Juphy vs Mixdesk
Juphy
juphy.com
Mixdesk
mixdesk.comSide by side
| Figure | Juphy | Mixdesk |
|---|---|---|
| Price from | $19/mo | $49/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 6 | 4 |
| Spec score · Social Customer Service Software | 8.6 (#6) | 9.0 (#3) |
| Company | The Shopify listing identifies the developer as Juphy, Inc. and lists its address as 1330 NE 136th ave, Vancouver, WA, 98684, US. | The site identifies Beautiful Interaction International Co., Limited as the company behind Mixdesk and says the Mixdesk global brand launched in 2024. |
| Integrations | The Shopify listing says Juphy works with Shopify Checkout, Shopify Admin, Gorgias, Judge.me, Klaviyo and Zendesk. | Mixdesk supports integrations through APIs, webhooks, SDKs and other system connections; listed third-party AI agent connections include Coze and Dify. |
| License | Juphy's terms state that Juphy and its licensors own the service software, designs and documentation, indicating proprietary software rather than open-source licensing. | The reviewed product pages and developer documentation do not state an open-source license for Mixdesk; the iOS SDK page refers to an open-source chat interface and GitHub code. |
| Rating on Capterra | 4.6 out of 5 from 9 reviews | 0.0 out of 5 from 0 reviews |
| Rating on G2 | 4.6 out of 5 from 93 reviews | 0 out of 5 from 0 reviews |
| Security | The privacy policy says Juphy uses reasonable administrative, technical, and organizational safeguards, while noting it cannot guarantee absolute security. | The privacy policy says the company uses encryption, anonymization, access controls and security audits to protect user information. |
| Support | Juphy directs privacy and support inquiries to [email protected], and the Shopify listing identifies Juphy, Inc. as the app support provider. | Mixdesk publishes support standards listing 24/7 website live support across its plans, with priority support for Expert. |
Plans
Juphy
- Starter$19 a month
- Starter$19 a month
- Essentials$49 a month
- Essentials$49 a month
- Scale$99 a month
- Scale$99 a month
In their own words
Mixdesk
Mixdesk brings messaging, web chat, and email into a shared customer engagement workspace. Its channels include WhatsApp, Instagram, Facebook Messenger, TikTok Business, LINE, Telegram, web chat, in-app SDK, and email. AI Agents can respond using approved knowledge, qualify leads, take configured actions, and pass conversations to a human with context. Mixdesk says its AI Agent understands and replies in 27+ languages, with real-time two-way translation. Automation can route conversations to a team, agent, or AI, and supports follow-ups, broadcasts, and team workflows. Coze and Dify integrations are listed, alongside APIs, SDKs, and webhooks. All plans include unlimited teammates without per-seat fees. The Free plan includes 10 conversations, 10 connected channel accounts, 100 translation characters, and no AI messages; paid plans start at $49 per month. AI messages are metered separately, and providers bill third-party channel fees separately. Platforms include Android, iOS, web, and API.