Juphy

Spec sheet

What it does

Juphy is an AI sales assistant for Shopify stores that answers shopper questions, recommends products and guides visitors toward checkout.Read 21 Oct 2026 · juphy.com

Purpose

Juphy is an AI sales agent for Shopify that answers shopper questions and guides visitors from product discovery toward checkout.Read 5 Oct 2026 · juphy.com

Audience

Juphy presents the product for Shopify brands and ecommerce teams seeking to automate support and help shoppers buy.Read 5 Oct 2026 · juphy.com

Integrations

The Shopify listing says Juphy works with Shopify Checkout, Shopify Admin, Gorgias, Judge.me, Klaviyo and Zendesk.Read 21 Oct 2026 · apps.shopify.com

Security

The privacy policy says Juphy uses reasonable administrative, technical, and organizational safeguards, while noting it cannot guarantee absolute security.Read 5 Oct 2026 · juphy.com

Support

Juphy directs privacy and support inquiries to [email protected], and the Shopify listing identifies Juphy, Inc. as the app support provider.Read 5 Oct 2026 · juphy.com

License

Juphy's terms state that Juphy and its licensors own the service software, designs and documentation, indicating proprietary software rather than open-source licensing.Read 21 Oct 2026 · juphy.com

Company

The Shopify listing identifies the developer as Juphy, Inc. and lists its address as 1330 NE 136th ave, Vancouver, WA, 98684, US.Read 5 Oct 2026 · apps.shopify.com

AI limitation

Juphy's terms warn that AI-generated output can be incomplete or inaccurate and requires customer review for suitability.Read 21 Oct 2026 · juphy.com

AI pop-ups

The Essentials plan adds AI pop-ups for conversion and engagement use cases.Read 21 Oct 2026 · juphy.com

API availability

Juphy's published customer-service guidance says API-based custom integrations were not its preferred path and recommends marketplace integrations or Zapier instead.Read 21 Oct 2026 · juphy.com

Catalog training

Products, variants, inventory, policies and FAQs are synchronized automatically so the assistant can use current store information.Read 21 Oct 2026 · juphy.com

Changelog: mobile app

Juphy's changelog says more than 100 customers tested its mobile app and that feedback would guide further improvements.Read 21 Oct 2026 · juphy.canny.io

Changelog: WhatsApp and Okta

The changelog describes a planned direct WhatsApp integration and an Okta single-sign-on structure for teammate access.Read 21 Oct 2026 · juphy.canny.io

Company profile

LinkedIn describes Juphy AI as a privately held software-development company with 11–50 employees, headquartered in Wilmington, Delaware, and founded in 2018.Read 21 Oct 2026 · linkedin.com

Data handling

Juphy’s privacy policy says it does not sell personal information and that payment card details are processed by payment providers rather than stored directly by Juphy.Read 5 Oct 2026 · juphy.com

Data privacy

Juphy says payment-card details are handled by authorized payment providers rather than stored directly by Juphy, while conversation, usage and technical data may be processed to operate the service.Read 21 Oct 2026 · juphy.com

Documentation and training

Capterra lists Juphy support resources including a knowledge base, FAQs, webinars, documentation, videos, email/help desk, chat and phone support.Read 21 Oct 2026 · capterra.com

Founders

Crunchbase lists Alara Eren Iplikcioglu, Eyup Ibisoglu and Osman Erdi Balcıoglu as founders.Read 21 Oct 2026 · crunchbase.com

Historical email support

An official product update described Gmail integration as beta and said custom email integration was planned for testing.Read 21 Oct 2026 · juphy.com

Human handoff

Complex conversations can be passed to staff with the prior conversation context included.Read 21 Oct 2026 · juphy.com

Human-style answers

Juphy says it understands intent, context and follow-up questions and responds in a store's brand voice.Read 21 Oct 2026 · juphy.com

