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MaestroQA

maestroqa.com

From $185/mo Free plan WebWindowsmacOSAPIBrowser extension
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Spec score 9.1 #2 of 63 in Customer Service QA Software

Spec sheet

What it does
MaestroQA is a cloud conversation analytics and quality-assurance platform for calls, chats, emails, bots, surveys and other customer interactions.Read 15 Oct 2026 · g2.com
Purpose
The platform ingests and models conversation data, enables AI analysis, and supports QA and coaching workflows.Read 4 Oct 2026 · maestroqa.com
API
The public API uses JSON requests and requires an API token in the apitoken header.Read 15 Oct 2026 · help.maestroqa.com
Integrations
The current Rippit integrations page lists one-click integrations for Intercom and Zendesk.Read 4 Oct 2026 · rippit.com
Security
The trust center lists SOC 2 Type 2, ISO 27001, ISO 42001, PCI DSS 4.0 Level 1, HIPAA/HITECH attestation, GDPR, and CCPA.Read 4 Oct 2026 · trust.rippit.com
Headquarters
New York City, New York, United StatesRead 23 Sep 2026 · maestroqa.com
Founded
LinkedIn and Crunchbase state that MaestroQA was founded in 2013.Read 15 Oct 2026 · linkedin.com
Agent workflows
Users can create reusable Agent Apps from analyses and configure when or for whom they run.Read 4 Oct 2026 · rippit.com
AI coverage
Rippit says every plan analyzes 100% of conversations.Read 4 Oct 2026 · rippit.com
API documentation depth
The API collection lists eight articles covering raw-score export, GDPR deletion, the API, SCIM, group and user endpoints, and coaching data schema.Read 15 Oct 2026 · help.maestroqa.com
Auto QA
AutoQA evaluates 100% of tickets against customizable criteria using LLMs, phrase matching and process logic.Read 15 Oct 2026 · maestroqa.com
Calibration
Calibration workflows align human reviewers and automated scoring against the same rubric.Read 15 Oct 2026 · maestroqa.com
Coaching
AI-assisted coaching connects conversation insights with manager guidance, best-practice reinforcement and measurable development.Read 15 Oct 2026 · maestroqa.com
Companion-app requirements
The Screen Recorder companion app currently supports Windows and macOS and works with a Chrome screen-capture extension.Read 15 Oct 2026 · help.maestroqa.com
Company headquarters
LinkedIn lists headquarters at 33 W 17th Street, Fourth Floor, New York, New York 10011.Read 15 Oct 2026 · linkedin.com
Company size
LinkedIn lists MaestroQA as a privately held software-development company with 51–200 employees and 31 visible employee profiles.Read 15 Oct 2026 · linkedin.com
Data protection
The trust center says data is encrypted at rest, in transit, and during backup, with access limited to authorized personnel and configurable retention.Read 4 Oct 2026 · trust.rippit.com
Enterprise sign-in
The trust center says SSO integrations include Okta, OneLogin, JumpCloud, Duo, ADFS, Azure SAML, and Google SAML.Read 4 Oct 2026 · trust.rippit.com
Enterprise support
The Enterprise plan includes a dedicated AI Agent Specialist and customer support resources.Read 4 Oct 2026 · rippit.com
Features
The MaestroQA feature page lists Auto QA, performance dashboards, reporting, screen capture, coaching, transcriptions, scorecards, workflow automation, calibrations, and AskAI.Read 4 Oct 2026 · maestroqa.com
Free plan allowance
The Free plan allows 100 Agent Runs per month and includes $100 in AI Credits; the page does not state a trial duration.Read 4 Oct 2026 · rippit.com
Funding
Crunchbase lists four funding rounds, including a Series A led by Base10 Partners, but obscures the dollar amounts.Read 15 Oct 2026 · crunchbase.com
Integration coverage
Documented connectors include Salesforce, HubSpot, ServiceNow, Workday, Zendesk, Intercom, Aircall, Freshdesk, Front, Gladly, Gorgias, Jira, Kustomer, Gong, Genesys, Talkdesk, Twilio, Zoom, Amazon Connect and others.Read 15 Oct 2026 · help.maestroqa.com
Legal name
Crunchbase identifies the legal name as MaestroQA Inc. and lists Adtrib and MaestroIQ as alternate names.Read 15 Oct 2026 · crunchbase.com
Limit: AI cost
A G2 reviewer says AI features require an additional purchase that significantly increases cost.Read 15 Oct 2026 · g2.com
Limit: integration friction
Reviewers report that some integrations require extra setup steps and that integration capabilities have limitations.Read 15 Oct 2026 · g2.com
Limit: rebrand dissatisfaction
A G2 reviewer said the shift from MaestroQA to Rippit moved away from the QA focus and led their organization not to renew.Read 15 Oct 2026 · g2.com
Limit: setup complexity
G2 reviewers say the robust platform requires substantial upfront configuration and can feel heavy for teams wanting an immediately simple tool.Read 15 Oct 2026 · g2.com
Limit: unsolicited outreach
Two Trustpilot reviewers complained that MaestroQA obtained their work email and continued sending unsolicited invitations or emails after opt-out requests.Read 15 Oct 2026 · trustpilot.com
Praise: onboarding and support
Trustpilot reviewers repeatedly praise fast support, guided onboarding and help configuring the platform.Read 15 Oct 2026 · trustpilot.com
Praise: QA and coaching
G2 reviewers praise workflow automation, customizable scorecards, coaching workflows, AI auto-scoring and linking scores to agent metrics.Read 15 Oct 2026 · g2.com
Praise: usability
G2 and Trustpilot reviewers describe the interface and dashboards as intuitive, customizable and learnable within about two weeks.Read 15 Oct 2026 · trustpilot.com
Privacy limitation
The privacy notice says no online service can guarantee prevention of unauthorized access, hacking, data loss or breaches.Read 15 Oct 2026 · maestroqa.com
Rating on Capterra
5.0 out of 5 from 3 reviewsRead 15 Oct 2026 · capterra.com
Rating on G2
4.8 out of 5 from 325 reviewsRead 15 Oct 2026 · g2.com
Rating on GetApp
5.0 out of 5 from 3 reviewsRead 15 Oct 2026 · getapp.com
Rating on Software Advice
5.0 out of 5 from 3 reviewsRead 15 Oct 2026 · softwareadvice.com
Rating on Trustpilot
4.3 out of 5 from 24 reviewsRead 15 Oct 2026 · trustpilot.com
Rebrand
MaestroQA is now Rippit, and its product was rebuilt as an AI-first platform for building agents on conversation data.Read 4 Oct 2026 · rippit.com
Rebrand news
An official October 2, 2026 guide states that MaestroQA is now Rippit and that the same platform continues under the new name.Read 15 Oct 2026 · maestroqa.com
Reporting
Report Builder creates line, bar and donut charts, tables, dashboards and drill-down views with shared filters.Read 15 Oct 2026 · maestroqa.com
Root-cause analysis
The platform combines automated metrics, human judgment and conversation data to identify systemic causes behind quality problems.Read 15 Oct 2026 · maestroqa.com
SCIM
SCIM endpoints are documented for managing users, groups and user-group membership.Read 15 Oct 2026 · help.maestroqa.com
Scorecards
Scorecard Builder lets teams create customizable evaluation criteria for measuring interaction quality.Read 15 Oct 2026 · maestroqa.com
Screen capture
Screen Capture records workflows across systems to audit tool usage, navigation, workarounds and process compliance.Read 15 Oct 2026 · maestroqa.com
Security compliance
The Snowflake integration page states SOC 2 Type II, ISO 27001, HIPAA and PCI v4 compliance, plus PII redaction, field masking, private networking and role-based access control.Read 15 Oct 2026 · maestroqa.com
Self-hosting
The product is described as cloud-based and deployed without on-premises installation.Read 15 Oct 2026 · softwareadvice.com
Snowflake integration
Snowflake integration ingests curated metrics without SQL, supports Secure Share or direct connection, and exports QA data hourly to BI tools such as Looker and Tableau.Read 15 Oct 2026 · maestroqa.com
Supported surfaces
The trust center says the product includes a web application, a screen-capture Chrome extension, and a desktop application.Read 4 Oct 2026 · trust.rippit.com
Sync timing
Helpdesk tickets and integrations generally sync within a few hours, with high-volume ticket sync taking roughly one to three hours; data-warehouse sync is hourly.Read 15 Oct 2026 · help.maestroqa.com
Transcription
Transcriptions support omnichannel quality assurance across recorded customer interactions.Read 15 Oct 2026 · maestroqa.com
Workflow automation
Workflow automations assign and evaluate agent performance using configurable rules.Read 15 Oct 2026 · maestroqa.com

