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Cresta

cresta.com

From $12,500/mo WebAPIBrowser extension
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Spec score 8.6 #2 of 30 in Speech Analytics Software

What it is

Cresta combines AI Agents, real-time Agent Assist, Conversation Intelligence and an Agent Operations Center in one customer-experience platform. AI Agents automate customer conversations across voice and digital channels. Agent Assist supplies guidance, knowledge and automation across voice, chat and email. Conversation Intelligence examines conversations for trends, behaviors, risk signals and revenue opportunities. Cresta Opera is a no-code orchestration engine for building, configuring, testing and governing AI behavior. Listed integrations include Five9, Amazon Connect, Salesforce, ServiceNow, Shopify, Databricks, NICE, Microsoft, Genesys, Zendesk, Twilio and HubSpot, with bidirectional data exchange described as staying synchronized at near-zero latency. Cresta cites encryption, dedicated databases, access controls and PII redaction for protection. Its Trust Center lists CCPA, CPRA, GDPR, HIPAA, ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 42001:2023, PCI DSS, SOC 2, TISAX and SOC 3. Pricing is custom and there is no free plan.

Spec sheet

What it does
Cresta is an enterprise customer-experience AI platform unifying autonomous AI agents, real-time human-agent assistance, workflow automation and conversation intelligence.Read 21 Oct 2026 · cresta.com
Product
Cresta combines AI Agents, real-time Agent Assist, Conversation Intelligence, and Agent Operations Center on one customer experience AI platform.Read 7 Oct 2026 · cresta.com
Integrations
Cresta lists integrations including Five9, Salesforce, Amazon Connect, NICE, Genesys, Avaya, Twilio, Zendesk, ServiceNow, SharePoint, Databricks, AWS and Google Drive.Read 21 Oct 2026 · cresta.com
Security
The integrations page says Cresta uses encryption, dedicated databases, access controls, and PII redaction to protect data.Read 7 Oct 2026 · cresta.com
Compliance
Cresta’s Trust Center lists CCPA, CPRA, GDPR, HIPAA, ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 42001:2023, PCI DSS, SOC 2, TISAX, and SOC 3.Read 7 Oct 2026 · trust.cresta.com
Support
Cresta directs customers with security program questions to their enterprise sales representative or [email protected].Read 7 Oct 2026 · trust.cresta.com
Headquarters
Palo Alto, California, USARead 28 Sep 2026 · cresta.com
Founded
2017Read 28 Sep 2026 · cresta.com
Agent Assist
Agent Assist provides real-time guidance, knowledge, and automation across voice, chat, and email.Read 7 Oct 2026 · cresta.com
Agent Operations Center
Agent Operations Center provides centralized assignment, performance, escalation and improvement management for human and AI agents.Read 21 Oct 2026 · cresta.com
Agentic Assist
Agentic Assist listens to live conversations and on-screen context, then provides behavioral guidance, source-backed knowledge, workflows, reply suggestions and summaries.Read 21 Oct 2026 · cresta.com
AI Agent
Cresta AI Agent handles omnichannel customer conversations across voice and digital channels with guardrails, testing and handoff support.Read 21 Oct 2026 · cresta.com
AI Agents
Its AI Agents automate customer conversations across voice and digital channels.Read 7 Oct 2026 · cresta.com
AI Analyst
AI Analyst lets nontechnical users ask natural-language questions about conversation data and receive insights, charts and follow-up actions.Read 21 Oct 2026 · cresta.com
AI governance
Cresta says it is among the first companies certified to ISO/IEC 42001 for AI management and that sensitive signals are not used for training.Read 21 Oct 2026 · cresta.com
API and SDK
Cresta publishes SDKs and APIs for integrating conversation services and describes its SDK as customizable, framework-agnostic and extensible.Read 21 Oct 2026 · developers.cresta.com
Coach
Cresta Coach combines manager coaching with AI insights derived from real conversation data.Read 21 Oct 2026 · cresta.com
Company founding
Cresta was founded in 2017 from Stanford's AI Lab by Sebastian Thrun, Zayd Enam and Tim Shi.Read 21 Oct 2026 · cresta.com
Company funding and size
Cresta reports more than $280 million raised and 500-plus employees.Read 21 Oct 2026 · cresta.com
Company history
Cresta says it was founded at Stanford’s AI Lab in 2017 and emerged from stealth in 2020.Read 7 Oct 2026 · cresta.com
Company legal name
The legal entity is Cresta Intelligence Inc., registered in Delaware, with an office at 100 South Murphy Ave., Suite 300, Sunnyvale, California.Read 21 Oct 2026 · cresta.com
Conversation analysis
Conversation Intelligence analyzes customer conversations to identify trends, behaviors, risk signals, and revenue opportunities.Read 7 Oct 2026 · cresta.com
Conversation Intelligence
Conversation Intelligence analyzes all customer conversations for trends, behaviors, risks and revenue opportunities rather than only sampled interactions.Read 21 Oct 2026 · cresta.com
Deputy Agent
Deputy Agent runs long-lived workflows such as refunds, payment adjustments, complaint intake and case processing across systems and time.Read 21 Oct 2026 · cresta.com
Documentation depth
The public Client SDK Developer Guide is a 144-page PDF covering client creation, endpoints, authentication and persistence configuration.Read 21 Oct 2026 · 8998024.fs1.hubspotusercontent-na1.net
Independent company data
Crustdata lists Cresta as founded in 2017, headquartered in Sunnyvale, with $276 million raised and 788 employees.Read 21 Oct 2026 · research.crustdata.com
Integration data
Cresta says its integrations support bidirectional data exchange that stays in sync at near-zero latency.Read 7 Oct 2026 · cresta.com
Knowledge Agent
Knowledge Agent proactively supplies cited answers by combining live audio with browser context such as account status, order history and loyalty tier.Read 21 Oct 2026 · cresta.com
Limit: implementation effort
Reviewers describe multi-week implementation and a need for dedicated internal tuning before the AI performs well for a specific business.Read 21 Oct 2026 · callers.ai
Limit: knowledge accuracy
Independent reviewers report that Knowledge Assist can misunderstand caller intent and surface answers that do not fit the conversation.Read 21 Oct 2026 · eesel.ai
Limit: pricing transparency
Independent reviews criticize the lack of public pricing, sales-gated evaluation and enterprise-level minimum commitments.Read 21 Oct 2026 · prospeo.io
Limit: transcription
Independent reviews report weaker transcription accuracy for bilingual speakers and callers with strong accents.Read 21 Oct 2026 · callers.ai
Notable news
Cresta announced its Knowledge Agent launch in 2026, adding proactive browser-based assistance for contact-center workers.Read 21 Oct 2026 · cresta.com
Opera
Opera is Cresta's no-code orchestration layer for building, configuring, testing and governing AI behavior without engineering resources.Read 21 Oct 2026 · cresta.com
Orchestration
Cresta Opera is a no-code AI orchestration engine for building, configuring, testing, and governing AI behavior.Read 7 Oct 2026 · cresta.com
Praise: customization
AWS Marketplace reviewers praise Cresta's thoughtful customization for complex workflows and its customer-focused implementation approach.Read 21 Oct 2026 · aws.amazon.com
Praise: real-time coaching
Independent reviews repeatedly praise live coaching and guidance for helping supervisors spend less time monitoring calls and improving mid-tier agent performance.Read 21 Oct 2026 · eesel.ai
Proprietary licensing
Cresta's terms describe its site software, source code and content as proprietary and restrict copying, reverse engineering and commercial reuse.Read 21 Oct 2026 · cresta.com
Quality Management
Quality Management scores every interaction against custom rubrics using AI-driven quality assurance.Read 21 Oct 2026 · cresta.com
Rating on G2
4.3 out of 5 from 46 reviewsRead 21 Oct 2026 · eesel.ai
Rating on GetApp
5.0 out of 5 from 2 reviewsRead 21 Oct 2026 · getapp.com
Rating on TrustRadius
5.3 out of 10 from 6 reviewsRead 21 Oct 2026 · trustradius.com
SDK authentication
The client SDK supports popup authentication, SAML identity providers and bearer-token API calls, with storage options including localStorage, sessionStorage, IndexedDB and Chrome extension storage.Read 21 Oct 2026 · 8998024.fs1.hubspotusercontent-na1.net
Security controls
Cresta says it uses secure development lifecycle practices, dependency scanning, code reviews, mandatory secure-coding training, penetration testing and CVSS-based remediation.Read 21 Oct 2026 · cresta.com
Security documents
The Trust Center offers security documentation access and lists public and private documents, including PCI DSS and SOC 2 materials.Read 7 Oct 2026 · trust.cresta.com
Security monitoring
Cresta states that it enforces strict access controls, continuous monitoring and vulnerability-disclosure triage within 24 hours.Read 21 Oct 2026 · cresta.com
Who it serves
Cresta describes its intended customers as large enterprise customer experience operations, including organizations in telecommunications, financial services, insurance, healthcare, travel and hospitality, retail, home services, and automotive.Read 7 Oct 2026 · cresta.com