Insights

The product provides reports and insight into shopper demand, objections and missed revenue opportunities.Read 21 Oct 2026 · juphy.com

Legal name

Crunchbase identifies the legal entity as Juphy, Inc. and lists it as an active private company.Read 21 Oct 2026 · crunchbase.com

Limit: chatbot glitches

A Shopify reviewer reports occasional minor glitches while training the chatbot.Read 21 Oct 2026 · apps.shopify.com

Limit: missing capabilities

Product Hunt criticism mentions unclear UI or menus, missing mobile apps, translation needs and incomplete or returned email support.Read 21 Oct 2026 · producthunt.com

Limit: mobile coverage

G2's review summary identifies the absence of a mobile app as a recurring limitation.Read 21 Oct 2026 · g2.com

Limit: reliability and support

A January 2026 Trustpilot reviewer reports a months-long synchronization problem and no replies through chat or email for over a month.Read 21 Oct 2026 · trustpilot.com

Limit: reporting and messaging

Capterra reviews mention slow development, lackluster messaging features, no PDF or email report export and text-and-emoji-only replies.Read 21 Oct 2026 · capterra.com

Plan limits

The three listed plans each cap monthly visitors at 50K and product coverage at 1K, 5K, and 15K respectively.Read 5 Oct 2026 · juphy.com

Praise: centralized messaging

A Capterra reviewer praises combining comments and messages from social channels and app stores in one dashboard.Read 21 Oct 2026 · capterra.com

Praise: easy setup

Shopify reviewers describe quick installation, little training, automated customer answers, improved engagement and responsive support.Read 21 Oct 2026 · apps.shopify.com

Praise: time savings

Product Hunt reviewers repeatedly cite a unified inbox, fewer tab switches, faster handling, team assignment and collaboration, and fewer missed messages.Read 21 Oct 2026 · producthunt.com

Praise: unified inbox

G2 reviewers repeatedly praise ease of use and consolidating social accounts into one interface, which saves time managing communications.Read 21 Oct 2026 · g2.com

Product discovery

The agent searches a store catalog for conversational requests and returns product matches using shopper needs, preferences, budget and availability.Read 21 Oct 2026 · juphy.com

Rating on Capterra

4.6 out of 5 from 9 reviewsRead 21 Oct 2026 · capterra.com

Rating on G2

4.6 out of 5 from 93 reviewsRead 21 Oct 2026 · g2.com

Rating on Product Hunt

4.9 out of 5 from 53 reviewsRead 21 Oct 2026 · producthunt.com

Rating on Shopify App Store

4.9 out of 5 from 37 reviewsRead 21 Oct 2026 · apps.shopify.com

Rating on Trustpilot

2.9 out of 5 from 2 reviewsRead 21 Oct 2026 · trustpilot.com

Setup

The pricing page says all plans include no-code setup, custom branding, Shopify catalog sync, and AI support flows.Read 5 Oct 2026 · juphy.com

Shopify permissions

The Shopify app requests access to customer, product, order, discount, analytics, online-store and custom-data areas, including editing web pixels and store pages.Read 21 Oct 2026 · apps.shopify.com

Store knowledge

Product variants, inventory, policies, and FAQs sync automatically to train the assistant.Read 5 Oct 2026 · juphy.com

Supported social channels

Juphy's help page lists Facebook, Instagram, Twitter, YouTube, LinkedIn, Google My Business, Google Play Store and Apple App Store channels with varying refresh intervals.Read 21 Oct 2026 · juphy.com

Visitor footprints

The Scale plan includes visitor-footprint information about site visitors.Read 21 Oct 2026 · juphy.com

Widget customization

The Shopify app supports customizable branding, colors, fonts, chat-window settings, welcome messages, buttons, tags and assignment.Read 21 Oct 2026 · apps.shopify.com

Plans and prices

Every Juphy plan and price →

Where Specifiction places it

• Social Customer Service Software#6 of 348.6