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Customer Service

Best Contact Center Analytics Software in 2026

Amazon Connect leads this list of 30 (9.2/10). MaestroQA is next (9.1/10, free plan), and Convin is the next highest-placed option with a free plan (8.9/10). For teams reviewing service conversations and contact center performance, analytics tools can bring speech, quality and operational measures into view. Compared on speech analytics, sentiment analysis, real-time monitoring and quality scorecards, the entries can be assessed by how they support conversation review and oversight.

  1. 01 Amazon Connect

    It suits enterprises managing customer interactions across channels, including those that need a mix of automated resolution and human-agent support.

    Free trial Web · iOS · Android · API
    9.2 Visit Specs
  2. 02 MaestroQA
    From $185/mo Free plan Web · Windows · macOS · API
    9.1 Visit Specs
  3. 03 Convin

    Convin suits contact center teams that need conversation recording and analysis across several channels or languages.

    Free plan Web · iOS · Android · API
    8.9 Visit Specs
  4. 04 Scorebuddy Conversation Analytics

    It suits contact-center CX and operations leaders who need interaction trends, sentiment measures, or topic analysis.

    From $24/mo Free trial Web · API
    8.3 Visit Specs
  5. 05 Five9 Interaction Analytics
    From $119/mo Web · API
    8.2 Visit Specs
  6. 06 Enthu.AI

    It suits contact centers that want automated conversation scoring, summaries, and coaching workflows.

    From $59/mo Free trial Web
    8.1 Visit Specs
  7. 07 Daisee
    From $99/mo Web
    7.7 Visit Specs
  8. 08 Level AI Contact Center Analytics

    It suits contact center leaders, operations and product teams, and compliance stakeholders who need reporting across conversations and performance data.

    Web · API
    7.7 Visit Specs
  9. 09 CallMiner Eureka

    Eureka is presented for organizations in sectors including technology, retail, manufacturing, financial services, healthcare, and travel and hospitality.

    Web · API
    7.6 Visit Specs
  10. 10 Analyza

    Analyza suits customer-service organizations measuring quality and performance across many interaction channels and languages.

    Web · API
    7.5 Visit Specs
  11. 11 ASAPP Interaction Intelligence

    It suits enterprise customer experience teams and large contact centers managing multiple channels, systems, and governed AI workflows.

    7.5 Visit Specs
  12. 12 Hear

    Hear is aimed at contact-center teams in customer experience, compliance, operations, and sales and marketing.

    Web · API
    7.4 Visit Specs
  13. 13 Sprinklr Service
    Web · API
    7.4 Visit Specs
  14. 14 Xdroid Customer Interaction Intelligence Platform

    Xdroid suits contact centers seeking analysis across voice and digital channels, with live assistance or post-call review.

    Web · API · Self-hosted
    7.4 Visit Specs
  15. 15 Medallia

    Medallia suits enterprises managing customer or employee experience, contact center, or market research programs.

    Web · iOS · Android · API
    7.3 Visit Specs
  16. 16 QEval

    QEval is aimed at contact-center CXOs, operations leaders, QA teams, supervisors, and risk, legal, and audit teams.

    Web
    7.2 Visit Specs
  17. 17 Joulica Contact Center Analytics
    Web · API
    7.1 Visit Specs
  18. 18 Observe.AI Conversation Intelligence
    Web
    7.0 Visit Specs
  19. 19 Oryx QA

    Oryx QA suits contact centers seeking automated call scoring, compliance monitoring, sentiment analysis, and agent coaching insights.

    Free trial Web
    7.0 Visit Specs
  20. 20 Verint Interaction Analytics
    7.0 Visit Specs
  21. 21 Genesys Cloud Quality Management
    From $75/mo Web
    6.7 Visit Specs
  22. 22 Omind AIQMS
    6.7 Visit Specs
  23. 23 NICE CXone
    From $0.25/mo Web
    6.5 Visit Specs
  24. 24 EvaluAgent
    Web
    6.3 Visit Specs
  25. 25 NiCE Quality Management
    From $110/mo Web
    6.3 Visit Specs
How this list is ordered. Specifiction scores each tool on how fully its maker documents it, whether its prices are published, where the research puts it, the platforms it runs on and whether it can be tried for free (how we rank). Makers can also buy a numbered place (how Specifiction is paid for).

Service-level reporting and data retention add further operational criteria; free-plan availability and paid-from pricing help put the listed capabilities in cost context. Convin, Amazon Connect and SESTEK Text-to-Speech are among the options to consider, alongside MaestroQA and QEval. Weigh whether live monitoring, scored quality reviews or service-level reports are most relevant, then consider how retention and pricing factor into your requirements.

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