Skip to content
SPECIFICTION
Get listed

Deskero

deskero.com

From $12/mo Free plan WebWindowsiOSAndroidAPI
Visit deskero.com
Spec score 9.3 #1 of 34 in Social Customer Service Software

What it is

Deskero is a customer-support platform from a London-based maker founded in 2012. It combines a shared inbox, help center, customer portal, ticket automation, SLA management, and API access. The free Start plan costs nothing, includes one agent, and allows unlimited customers. Grow costs $9 a month billed annually, or USD 12 per agent per month with monthly payment; it supports up to five agents and adds social network ticketing, automatic assignment, live chat, and full APIs. Business costs $25 a month billed annually, or USD 30 per agent per month with monthly payment. It allows unlimited agents and adds multi-channel support, ticket assignment rules, service levels, and automations. Premium costs $90 a month billed annually, or USD 120 per agent per month with monthly payment. It also allows unlimited agents and adds multi-brand management, time tracking, extended business rules, and free internal agents. The listed platform is an API.

Spec sheet

What it does
Deskero is a cloud help-desk platform that centralizes customer requests from email, chat, web, phone and social networks.Read 15 Oct 2026 · deskero.com
Free plan
YesRead 19 Sep 2026 · deskero.com
API
Deskero offers a proprietary RESTful API that can read, insert, modify and delete customer, ticket, knowledge-base and agent data.Read 15 Oct 2026 · deskero.com
Integrations
Official integrations include Zapier, Gmail, Outlook, Magento and WordPress, while user listings also mention Twitter/X, Zendesk Sell, Adobe Commerce and Meta for Business.Read 15 Oct 2026 · deskero.com
Support
Plan comparison lists knowledge-base and web-portal self-service, email support, and higher-tier 8x5 or 24x7 support options.Read 15 Oct 2026 · deskero.com
Headquarters
London, United KingdomRead 28 Sep 2026 · deskero.com
Founded
2012Read 28 Sep 2026 · deskero.com
API access
YesRead 19 Sep 2026 · deskero.com
API documentation
The developer guide says API access requires a client ID and an authorized API token configured in account security settings.Read 15 Oct 2026 · deskero.com
Automation
Timed automations, predefined scenarios and custom scenarios can trigger actions based on ticket conditions.Read 15 Oct 2026 · deskero.com
Availability claim
The features page advertises 99.9% uptime.Read 15 Oct 2026 · deskero.com
Company history
Nabra LTD was founded by Fausto Iannuzzi in 2007; Deskero development began in 2012 and the service launched in 2013.Read 15 Oct 2026 · deskero.com
Company milestone
Deskero says it had hundreds of clients across 30 countries by 2015 and released a redesigned AI version in 2018.Read 15 Oct 2026 · deskero.com
Custom hosting
Deskero says it can place a platform on a custom geographically located server and provide dedicated instances.Read 15 Oct 2026 · deskero.com
Customer portal
YesRead 19 Sep 2026 · deskero.com
Documentation
The user guide covers subscription, access roles, dashboards, ticket import and processing, customers, social monitoring and knowledge-base administration.Read 15 Oct 2026 · deskero.com
Email intake
Deskero imports email through forwarding or IMAP/POP3 and can filter messages into tickets using keywords and assignment rules.Read 15 Oct 2026 · deskero.com
Google Play listing
The Android listing shows 1K+ downloads, PEGI 3 content classification, a March 31, 2026 update and no displayed star-rating count.Read 15 Oct 2026 · play.google.com
Help center
YesRead 19 Sep 2026 · deskero.com
Included agent seats
1Read 19 Sep 2026 · deskero.com
Knowledge base
Customers can use a searchable knowledge base, and agents can create articles from ticket replies with suggested related content.Read 15 Oct 2026 · deskero.com
Legal maker
Deskero is a service of Nabra LTD, registered in England and Wales under company number 06240597.Read 15 Oct 2026 · deskero.com
Licence
Deskero is proprietary hosted software; its terms grant limited service access, reserve intellectual-property rights and prohibit decompilation or reverse engineering.Read 15 Oct 2026 · deskero.com
Limit: configuration and training
Software Advice summaries mention an under-designed chat system, insufficient configuration options for some businesses and no webinar-based training.Read 15 Oct 2026 · softwareadvice.com
Limit: free tier
G2 reviews say the free version is restricted, including one reviewer’s complaint that it allows only one administrator.Read 15 Oct 2026 · g2.com
Limit: language and attachments
Capterra reviews mention that the French language pack needs updating and that attachment-size limits can be too small.Read 15 Oct 2026 · capterra.com
Limit: reporting depth
A G2 reviewer says reporting and analytics are basic and would benefit from more advanced customization.Read 15 Oct 2026 · g2.com
Live chat
A JavaScript or popup chat widget can be embedded on websites and conversations can be converted into tickets.Read 15 Oct 2026 · deskero.com
Praise: notifications and customization
Capterra reviewers highlight automated notifications and customizable ticket fields as useful for keeping teams and customers informed.Read 15 Oct 2026 · capterra.com
Praise: unified support
Reviewers praise having email, chat, social, phone and portal requests consolidated into one ticket workflow.Read 15 Oct 2026 · g2.com
Praise: usability
G2 and Capterra reviewers repeatedly describe the interface and setup as simple, clean, intuitive and easy to configure.Read 15 Oct 2026 · g2.com
Privacy compliance
Configurable data-retention periods are presented as a way to support GDPR and other privacy policies.Read 15 Oct 2026 · deskero.com
Rating on Capterra
4.7 out of 5 from 112 reviewsRead 15 Oct 2026 · capterra.com
Rating on G2
4.3 out of 5 from 64 reviewsRead 15 Oct 2026 · g2.com
Rating on GetApp
4.7 out of 5 from 112 reviewsRead 15 Oct 2026 · getapp.com
Rating on Software Advice
4.7 out of 5 from 112 reviewsRead 15 Oct 2026 · softwareadvice.com
Rating on TrustRadius
5 out of 10 from 1 reviewRead 15 Oct 2026 · trustradius.com
Reporting
Deskero provides dashboards, task analytics, performance reports and service-level tracking.Read 15 Oct 2026 · deskero.com
Security controls
Official materials list HTTPS/SSL, customer certificate hosting, IP restrictions, configurable password policies, SSO and granular permissions.Read 15 Oct 2026 · deskero.com
Security infrastructure
Deskero says it runs on Amazon AWS, uses redundant backups, geographically separated servers and native DDoS mitigation.Read 15 Oct 2026 · deskero.com
Shared inbox
YesRead 19 Sep 2026 · deskero.com
SLA management
YesRead 19 Sep 2026 · deskero.com
SMS
The system supports MySMS so incoming texts become tickets and agents can reply and manage them from the support portal.Read 15 Oct 2026 · deskero.com
Social channels
Facebook posts, private messages and comments plus Twitter mentions and direct messages can be imported as tickets.Read 15 Oct 2026 · deskero.com
System access roles
The documentation describes public portal, customer, agent, administrator and internal-agent access types.Read 15 Oct 2026 · deskero.com
Ticket automation
YesRead 19 Sep 2026 · deskero.com
Ticket management
The product supports ticket assignment rules, custom fields and tags, ticket merging, activity logs, priorities, statuses, drafts and full-text search.Read 15 Oct 2026 · deskero.com
Webhooks
Webhooks send event callbacks to external software for near-real-time database synchronization.Read 15 Oct 2026 · deskero.com

