Customer Service

Best Customer Service QA Software in 2026

Customer service QA software lets teams evaluate support work through scoring, sampling, scorecards, coaching and analytics. This list is for teams choosing a tool for agent and interaction quality.

01 Agentforce Contact Center
It suits teams that need contact-center tools across web and mobile, alongside workforce management.

From $50/mo Free trial Web · iOS · Android · API
9.3 Visit Specs
02 MaestroQA
From $185/mo Free plan Web · Windows · macOS · API
9.1 Visit Specs
03 MaxContact Auto QA
It suits contact centre teams seeking automated quality monitoring, compliance checks, and coaching signals across calls, chats, and email.

From £80/mo Free trial Web · Windows · API · Browser extension
8.9 Visit Specs
04 Microsoft Dynamics 365 Sales
From $4/mo Free trial Web · iOS · Android · API
8.7 Visit Specs
05 Cresta
Cresta describes its customers as large enterprise customer-experience operations in sectors including telecommunications, financial services, insurance, healthcare, travel, retail, home services and automotive.

From $12,500/mo Web · API · Browser extension
8.6 Visit Specs
06 Scorebuddy Conversation Analytics
It suits contact-center CX and operations leaders who need interaction trends, sentiment measures, or topic analysis.

From $24/mo Free trial Web · API
8.4 Visit Specs
07 Voxjar
Voxjar suits teams that need structured call reviews and coaching, including organizations using voice interactions.

From $90/mo Free plan Web · API
8.3 Visit Specs
08 Call Optix
Call Optix suits sales teams, call centers, customer success teams, and small businesses that analyze voice conversations.

From $149/mo Free trial Web · API
8.2 Visit Specs
09 Five9 Interaction Analytics
From $119/mo Web · API
8.2 Visit Specs
10 AmplifAI Quality Assurance
It suits QA analysts, team leaders, BPO partners, and quality leaders overseeing customer interactions across channels.

Web · API · Self-hosted
7.9 Visit Specs
11 Daisee
From $99/mo Web
7.7 Visit Specs
12 OttoQA
OttoQA is intended for contact centers, including BPO, healthcare, financial services, retail and ecommerce, debt collection, sales and customer support.

From $1.01/mo Free trial Web
7.7 Visit Specs
13 QEval
QEval suits contact centers that want to score human and AI interactions on the same scorecard.

Web · API
7.6 Visit Specs
14 Surveypal
Free trial Web · API
7.6 Visit Specs
15 Sprinklr Service
Web · API
7.5 Visit Specs
16 SQM CX Quality
Free trial Web · API · Self-hosted
7.4 Visit Specs
17 Xdroid Customer Interaction Intelligence Platform
Xdroid suits contact centers seeking analysis across voice and digital channels, with live assistance or post-call review.

Web · API · Self-hosted
7.4 Visit Specs
18 Belter
From $19/mo Free plan Web
7.3 Visit Specs
19 CallFinder
Web
7.3 Visit Specs
20 Dixa
From €89/mo API
7.2 Visit Specs
21 Ender Turing Quality Management
From $39/mo Free plan Web
7.2 Visit Specs
22 IrisAgent AutoQA
From $500/mo Free plan Web
7.2 Visit Specs
23 Oryx QA
Oryx QA suits contact centers seeking automated call scoring, compliance monitoring, sentiment analysis, and agent coaching insights.

Free trial Web
7.2 Visit Specs
24 TouchPoint One Quality Management
From $29.23/mo Web · API
7.2 Visit Specs
25 Observe.AI Real-Time Agent Assist
API
7.0 Visit Specs

How this list is ordered. Specifiction scores each tool on how fully its maker documents it, whether its prices are published, where the research puts it, the platforms it runs on and whether it can be tried for free (how we rank). Makers can also buy a numbered place (how Specifiction is paid for).

Before choosing, compare free access, paid starting prices and trial terms. Check the platform you need, the interaction channels covered, and whether scoring and sampling can be automated.

Compare Agentforce Contact Center and MaestroQA Get a place on this list

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