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SPECIFICTION
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BrandBastion Agent+

brandbastion.com

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Spec score 7.4 #18 of 34 in Social Customer Service Software

Spec sheet

Purpose
Agent+ helps in-house teams manage social replies, moderation, reporting, and outbound engagement.Read 8 Oct 2026 · brandbastion.com
Security
BrandBastion supports account two-factor authentication using an authenticator app, and says it is required at each login once enabled.Read 8 Oct 2026 · help.brandbastion.com
Headquarters
Fully remote global company incorporated in the United States and FinlandRead 23 Sep 2026 · brandbastion.com
Company
BrandBastion describes itself as a remote global company incorporated in the US as BrandBastion Inc and Finland as BrandBastion Ltd.Read 8 Oct 2026 · brandbastion.com
Commerce integration
The Shopify integration can ground replies in customer and order history, fulfillment details, and product availability.Read 8 Oct 2026 · brandbastion.com
Context-aware replies
It considers the post, message type, user, topic, brand rules, and approved knowledge when preparing replies.Read 8 Oct 2026 · brandbastion.com
Help desk integrations
BrandBastion lists Zendesk and Salesforce integrations for escalating conversations and syncing updates.Read 8 Oct 2026 · brandbastion.com
Knowledge sources
Approved reply sources can include a website, product pages, help center, buyer information, Shopify, TikTok Shop, and manual guidance.Read 8 Oct 2026 · brandbastion.com
Listening and outreach
It can surface mentions, keywords, hashtags, creators, and trending content to support outbound engagement.Read 8 Oct 2026 · brandbastion.com
Moderation and alerts
Agent+ provides automated moderation and alerts for risks including impersonation, threats, policy issues, unusual activity, and sudden sentiment or conversation-volume changes.Read 8 Oct 2026 · brandbastion.com
Reply review
Teams can approve, edit, or reject AI-prepared replies before they are sent.Read 8 Oct 2026 · brandbastion.com
Reporting
Reporting includes sentiment, topics, moderation activity, post performance, profile metrics, and campaign or ad performance.Read 8 Oct 2026 · brandbastion.com
Setup
The plans page says Agent+ can be configured within 24 hours, with ongoing optimization during the first week.Read 8 Oct 2026 · brandbastion.com
Social channels
The product page lists TikTok, Instagram, Facebook, YouTube, X, Threads, LinkedIn, and Messenger as social channels.Read 8 Oct 2026 · brandbastion.com

Plans and prices

Agent+ Priced on request Book a demo; no public price listed In-house teams · Includes Reputation+ features · AI replies from help center · Post-aware drafting with context + RAG · Batch approvals · Brand voice instructions Read 8 Oct 2026 · brandbastion.com

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