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SPECIFICTION
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Sprinklr Service

sprinklr.com

WebAPI
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Spec score 7.5 #15 of 63 in Customer Service QA Software

Spec sheet

Purpose
Sprinklr Service is an AI-native contact center platform that unifies customer service across more than 30 voice, social, and digital channels.Read 12 Oct 2026 · sprinklr.com
Product
Sprinklr Service is an AI-native contact center solution for customer experiences across voice, social and digital channels.Read 12 Oct 2026 · sprinklr.com
Free plan
NoRead 22 Sep 2026 · sprinklr.com
Integrations
Sprinklr names Salesforce, Zendesk, Freshdesk, Dynamics 365, Jira, Magento, Stripe, Twilio, Ozonetel, CloudTalk, Slack and ServiceNow as integrations.Read 12 Oct 2026 · sprinklr.com
Compliance
Sprinklr says it maintains SOC 1 Type II, SOC 2 Type II, PCI DSS and ISO 27001 certifications, as well as FedRAMP authorization.Read 12 Oct 2026 · sprinklr.com
Support
Sprinklr directs customers with suspected security issues to contact their account team or submit a support ticket by email.Read 12 Oct 2026 · trust.sprinklr.com
Headquarters
New York, New York, USARead 23 Sep 2026 · sprinklr.com
Founded
2009Read 23 Sep 2026 · sprinklr.com
Agent assistance
Agent Copilot can summarize case history and customer context and assist with post-call tasks.Read 12 Oct 2026 · sprinklr.com
AI assistance
Its Agent Copilot can suggest responses, find relevant articles, summarize conversations, and complete post-call procedures.Read 12 Oct 2026 · sprinklr.com
Channels
The product page describes support across 30+ voice, social, and digital channels, including inbound contact center, social service, and live chat.Read 12 Oct 2026 · sprinklr.com
Custom integrations
Sprinklr says customers can build custom integrations and apps and use its API layer.Read 12 Oct 2026 · sprinklr.com
Intended customers
Sprinklr describes Service as a cloud-native CCaaS product for enterprise customer service operations.Read 12 Oct 2026 · sprinklr.com
Pricing and trial
Sprinklr's brand factsheet says Sprinklr Service does not offer a free trial; the product page invites visitors to request a demo.Read 12 Oct 2026 · sprinklr.com
Routing
AI-powered routing can assign cases based on factors including past interactions, performance, CSAT, skills and agent availability.Read 12 Oct 2026 · sprinklr.com
Routing and quality
The platform routes interactions to suitable agents and uses AI to score interactions and support real-time coaching.Read 12 Oct 2026 · sprinklr.com
Security certifications
Sprinklr says it maintains SOC 1 Type II, SOC 2 Type II, PCI-DSS, and ISO 27001 certifications and FedRAMP authorization.Read 12 Oct 2026 · sprinklr.com
Security controls
Listed product security features include role-based permissions, access controls, single sign-on, two-factor authentication, and IP-restricted access.Read 12 Oct 2026 · sprinklr.com
Self-service
Sprinklr describes conversational AI bots that provide always-on sales and support across digital channels.Read 12 Oct 2026 · sprinklr.com
Shared inbox
YesRead 22 Sep 2026 · sprinklr.com
Support and evaluation
Sprinklr says it does not offer a free trial and directs prospective customers to request a demo and walkthrough.Read 12 Oct 2026 · sprinklr.com
Unified service
The platform brings customer journeys, agent context and service tools together to support conversations across channels.Read 12 Oct 2026 · sprinklr.com
Voice and digital
Features include inbound and outbound contact center capabilities, social customer service, live chat and VoiceConnect.Read 12 Oct 2026 · sprinklr.com

Plans and prices

Custom enterprise quote Priced on request Subscription pricing is customized to product modules, user licenses, channel and message volume, and contract term. Quote-based enterprise deployments · no self-serve pricing tier Read 12 Oct 2026 · sprinklr.com

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