Chattrik Omni Channel vs Mixdesk
Chattrik Omni Channel
chattrik.com
Mixdesk
mixdesk.comSide by side
| Figure | Chattrik Omni Channel | Mixdesk |
|---|---|---|
| Price from | $14.99/mo | $49/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 3 | 4 |
| Spec score · Social Customer Service Software | 8.3 (#8) | 9.0 (#3) |
| Security | The maker lists security settings and controls, including trusted domains and banning customers, but the product page does not specify security certifications or compliance standards. | The privacy policy says the company uses encryption, anonymization, access controls and security audits to protect user information. |
| Support | The pricing page includes email support in Starter and live chat support plus a dedicated account manager in Growth. | Mixdesk publishes support standards listing 24/7 website live support across its plans, with priority support for Expert. |
Plans
Chattrik Omni Channel
- Starter$14.99 a month
- Growth$39.99 a month
- EnterprisePriced on request
In their own words
Chattrik Omni Channel
Chattrik Omni Channel brings Facebook Messenger, Instagram and website live chat into one shared inbox. Agents can see earlier customer conversations for context, then filter, tag, assign and prioritize chats. Teams can route conversations to agents or departments and leave private internal notes. Conversation and team activity insights help monitor performance. The service works on web, Android and iOS; its mobile app supports inbox access, replies and real-time notifications. Chattrik describes it as suitable for businesses of all sizes and built for growing businesses, with listed industries ranging from logistics and finance to e-commerce, healthcare and law. There is no free plan. Listed plans are Starter at $14.99 per seat per month, Growth at $39.99 per seat per month, and Enterprise at custom pricing. The pricing page says there are no setup fees and subscriptions can be canceled anytime.
Mixdesk
Mixdesk brings messaging, web chat, and email into a shared customer engagement workspace. Its channels include WhatsApp, Instagram, Facebook Messenger, TikTok Business, LINE, Telegram, web chat, in-app SDK, and email. AI Agents can respond using approved knowledge, qualify leads, take configured actions, and pass conversations to a human with context. Mixdesk says its AI Agent understands and replies in 27+ languages, with real-time two-way translation. Automation can route conversations to a team, agent, or AI, and supports follow-ups, broadcasts, and team workflows. Coze and Dify integrations are listed, alongside APIs, SDKs, and webhooks. All plans include unlimited teammates without per-seat fees. The Free plan includes 10 conversations, 10 connected channel accounts, 100 translation characters, and no AI messages; paid plans start at $49 per month. AI messages are metered separately, and providers bill third-party channel fees separately. Platforms include Android, iOS, web, and API.