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Mixdesk

mixdesk.com

From $49/mo Free plan WebiOSAndroidAPI
Visit mixdesk.com
Spec score 9.0 #3 of 34 in Social Customer Service Software

What it is

Mixdesk brings messaging, web chat, and email into a shared customer engagement workspace. Its channels include WhatsApp, Instagram, Facebook Messenger, TikTok Business, LINE, Telegram, web chat, in-app SDK, and email. AI Agents can respond using approved knowledge, qualify leads, take configured actions, and pass conversations to a human with context. Mixdesk says its AI Agent understands and replies in 27+ languages, with real-time two-way translation. Automation can route conversations to a team, agent, or AI, and supports follow-ups, broadcasts, and team workflows. Coze and Dify integrations are listed, alongside APIs, SDKs, and webhooks. All plans include unlimited teammates without per-seat fees. The Free plan includes 10 conversations, 10 connected channel accounts, 100 translation characters, and no AI messages; paid plans start at $49 per month. AI messages are metered separately, and providers bill third-party channel fees separately. Platforms include Android, iOS, web, and API.

Spec sheet

Product
Mixdesk is an AI customer engagement platform that combines messaging channels, automation, AI Agents and human collaboration in one workspace.Read 14 Oct 2026 · mixdesk.com
Intended users
Mixdesk describes its audience as global sales, support and ecommerce teams serving customers across channels and languages.Read 30 Sep 2026 · mixdesk.com
API
The API reference describes token-authenticated access to conversations, contacts and other data, and notes that conversation query data is limited to the most recent six months.Read 14 Oct 2026 · mixdesk.com
Integrations
Mixdesk supports integrations through APIs, webhooks, SDKs and other system connections; listed third-party AI agent connections include Coze and Dify.Read 14 Oct 2026 · mixdesk.com
Security
The privacy policy says the company uses encryption, anonymization, access controls and security audits to protect user information.Read 30 Sep 2026 · mixdesk.com
Support
Mixdesk publishes support standards listing 24/7 website live support across its plans, with priority support for Expert.Read 14 Oct 2026 · mixdesk.com
License
The reviewed product pages and developer documentation do not state an open-source license for Mixdesk; the iOS SDK page refers to an open-source chat interface and GitHub code.Read 14 Oct 2026 · mixdesk.com
Headquarters
LinkedIn lists Mixdesk headquarters in Hong Kong, Hong Kong.Read 14 Oct 2026 · linkedin.com
Founded
Mixdesk's journey began with Meiqia in 2014, helping businesses talk to customers online; Mixdesk launched in 2024 as a global brand.Read 22 Oct 2026 · mixdesk.com
Company
The site identifies Beautiful Interaction International Co., Limited as the company behind Mixdesk and says the Mixdesk global brand launched in 2024.Read 30 Sep 2026 · mixdesk.com
AI Agents
AI Agents can be configured with a role, tone, goals and knowledge bases, then assigned to conversations through automated workflows.Read 14 Oct 2026 · mixdesk.com
AI data handling
The privacy policy says conversation content used in features powered by OpenAI GPT may be sent to OpenAI for processing after the user gives explicit consent.Read 30 Sep 2026 · mixdesk.com
Automation
A visual workflow builder supports triggers, conditions and actions without requiring code.Read 14 Oct 2026 · mixdesk.com
Channels
Supported channels include WhatsApp, Instagram, Facebook Messenger, TikTok, LINE, Telegram, website chat and email.Read 14 Oct 2026 · mixdesk.com
Company legal name
The privacy policy identifies the company as Beautiful Interaction International Co., Limited.Read 14 Oct 2026 · mixdesk.com
Company size
LinkedIn lists a company size of 501–1,000 employees.Read 14 Oct 2026 · linkedin.com
Developer documentation
The help center groups documentation for the JavaScript chat widget, Android and iOS SDKs, APIs and webhooks.Read 14 Oct 2026 · mixdesk.com
Documentation depth
The getting-started guide covers workspace registration, team setup, AI configuration, automation, channel connections and testing a conversation.Read 14 Oct 2026 · mixdesk.com
Enterprise
Enterprise capabilities listed include private deployment options, a dedicated delivery and onboarding team, 24/7 priority support and SLAs.Read 30 Sep 2026 · mixdesk.com
Free trial
New workspaces receive a 3-day trial with Expert-level capabilities, 1,000 conversations, 100 translation characters and 100 gifted AI messages.Read 30 Sep 2026 · mixdesk.com
Funding
The opened Crunchbase company profile did not provide a visible funding amount or funding round.Read 14 Oct 2026 · crunchbase.com
Languages
Mixdesk says its AI Agent can understand and reply across 27+ languages, with real-time two-way translation.Read 30 Sep 2026 · mixdesk.com
Limit: AI usage
Free and Essential plans have no included AI messages; Pro and Expert include monthly message allowances, with extra messages priced separately.Read 14 Oct 2026 · mixdesk.com
Limit: API retention
The API reference says conversation queries expose only the most recent six months of data.Read 14 Oct 2026 · mixdesk.com
Limit: channel charges
WhatsApp Business Platform fees are set and billed by Meta separately from the Mixdesk subscription.Read 14 Oct 2026 · mixdesk.com
Limit: mobile differences
The Android listing says mobile and web features may differ and that app capabilities depend on permissions, connected channels, plan and app version.Read 14 Oct 2026 · play.google.com
Limit: review evidence
G2, Capterra and GetApp each showed zero Mixdesk user reviews, so the opened listings did not provide recurring reviewer praise or complaints.Read 14 Oct 2026 · g2.com
Limit: trial
New workspaces receive a three-day Expert-level trial, after which AI Agents require Pro or higher.Read 14 Oct 2026 · mixdesk.com
Marketing
The platform supports customer segments, message templates and scheduled outreach on eligible channels, subject to channel policies and permissions.Read 14 Oct 2026 · mixdesk.com
News
Mixdesk says the global brand launched in 2024 on its pricing page.Read 14 Oct 2026 · mixdesk.com
Praise: AI handoff
The App Store page includes a reviewer who praised the AI replies and the ability to transfer conversations at any time.Read 14 Oct 2026 · apps.apple.com
Pricing limits
AI messages are metered separately from conversations, and third-party channel fees such as WhatsApp fees are billed separately by providers.Read 30 Sep 2026 · mixdesk.com
Rating on Apple App Store
The opened App Store listing did not expose a rating and rating count.Read 14 Oct 2026 · apps.apple.com
Rating on Capterra
0.0 out of 5 from 0 reviewsRead 14 Oct 2026 · capterra.com
Rating on G2
0 out of 5 from 0 reviewsRead 14 Oct 2026 · g2.com
Rating on GetApp
0 out of 5 from 0 reviewsRead 14 Oct 2026 · getapp.com
Rating on Google Play
The opened Google Play listing showed 100+ downloads but did not expose a rating or rating count.Read 14 Oct 2026 · play.google.com
SDKs
Help documentation includes Android and iOS SDKs, with APIs for identity binding, messages, history and conversation operations.Read 14 Oct 2026 · mixdesk.com
Security and privacy
Mixdesk’s privacy policy says it uses security measures to protect user information and describes processing by OpenAI under OpenAI’s terms and privacy policy.Read 14 Oct 2026 · mixdesk.com
Self-hosting
The homepage advertises private deployment options for enterprise customers, without publicly describing a self-service self-hosting procedure.Read 14 Oct 2026 · mixdesk.com
Shared inbox
The inbox organizes conversations, messages, collaboration, transfers, tags, contact information, quick replies and iframe integrations.Read 14 Oct 2026 · mixdesk.com
Team pricing
Every plan includes unlimited teammates and has no per-seat fee.Read 30 Sep 2026 · mixdesk.com
Translation
Mixdesk says its AI Agent can understand and reply across 27 or more languages with real-time two-way translation.Read 14 Oct 2026 · mixdesk.com
Webhooks
Webhook events documented include conversation closure and contact creation or updates; failed delivery receives one retry after 60 seconds.Read 14 Oct 2026 · mixdesk.com

