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SPECIFICTION
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Chattrik Omni Channel

chattrik.com

From $14.99/mo Free trial WebiOSAndroid
Visit chattrik.com
Spec score 8.3 #8 of 34 in Social Customer Service Software

What it is

Chattrik Omni Channel brings Facebook Messenger, Instagram and website live chat into one shared inbox. Agents can see earlier customer conversations for context, then filter, tag, assign and prioritize chats. Teams can route conversations to agents or departments and leave private internal notes. Conversation and team activity insights help monitor performance. The service works on web, Android and iOS; its mobile app supports inbox access, replies and real-time notifications. Chattrik describes it as suitable for businesses of all sizes and built for growing businesses, with listed industries ranging from logistics and finance to e-commerce, healthcare and law. There is no free plan. Listed plans are Starter at $14.99 per seat per month, Growth at $39.99 per seat per month, and Enterprise at custom pricing. The pricing page says there are no setup fees and subscriptions can be canceled anytime.

Spec sheet

Purpose
Chattrik Omni Channel brings Facebook Messenger, Instagram, and website live chat conversations into one inbox.Read 4 Oct 2026 · chattrik.com
Trial
The maker advertises a free trial, but the pages reviewed do not state its duration.Read 4 Oct 2026 · chattrik.com
Security
The maker lists security settings and controls, including trusted domains and banning customers, but the product page does not specify security certifications or compliance standards.Read 4 Oct 2026 · chattrik.com
Support
The pricing page includes email support in Starter and live chat support plus a dedicated account manager in Growth.Read 4 Oct 2026 · chattrik.com
Conversation history
The product lets agents view previous customer conversations across channels for context.Read 4 Oct 2026 · chattrik.com
Industries
The maker lists logistics, finance, education, real estate, IT services, healthcare, e-commerce, travel, home services, recruitment, automotive, and law firms as industries served.Read 4 Oct 2026 · chattrik.com
Mobile app
The Chattrik mobile app provides access to the shared inbox and supports replies and real-time notifications on the go.Read 4 Oct 2026 · chattrik.com
Organization
The unified inbox supports filtering, tagging, assigning, and prioritizing conversations.Read 4 Oct 2026 · chattrik.com
Performance
The product provides insights into conversations and team activity to help monitor performance.Read 4 Oct 2026 · chattrik.com
Pricing terms
The pricing page labels Starter and Growth prices “Per Seats” and says there are no setup fees and subscriptions can be canceled anytime.Read 4 Oct 2026 · chattrik.com
Supported mobile systems
Chattrik says its mobile app offers Android and iOS experiences and links to Google Play and Apple's App Store.Read 4 Oct 2026 · chattrik.com
Target users
The product page describes Omni Channel as built for growing businesses, and says it suits businesses of all sizes.Read 4 Oct 2026 · chattrik.com
Team collaboration
Agents can assign chats, route conversations to agents or departments, and share private internal notes.Read 4 Oct 2026 · chattrik.com

Plans and prices

Starter $14.99 a month $14.99 Per Seats AI Chatbot · Omni Channel · Install chat widget · Email support Read 4 Oct 2026 · chattrik.com
Growth $39.99 a month $39.99 Per Seats All Starter features · Chat routing · Departments · Reports · Dedicated account manager Read 4 Oct 2026 · chattrik.com
Enterprise Priced on request Custom Pricing Social and business channels · Custom analytics · Customer portal · Unified agent workspace Read 4 Oct 2026 · chattrik.com

Every Chattrik Omni Channel plan and price →

Strong points and limits

Strong points

  • Combines Messenger, Instagram and website chat.
  • Agents can route chats to teams or departments.
  • Mobile apps support replies and real-time notifications.
  • Conversation and team activity insights are included.

Limits

  • No free plan.
  • Enterprise pricing is custom and not listed.
  • Security certifications and compliance standards are unspecified.

Who it suits

It suits teams that handle messages from social channels and website chat, especially those that need assignment, routing and internal notes. Mobile access may also suit agents who need shared-inbox replies and notifications away from a computer.

Verdict

Chattrik Omni Channel centralizes three conversation sources and includes tools for distributing and reviewing team work. Check the seat-based plan details and trial terms before committing.

Where Specifiction places it

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