Best Social Customer Service Software in 2026
Updated
Social customer service software helps teams handle support conversations that arrive through social channels. Compared on comment management, social accounts, and a unified social inbox, these tools can be assessed for how they organize incoming messages. Team assignment and reply automation add workflow considerations; mobile app availability may matter when staff need to respond on the move. Check free plans and paid-from pricing alongside those capabilities. Use the listed features and plan details to compare options against the way your team manages social support.
34ranked
8free plans on this page
$1.83/molowest paid tier
10 Oct 2026last checked
Input list Social Customer Service Software 25 channels on this page · 98 of 200 spec lines stated by the makers
Ch Tool Free planPaid fromSocial accountsUnified social inboxComment managementReply automationTeam assignmentMobile app Spec sheet Score
01 Sendiee Teambox Free planYesPaid fromSocial accounts2Unified social inboxYesComment managementYesReply automationYesTeam assignmentYesMobile appYes 7/8spec lines stated 8.1
02 Soclo Free planYesPaid fromSocial accountsUnified social inboxYesComment managementYesReply automationYesTeam assignmentMobile appYes 5/8spec lines stated 7.8
03 Mixdesk Free planYesPaid fromSocial accounts10Unified social inboxYesComment managementYesReply automationYesTeam assignmentYesMobile appYes 7/8spec lines stated 7.7
04 Trengo Free planNoPaid fromSocial accountsUnified social inboxComment managementReply automationTeam assignmentMobile app 1/8spec lines stated 7.5
05 ViralDashboard Free planYesPaid fromSocial accountsUnified social inboxComment managementReply automationTeam assignmentMobile app 1/8spec lines stated 7.4
06 Desku AI Chatbot Builder Free planYesPaid fromSocial accountsUnified social inboxYesComment managementYesReply automationYesTeam assignmentYesMobile appYes 6/8spec lines stated 7.2
07 Upcellia Free planYesPaid fromSocial accounts2Unified social inboxYesComment managementYesReply automationYesTeam assignmentYesMobile appYes 7/8spec lines stated 7.2
08 Chattrik Omni Channel Free planNoPaid from9.99/user/moSocial accounts2Unified social inboxYesComment managementReply automationTeam assignmentYesMobile appYes 6/8spec lines stated 7.0
09 Pancake Free planNoPaid fromSocial accounts1Unified social inboxYesComment managementYesReply automationYesTeam assignmentYesMobile appYes 7/8spec lines stated 7.0
10 Respond.io Free planNoPaid fromSocial accountsUnified social inboxComment managementReply automationTeam assignmentMobile app 1/8spec lines stated 7.0
11 SleekFlow Free planNoPaid fromSocial accountsUnified social inboxComment managementReply automationTeam assignmentMobile app 1/8spec lines stated 7.0
12 AmmarAI Smart Inbox Free planYesPaid fromSocial accountsUnified social inboxYesComment managementYesReply automationYesTeam assignmentYesMobile appNo 6/8spec lines stated 6.9
13 DelightChat Free planNoPaid fromSocial accountsUnified social inboxComment managementReply automationTeam assignmentMobile app 1/8spec lines stated 6.9
14 eksis Free planYesPaid fromSocial accounts20Unified social inboxYesComment managementYesReply automationYesTeam assignmentMobile app 5/8spec lines stated 6.8
15 Superplural Omni Free planPaid fromSocial accountsUnified social inboxYesComment managementReply automationYesTeam assignmentYesMobile appYes 4/8spec lines stated 6.8
16 Medal Social Inbox Free planNoPaid fromSocial accounts13Unified social inboxYesComment managementYesReply automationYesTeam assignmentYesMobile appYes 7/8spec lines stated 6.7
17 Deskero Free planYesPaid fromSocial accountsUnified social inboxComment managementReply automationTeam assignmentMobile app 1/8spec lines stated 6.6
18 Brandwatch Listen Free planPaid fromSocial accountsUnified social inboxYesComment managementYesReply automationYesTeam assignmentYesMobile appYes 5/8spec lines stated 6.5
19 Emplifi Free planNoPaid fromSocial accountsUnified social inboxComment managementReply automationTeam assignmentMobile app 1/8spec lines stated 6.5
20 Juphy Free planNoPaid fromSocial accountsUnified social inboxComment managementReply automationTeam assignmentMobile app 1/8spec lines stated 6.5
21 NapoleonCat Free planNoPaid fromSocial accounts5Unified social inboxComment managementReply automationTeam assignmentMobile app 2/8spec lines stated 6.5
22 Sociality.io Free planNoPaid fromSocial accounts10Unified social inboxComment managementReply automationTeam assignmentMobile app 2/8spec lines stated 6.5
23 Meridian Free planPaid fromSocial accountsUnified social inboxYesComment managementYesReply automationYesTeam assignmentYesMobile appNo 5/8spec lines stated 6.4
24 Suppogate Free planPaid fromSocial accountsUnified social inboxYesComment managementYesReply automationYesTeam assignmentYesMobile app 4/8spec lines stated 6.4
25 Omni Chat Stack Free planYesPaid fromSocial accounts3Unified social inboxYesComment managementReply automationYesTeam assignmentYesMobile app 5/8spec lines stated 6.3
Compare all 25 in a table
| # | Tool | Score | Free plan | From | Free plan | Paid from | Social accounts | Unified social inbox |
|---|---|---|---|---|---|---|---|---|
| 1 | Sendiee Teambox | 8.1 | Free plan | $1.83/mo | Yes | 2 | Yes | |
| 2 | Soclo | 7.8 | Free plan | $7.99/mo | Yes | Yes | ||
| 3 | Mixdesk | 7.7 | Free plan | $49/mo | Yes | 10 | Yes | |
| 4 | Trengo | 7.5 | No | €299/mo | No | |||
| 5 | ViralDashboard | 7.4 | $19/mo | Yes | ||||
| 6 | Desku AI Chatbot Builder | 7.2 | Free plan | $39/mo | Yes | Yes | ||
| 7 | Upcellia | 7.2 | Free plan | $19/mo | Yes | 2 | Yes | |
| 8 | Chattrik Omni Channel | 7.0 | No | $14.99/mo | No | 9.99 /user/mo | 2 | Yes |
| 9 | Pancake | 7.0 | No | 1 | Yes | |||
| 10 | Respond.io | 7.0 | No | $79/mo | No | |||
| 11 | SleekFlow | 7.0 | No | $49/mo | No | |||
| 12 | AmmarAI Smart Inbox | 6.9 | Free plan | $9.99/mo | Yes | Yes | ||
| 13 | DelightChat | 6.9 | No | $29/mo | No | |||
| 14 | eksis | 6.8 | Free plan | $4/mo | Yes | 20 | Yes | |
| 15 | Superplural Omni | 6.8 | Yes | |||||
| 16 | Medal Social Inbox | 6.7 | No | $129/mo | No | 13 | Yes | |
| 17 | Deskero | 6.6 | Free plan | $9/mo | Yes | |||
| 18 | Brandwatch Listen | 6.5 | Yes | |||||
| 19 | Emplifi | 6.5 | No | $1,249/mo | No | |||
| 20 | Juphy | 6.5 | No | $19/mo | No | |||
| 21 | NapoleonCat | 6.5 | No | $89/mo | No | 5 | ||
| 22 | Sociality.io | 6.5 | No | $99/mo | No | 10 | ||
| 23 | Meridian | 6.4 | Yes | |||||
| 24 | Suppogate | 6.4 | Yes | |||||
| 25 | Omni Chat Stack | 6.3 | Yes | 3 | Yes |
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Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.
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