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Customer Service

Best Social Customer Service Software in 2026

Social customer service software helps teams handle support conversations that arrive through social channels. Compared on comment management, social accounts, and a unified social inbox, these tools can be assessed for how they organize incoming messages.

  1. 01 Deskero

    Deskero suits support teams needing shared inbox, portal, automation, SLA, and API features.

    From $12/mo Free plan Web · Windows · iOS · Android
    9.3 Visit Specs
  2. 02 eksis

    eksis suits creators, small businesses, and agencies managing several social accounts from a shared web workspace.

    From $4/mo Free plan Web · API
    9.0 Visit Specs
  3. 03 Mixdesk

    Mixdesk is aimed at sales, support, and ecommerce teams serving customers across channels and languages.

    From $49/mo Free plan Web · iOS · Android · API
    9.0 Visit Specs
  4. 04 Soclo

    Soclo is aimed at small and medium businesses, including shops, trades, salons, hospitality businesses, agencies and professional services.

    From £7.99/mo Free plan Web · macOS · iOS · Android
    8.8 Visit Specs
  5. 05 Emplifi
    From $1,249/mo Web · iOS · Android · API
    8.6 Visit Specs
  6. 06 Juphy
    From $19/mo Free trial Web
    8.6 Visit Specs
  7. 07 ViralDashboard
    From $19/mo Free plan Web · iOS · Android · API
    8.5 Visit Specs
  8. 08 Chattrik Omni Channel

    It suits teams that handle messages from social channels and website chat, especially those that need assignment, routing and internal notes.

    From $14.99/mo Free trial Web · iOS · Android
    8.3 Visit Specs
  9. 09 DelightChat

    DelightChat is aimed at small and medium-sized D2C and ecommerce brands operating lean teams.

    From $29/mo Free trial Web · iOS · Android
    8.2 Visit Specs
  10. 10 Sendiee Teambox

    Teambox suits support and sales teams handling conversations across supported messaging channels.

    From $1.83/mo Free plan Web · Windows · macOS · iOS
    8.2 Visit Specs
  11. 11 Respond.io

    Respond.io is intended for mid-market B2C businesses with high-volume customer conversations.

    From $79/mo Free trial Web · iOS · Android · API
    8.1 Visit Specs
  12. 12 SleekFlow

    SleekFlow suits businesses managing sales or support conversations across multiple channels.

    From $49/mo Free trial Web · iOS · Android · API
    7.9 Visit Specs
  13. 13 Trengo

    Trengo suits teams handling customer conversations across several channels that want shared inbox collaboration, routing and automation.

    From €299/mo Free trial Web · Windows · macOS · iOS
    7.9 Visit Specs
  14. 14 AmmarAI Smart Inbox

    It suits e-commerce stores, small support teams, sales-led businesses, and agencies that handle customer conversations across several channels.

    From $9.99/mo Web
    7.7 Visit Specs
  15. 15 Upcellia

    Upcellia suits SMBs in Spain and Latin America that want shared customer messaging alongside lead capture, CRM, and sales workflows.

    From $19/mo Free plan Web · iOS · Android
    7.7 Visit Specs
  16. 16 Medal Social Inbox
    From $129/mo Web · iOS · Android
    7.6 Visit Specs
  17. 17 Sprinklr Service
    Web · API
    7.5 Visit Specs
  18. 18 BrandBastion Agent+
    Web
    7.4 Visit Specs
  19. 19 Pancake

    It suits businesses handling customer conversations and orders across the listed messaging and commerce channels.

    Free trial Web · iOS · Android · API
    7.4 Visit Specs
  20. 20 NapoleonCat
    From $89/mo Web · iOS · Android
    7.2 Visit Specs
  21. 21 Meridian
    Web
    7.1 Visit Specs
  22. 22 Sociality.io
    From $99/mo Web · iOS · Android
    7.1 Visit Specs
  23. 23 Superplural Omni

    It suits support teams handling several messaging, social, email, and chat channels.

    Web · iOS · Android · API
    7.1 Visit Specs
  24. 24 Verint Social
    Web
    7.1 Visit Specs
  25. 25 Quiq RCS

    It suits big brands and enterprise customer journeys in retail, hospitality, banking, insurance, healthcare, and airlines.

    Web · API
    7.0 Visit Specs
How this list is ordered. Specifiction scores each tool on how fully its maker documents it, whether its prices are published, where the research puts it, the platforms it runs on and whether it can be tried for free (how we rank). Makers can also buy a numbered place (how Specifiction is paid for).

Team assignment and reply automation add workflow considerations; mobile app availability may matter when staff need to respond on the move. Check free plans and paid-from pricing alongside those capabilities. Use the listed features and plan details to compare options against the way your team manages social support.

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