts, and other guidance. After each call, it provides a recap for review. Collab says suggestions can improve as teams use the product and provide feedback, while the guidance supports agents rather than replacing or overriding them. Agent Assist uses OpenAI models delivered through Microsoft Azure as part of Collab AI Studio. Named integrations include Microsoft Dynamics, Zendesk, and Salesforce. It can connect to Collab CIH or be extended through APIs. A product sheet describes compatibility with Collab OneContact CC on premises and Nubitalk in the cloud. Collab also offers cloud, on-premises, or hybrid deployment across its solutions.

Spec sheet

Purpose
Agent Assist provides real-time AI support to contact center agents during customer conversations.Read 4 Oct 2026 · collab.com
Audience
Collab describes its customers as contact centers, including enterprises and mid-sized teams in sectors such as telecom, banking, healthcare, and government.Read 4 Oct 2026 · collab.com
Platforms
A product sheet describes Agent Assist as fitting into existing contact center workflows, including OneContact CC on premises and Nubitalk in the cloud.Read 4 Oct 2026 · collab.com
Integrations
The page names Microsoft Dynamics, Zendesk, and Salesforce, and says the product can connect to Collab’s CIH and be extended through APIs.Read 4 Oct 2026 · collab.com
Security
Collab describes Agent Assist as built on enterprise-grade OpenAI AI delivered through Microsoft Azure.Read 3 Oct 2026 · collab.com
Headquarters
Avenida D João II, n 51, Bloco B, 2nd floor C, 1990–085 Lisbon, PortugalRead 28 Sep 2026 · collab.com
Company
Collab describes itself as a contact center software provider present in more than 40 countries and part of Lumine Group.Read 3 Oct 2026 · collab.com
AI provider
The product is built on OpenAI AI and delivered through Microsoft Azure.Read 4 Oct 2026 · collab.com
Call summaries
After a call, it provides a recap for the agent to review.Read 4 Oct 2026 · collab.com
Contact center compatibility
The product sheet says Agent Assist fits existing workflows using Collab OneContact CC on premises or Nubitalk in the cloud.Read 3 Oct 2026 · collab.com
Conversation guidance
It listens to live conversations and provides prompts and resources to agents in real time.Read 4 Oct 2026 · collab.com
Deployment options
Collab offers cloud, on-premises, or hybrid deployments across its solutions.Read 4 Oct 2026 · collab.com
Guidance
It listens to live conversations and provides agents with prompts and resources in real time.Read 3 Oct 2026 · collab.com
Human oversight
Collab says Agent Assist suggests guidance and does not replace or override agents.Read 4 Oct 2026 · collab.com
Intent and sentiment
It detects tone, urgency, and key triggers to help agents provide support.Read 4 Oct 2026 · collab.com
Knowledge retrieval
It can surface answers from a knowledge base, past cases, or product information as the customer speaks.Read 4 Oct 2026 · collab.com
Knowledge sources
It can surface answers from a knowledge base, past cases, or product information while a customer speaks.Read 3 Oct 2026 · collab.com
Learning
Collab says the suggestions improve as teams use the product and provide feedback.Read 3 Oct 2026 · collab.com
Security and compliance
The reviewed Agent Assist page says the product runs on Microsoft Azure and OpenAI but does not name a security certification or compliance standard.Read 4 Oct 2026 · collab.com
Suggestions
It offers context-relevant suggested replies and upsell scripts.Read 4 Oct 2026 · collab.com
Support and access
Collab invites prospective customers to schedule a demo to discuss the product.Read 3 Oct 2026 · collab.com
Support and purchase
The Agent Assist page invites prospective customers to schedule a demo and download a product sheet; it does not state a price or trial.Read 4 Oct 2026 · collab.com

Plans and prices

Collab Agent Assist Priced on request Schedule a demo · pricing not stated Read 4 Oct 2026 · collab.com

Every Collab Agent Assist plan and price →

Strong points and limits

Strong points

  • Real-time prompts during customer conversations
  • Retrieves knowledge, cases, and product information
  • Detects tone, urgency, and triggers
  • Provides suggested replies and call recaps
  • Named CRM and contact-center integrations

Limits

  • Pricing is available only on request
  • No trial is stated
  • Uses OpenAI models through Microsoft Azure

Who it suits

It suits contact center teams seeking live prompts, retrieved knowledge, suggested responses, and post-call summaries within existing workflows.

Verdict

Agent Assist adds live guidance, retrieval, suggestions, and summaries for contact center agents. Buyers should schedule a demo to discuss access, integrations, and pricing.

Where Specifiction places it

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