Plans and prices

Free Free 10 conversations · 10 connected channel accounts · 100 translation characters once · unlimited teammates · no AI messages Read 14 Oct 2026 · mixdesk.com
Essential $49 a month Billed monthly Unlimited conversations · 10 connected channel accounts · 10K translation characters once · no AI messages · unlimited teammates Read 14 Oct 2026 · mixdesk.com
Pro $199 a month Billed monthly Unlimited conversations · 20 connected channel accounts · 100K translation characters once · 5,000 AI messages/month · unlimited teammates Read 14 Oct 2026 · mixdesk.com
Expert Priced on request Custom pricing; contact sales Unlimited conversations · custom channel accounts · 500K translation characters once · 30,000 AI messages/month · API and webhooks · unlimited teammates Read 14 Oct 2026 · mixdesk.com

Every Mixdesk plan and price →

Strong points and limits

Strong points

  • Combines messaging, web chat, and email
  • Supports 27+ languages with two-way translation
  • Includes unlimited teammates on every plan
  • Offers APIs, SDKs, and webhooks

Limits

  • Free plan has no AI messages
  • AI messages are metered separately
  • Third-party channel fees are billed separately

Who it suits

Mixdesk is aimed at sales, support, and ecommerce teams serving customers across channels and languages. It may suit teams that want shared inbox workflows and AI assistance, provided they account for separate AI-message and provider channel charges.

Mixdesk in depth

Read the full write-up

Mixdesk is a shared workspace for messaging, web chat and email, aimed at sales, support and ecommerce teams serving customers across channels or languages. Its broad routing and translation tools make it a strong fit for teams coordinating those conversations; the Free plan’s tight caps and separately metered AI mean it is less compelling for teams that need sustained volume.

Overview

Mixdesk brings conversations from WhatsApp, Instagram, Facebook Messenger, TikTok Business, LINE, Telegram, web chat, in-app messaging and email into one workspace. A unified social inbox, comment management, team assignment and reply automation make it more than a collection of channel connections: teams can coordinate replies and route work across them.