Plans and prices

Start Free first agent free; extra agents USD 4.00 per agent/month with annual payment 1 free agent · attachment limit 2 MB per file Read 15 Oct 2026 · deskero.com
Grow $12 a month USD 12.00 monthly or USD 9.00 per agent/month with annual payment maximum 5 agents · social ticketing · automatic assignment · live chat · desktop notifications · full APIs Read 15 Oct 2026 · deskero.com
Business $30 a month USD 30.00 monthly or USD 25.00 per agent/month with annual payment unlimited agents · complete multichannel support · assignment rules · chat and feedback widget · service levels · automations Read 15 Oct 2026 · deskero.com
Premium $120 a month USD 120.00 monthly or USD 90.00 per agent/month with annual payment unlimited agents · multi-brand management · time tracking · extended business rules · free internal agents · extra support and customizations Read 15 Oct 2026 · deskero.com

Every Deskero plan and price →

Strong points and limits

Strong points

  • Free Start plan includes one agent
  • Unlimited customers on Start
  • Shared inbox and customer portal
  • Business and Premium allow unlimited agents
  • API access is available

Limits

  • Grow is limited to five agents
  • Monthly payment costs more on paid plans
  • Listed platform is API

Who it suits

Deskero suits support teams needing shared inbox, portal, automation, SLA, and API features. Start is aimed at a one-agent operation; larger teams can use plans with more agents.

Verdict

Deskero covers core customer-support workflows across four plans, including a free one-agent option. Teams should compare agent limits and annual versus monthly billing before choosing a paid tier.

Where Specifiction places it

Alternatives to DeskeroAll alternatives →