Chattrik Omni Channel vs Deskero

Chattrik Omni Channel brings Facebook Messenger, Instagram and website live chat into one shared inbox. Agents can see earlier customer conversations for context, then filter, tag, assign and prioritize chats. Teams can route conversations to agents or departments and leave private internal notes. Conversation and team activity insights help monitor performance. The service works on web, Android and iOS; its mobile app supports inbox access, replies and real-time notifications. Chattrik describes it as suitable for businesses of all sizes and built for growing businesses, with listed industries ranging from logistics and finance to e-commerce, healthcare and law. There is no free plan. Listed plans are Starter at $14.99 per seat per month, Growth at $39.99 per seat per month, and Enterprise at custom pricing. The pricing page says there are no setup fees and subscriptions can be canceled anytime.

Deskero is a customer-support platform from a London-based maker founded in 2012. It combines a shared inbox, help center, customer portal, ticket automation, SLA management, and API access. The free Start plan costs nothing, includes one agent, and allows unlimited customers. Grow costs $9 a month billed annually, or USD 12 per agent per month with monthly payment; it supports up to five agents and adds social network ticketing, automatic assignment, live chat, and full APIs. Business costs $25 a month billed annually, or USD 30 per agent per month with monthly payment. It allows unlimited agents and adds multi-channel support, ticket assignment rules, service levels, and automations. Premium costs $90 a month billed annually, or USD 120 per agent per month with monthly payment. It also allows unlimited agents and adds multi-brand management, time tracking, extended business rules, and free internal agents. The listed platform is an API.