The company behind Mixdesk is Beautiful Interaction International Co., Limited, headquartered in Hong Kong. It says it was founded in 2014 and launched the Mixdesk global brand in 2024.

Key features

Routing and automation

Conversations can be routed to a team, an agent or an AI Agent. Automated follow-ups, broadcasts and team workflows add options for handling recurring work. That breadth is useful when several people share customer-facing channels; teams that only need a basic inbox may find less reason to adopt the additional automation.

AI Agents and translation

AI Agents answer from approved knowledge, qualify leads and take configured actions, then can hand a conversation to a human with context. Mixdesk says its agents understand and reply in more than 27 languages, with real-time two-way translation—a practical advantage for teams serving customers across language boundaries.

AI messages are charged separately from conversations. The Free and Essential plans include no AI messages, so teams relying on agent responses need Pro or Expert and must account for metered usage as well as the plan price.

Integrations, privacy and support

Coze and Dify integrations, plus open APIs, SDKs and webhooks, offer several ways to connect websites, apps and internal systems. Mixdesk says it uses encryption, anonymization, access controls and security audits. Conversation content used in features powered by OpenAI GPT may be sent to OpenAI for processing after explicit user consent, a material consideration for teams setting their data policies.

Enterprise capabilities include private deployment options, a dedicated delivery and onboarding team, 24/7 priority support and SLAs.

Pricing

All plans include unlimited teammates, with no per-seat fee. That makes the listed tiers easier to assess for growing teams, though connected-account, translation and AI-message quotas still shape the practical cost. Third-party channel charges, including WhatsApp fees, are billed separately by providers.

PlanPriceIncluded limits and featuresFreefree10 conversations, 10 connected channel accounts, 100 translation characters and no AI messages.Essential$49 a month, billed monthlyUnlimited conversations, 10 connected channel accounts, 10K translation characters and no AI messages.Pro$199 a month, billed monthlyUnlimited conversations, 5,000 AI messages/month, 20 connected channel accounts and 100K translation characters.ExpertCustom pricingUnlimited conversations, 30,000 AI messages/month, custom connected channel accounts and 500K translation characters.Free is useful for a small trial of the shared inbox, but 10 conversations and 100 translation characters are restrictive, and it has no AI messages. Essential removes the conversation cap for $49 a month while retaining the 10-account ceiling and excluding AI, so it suits teams that need more conversation volume but not agent usage. Pro at $199 a month is the first listed plan with AI messages; its 5,000-message monthly allowance and doubled account quota are better aligned with active teams. Expert is the higher-quota option for deployments needing custom account counts, with custom pricing.

Platforms

Mixdesk is available on web, iOS and Android, and offers an API. Mobile apps give teams a way to work beyond the web interface, while the API supports connection to other systems.

Who it's for

Mixdesk is best suited to global sales, support and ecommerce teams that need to manage customer conversations across multiple channels, distribute them among teammates and serve customers in different languages. Unlimited teammates across every plan are a particular advantage for shared support work. It is a weaker fit for teams whose needs exceed the Free caps but do not justify paid pricing, or for teams that need AI responses on Free or Essential.

Pros and cons

Broad channel coverage: messaging, web chat, in-app messaging and email can share one workspace, with social inbox and comment management.

No per-seat fees: unlimited teammates on every plan make team size less of a pricing constraint.

Useful global-team tools: 27+ language understanding and replies, real-time translation and routing to people or AI address multilingual workflows.

AI costs need planning: Free and Essential include no AI messages, while AI usage and provider channel fees sit outside the conversation allowance.

Free is sharply capped: 10 conversations and 100 translation characters leave little room for sustained use.

Alternatives

For lead qualification, consider Lead Qualification Software; for directing leads, see Lead Routing Software. Teams prioritizing social-channel support can compare Social Customer Service Software.

Apollo is a freemium alternative with a free plan, API access and sequences, making it a better starting point for readers focused on those tools rather than a multichannel customer-engagement workspace. LimeCall is a paid option with a low-priced phone plan for teams centered on inbound and outbound calling. Calendly offers a free plan with one event type and one calendar connection, so it is the more relevant choice for straightforward scheduling. Factors.ai is an alternative to consider for tracked-user and company identification quotas. RevenueHero offers a booking-focused paid plan with unlimited meetings and form submissions. inSale.ai has a paid Launch plan with AI and outreach credits, one team seat and one AI agent. ColdCalls.ai is another alternative. Factors.ai is also listed as an alternative.

Verdict

Choose Mixdesk if your sales, support or ecommerce team needs a shared home for many customer channels, flexible routing and multilingual assistance without per-seat pricing. Its main advantage is the combination of channel breadth and team coordination; look elsewhere if you need AI on a lower tier, substantial free usage or a predictable total that excludes separate AI and provider fees.

Verdict

Mixdesk combines multichannel conversations, automation, and AI Agents in a shared workspace, with unlimited teammates across plans. Review the Free plan's conversation and translation limits, and budget separately for AI messages and channel fees.

Where Specifiction places it

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