MaestroQA vs QEval
MaestroQA
maestroqa.com
QEval
qeval.aiSide by side
| Figure | MaestroQA | QEval |
|---|---|---|
| Price from | $185/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| API | Yes | Yes |
| Plans published | 7 | 1 |
| Spec score · Customer Service QA Software | 9.1 (#2) | 7.6 (#13) |
| Data protection | The trust center says data is encrypted at rest, in transit, and during backup, with access limited to authorized personnel and configurable retention. | QEval says stored data is encrypted with AES-256, data in transit uses TLS 1.2+, and customer data is logically isolated. |
| Founded | LinkedIn and Crunchbase state that MaestroQA was founded in 2013. | 2003 |
| Headquarters | New York City, New York, United States | 1903 Berry Drive, Nacogdoches, Texas 75964, United States |
| Integrations | The current Rippit integrations page lists one-click integrations for Intercom and Zendesk. | The platform lists more than 80 prebuilt connectors and says integrations are included without separate connector fees. |
| Purpose | The platform ingests and models conversation data, enables AI analysis, and supports QA and coaching workflows. | QEval is a contact center performance management platform that scores human agents, AI agents, and hybrid interactions across voice, chat, email, and SMS. |
| Security | The trust center lists SOC 2 Type 2, ISO 27001, ISO 42001, PCI DSS 4.0 Level 1, HIPAA/HITECH attestation, GDPR, and CCPA. | The security page lists SOC 2 Type II, ISO 27001:2022, ISO 42001, PCI DSS Level 1 for the redaction pipeline, and HIPAA support with a BAA available. |
Plans
MaestroQA
- FreeFree
- FreeFree
- Starter$185 a month
- Starter$185 a month
- Growth$495 a month
- Growth$495 a month
- EnterprisePriced on request
In their own words
QEval
QEval is a contact-center performance management platform for scoring conversations and supporting agent assistance, compliance, coaching, and analytics. It evaluates human agents, AI agents, voice bots, chat copilots, and IVR flows. Supported inputs include voice, chat, email, SMS, social, tickets, CRM records, surveys, agent notes, and AI-agent transcripts. During calls, real-time agent assist can surface compliance prompts, de-escalation scripts, next-best actions, and knowledge-base articles. Other capabilities include speech analytics, screen-capture review, CSAT intelligence, business intelligence, gamification, and case-note analysis. QEval says its proprietary Mixture-of-Experts scoring has a contractual classification-accuracy commitment of 94% or higher and makes no third-party foundation-model calls in the scoring path. It lists more than 80 pre-built connectors and exchange options including REST API, webhooks, SFTP, Amazon S3, and Azure Blob Storage, with no per-connector fees. Pricing is quoted per deployment. QEval states a deployment window within 30 days and a 60-day exit clause without penalty. The platform is built by ETS Labs, the applied AI division of Etech Global Services.