Plans and prices

Agent Assist for Chat $150,000 a year 12-month contract; up to 125,000 chats $1.20 per additional chat · non-cancellable and non-refundable Read 21 Oct 2026 · aws.amazon.com
Agent Assist for Voice $150,000 a year 12-month contract; up to 100,000 calls $1.50 per additional call · non-cancellable and non-refundable Read 21 Oct 2026 · aws.amazon.com
Custom enterprise pricing Priced on request Pricing depends on products, agent count, conversation volume, workflows, channels and languages No public self-serve tier Read 21 Oct 2026 · cresta.com
Enterprise (custom) Priced on request Custom pricing based on products, agent count, conversation volume, channels, and language coverage. No public self-serve tier Read 7 Oct 2026 · cresta.com
TrustRadius listing Priced on request No plans listed No free version or trial Read 21 Oct 2026 · trustradius.com

Every Cresta plan and price →

Strong points and limits

Strong points

  • Automates conversations across voice and digital channels
  • Provides real-time guidance across voice, chat and email
  • Analyzes conversations for trends and risk signals
  • Includes no-code AI behavior orchestration
  • Lists many CRM and contact-center integrations

Limits

  • Paid platform with custom pricing
  • No public self-serve tier
  • Designed for large enterprise operations

Who it suits

Cresta describes its customers as large enterprise customer-experience operations in sectors including telecommunications, financial services, insurance, healthcare, travel, retail, home services and automotive. It suits organizations needing automated conversations alongside agent guidance and conversation analysis.

Verdict

Cresta brings automated interactions, agent assistance, conversation analysis and orchestration together with broad integrations. Its enterprise focus and custom pricing mean prospective customers need a tailored commercial discussion.

Where Specifiction places it

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