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QEval

qeval.ai

WebAPI
Visit qeval.ai
Spec score 7.6 #13 of 63 in Customer Service QA Software

What it is

QEval is a contact-center performance management platform for scoring conversations and supporting agent assistance, compliance, coaching, and analytics. It evaluates human agents, AI agents, voice bots, chat copilots, and IVR flows. Supported inputs include voice, chat, email, SMS, social, tickets, CRM records, surveys, agent notes, and AI-agent transcripts. During calls, real-time agent assist can surface compliance prompts, de-escalation scripts, next-best actions, and knowledge-base articles. Other capabilities include speech analytics, screen-capture review, CSAT intelligence, business intelligence, gamification, and case-note analysis. QEval says its proprietary Mixture-of-Experts scoring has a contractual classification-accuracy commitment of 94% or higher and makes no third-party foundation-model calls in the scoring path. It lists more than 80 pre-built connectors and exchange options including REST API, webhooks, SFTP, Amazon S3, and Azure Blob Storage, with no per-connector fees. Pricing is quoted per deployment. QEval states a deployment window within 30 days and a 60-day exit clause without penalty. The platform is built by ETS Labs, the applied AI division of Etech Global Services.

Spec sheet

Purpose
QEval is a contact center performance management platform that scores human agents, AI agents, and hybrid interactions across voice, chat, email, and SMS.Read 3 Oct 2026 · qeval.ai
Product
QEval is a contact-center performance management platform that scores conversations and provides agent assist, compliance, coaching, and analytics.Read 2 Oct 2026 · qeval.ai
Audience
QEval describes itself as a platform for contact centers and says it scores both human and AI agents on the same scorecard.Read 3 Oct 2026 · qeval.ai
Deployment
The integrations page describes a 30-day deployment window and says custom connections are scoped during onboarding.Read 2 Oct 2026 · qeval.ai
Integrations
The platform lists more than 80 prebuilt connectors and says integrations are included without separate connector fees.Read 3 Oct 2026 · qeval.ai
Security
The security page lists SOC 2 Type II, ISO 27001:2022, ISO 42001, PCI DSS Level 1 for the redaction pipeline, and HIPAA support with a BAA available.Read 3 Oct 2026 · qeval.ai
Support
The contact page says customer support replies within four business hours and general or partnership inquiries within two business days.Read 3 Oct 2026 · qeval.ai
Headquarters
1903 Berry Drive, Nacogdoches, Texas 75964, United StatesRead 23 Sep 2026 · qeval.ai
Founded
2003Read 23 Sep 2026 · qeval.ai
Maker
QEval is built and operated by ETS Labs, the AI software division of Etech Global Services LLC.Read 3 Oct 2026 · qeval.ai
Architecture
QEval says its scoring uses a proprietary Mixture-of-Experts architecture with no third-party model calls in the scoring path.Read 3 Oct 2026 · qeval.ai
Capabilities
Capabilities include AI evaluation, real-time agent assist, coaching, compliance checks, speech analytics, screen capture review, CSAT intelligence, business intelligence, gamification, and case notes analysis.Read 3 Oct 2026 · qeval.ai
Company history
Etech Global Services was founded in 2003, and QEval launched as a standalone commercial platform in 2024.Read 3 Oct 2026 · qeval.ai
Contract terms
QEval states contractual commitments of 94% or higher classification accuracy, deployment within 30 days, and a 60-day exit clause without penalty.Read 3 Oct 2026 · qeval.ai
Conversation types
QEval says it can ingest voice, chat, email, SMS, social, tickets, CRM records, surveys, agent notes, and AI-agent transcripts.Read 2 Oct 2026 · qeval.ai
Data exchange
The listed exchange methods are REST API, webhooks, SFTP, Amazon S3, and Azure Blob Storage.Read 3 Oct 2026 · qeval.ai
Data protection
QEval says stored data is encrypted with AES-256, data in transit uses TLS 1.2+, and customer data is logically isolated.Read 2 Oct 2026 · qeval.ai
Encryption and residency
The security page states that stored data uses AES-256 encryption, data in transit uses TLS 1.2 or higher, and US data residency is available.Read 3 Oct 2026 · qeval.ai
Evaluation
The platform evaluates every interaction against a configurable scorecard and returns a score in under one second per evaluation.Read 3 Oct 2026 · qeval.ai
Evaluation architecture
QEval says it uses a proprietary Mixture-of-Experts architecture and reports a 94%+ accuracy SLA written into customer agreements.Read 2 Oct 2026 · qeval.ai
Integration fees
QEval says its connectors and exchange methods are included on every plan without per-connector fees.Read 2 Oct 2026 · qeval.ai
Language support
The integrations page says QEval can transcribe and translate in 35+ languages.Read 2 Oct 2026 · qeval.ai
Pricing
The ROI calculator says QEval's investment is sized to the customer’s plan and handled with the sales team; it does not show a price.Read 2 Oct 2026 · qeval.ai
Real-time assist
Real-time agent assist can surface compliance prompts, de-escalation scripts, next-best actions, and knowledge-base articles during calls.Read 2 Oct 2026 · qeval.ai
Redaction
QEval says PII and PHI are redacted at ingest through named entity recognition before model processing.Read 3 Oct 2026 · qeval.ai
Third-party models
QEval says its scoring model is built and operated by ETS Labs and makes no third-party foundation-model calls in the scoring path.Read 2 Oct 2026 · qeval.ai

Plans and prices

Quoted per deployment Priced on request Price quoted per deployment · integrations included with no connector fees Read 3 Oct 2026 · qeval.ai

Every QEval plan and price →

Strong points and limits

Strong points

  • Scores human agents, AI agents, bots, copilots, and IVR flows.
  • Real-time assist can surface prompts and next-best actions.
  • Lists more than 80 pre-built connectors.
  • No per-connector fees for listed integrations and exchange methods.
  • Contractual accuracy commitment is 94% or higher.

Limits

  • Pricing is quoted per deployment.
  • Custom connections are scoped during onboarding.
  • Deployment is described with a 30-day window.

Who it suits

QEval suits contact centers that want to score human and AI interactions on the same scorecard. It is also aimed at teams needing real-time agent guidance, compliance checks, and conversation analytics.

Verdict

QEval combines conversation scoring with real-time assistance and contact-center analytics across human and AI interactions. Buyers need to request deployment-specific pricing and scope any custom connections during onboarding.

Where Specifiction places it

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