Plans and prices

Free Free 100 Agent Runs/month · Unlimited Q&A · Intercom, Decagon, Gong, Granola integrations · At-cost AI credits · $100 AI credits included Read 15 Oct 2026 · maestroqa.com
Free Free 100 Agent Runs /month · Unlimited Q&A · Includes $100 in AI Credits Read 4 Oct 2026 · rippit.com
Starter $185 a month /month 300 Agent Runs/month · Unlimited Q&A · Intercom, Decagon, Gong, Granola integrations · At-cost AI credits Read 15 Oct 2026 · maestroqa.com
Starter $185 a month /month 300 Agent Runs /month · Unlimited Q&A · At-cost AI Credits Read 4 Oct 2026 · rippit.com
Growth $495 a month /month 1,000 Agent Runs /month · Unlimited Q&A · At-cost AI Credits Read 4 Oct 2026 · rippit.com
Growth $495 a month /month 1,000 Agent Runs/month · Unlimited Q&A · Intercom, Decagon, Gong, Granola integrations · At-cost AI credits Read 15 Oct 2026 · maestroqa.com
Enterprise Priced on request 1,000+ Agent Runs/month · Everything in Growth · Dedicated AI Agent Specialist · Customer Support Resources · Advanced Integration · SSO Sign In · At-cost AI credits Read 15 Oct 2026 · maestroqa.com

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