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Emplifi

emplifi.io

From $1,249/mo WebiOSAndroidAPI
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Spec score 8.6 #3 of 29 in UGC Platforms

Spec sheet

What it does
Emplifi Fuel is an enterprise platform combining social marketing, social commerce and social customer care under one AI intelligence layer.Read 21 Oct 2026 · emplifi.io
Product
Emplifi describes Emplifi Fuel as an autonomous customer experience platform connecting social marketing, commerce, and care.Read 9 Oct 2026 · emplifi.io
Audience
Emplifi says the platform is built for enterprise organizations seeking to consolidate their technology stack and align marketing, ecommerce, and customer service teams.Read 9 Oct 2026 · emplifi.io
Free plan
NoRead 20 Sep 2026 · emplifi.io
Integrations
Emplifi advertises direct API access and integrations with existing technology stacks, while documentation lists commerce, loyalty, visual-marketing, SMS, ESP and other connectors.Read 21 Oct 2026 · emplifi.io
Security
Emplifi states that it holds ISO/IEC 27001:2022 certification and has obtained a SOC 2 Type 2 audit report.Read 9 Oct 2026 · emplifi.io
Support
Customers needing technical help can visit the Emplifi Customer Center or create a support ticket.Read 9 Oct 2026 · emplifi.io
Headquarters
Columbus, Ohio, United StatesRead 28 Sep 2026 · emplifi.io
AI
Emplifi says its proprietary intelligence layer is trained on over 5 trillion data points and powers more than 50 native AI products.Read 9 Oct 2026 · emplifi.io
API access
The public API is not enabled by default and must be requested through Emplifi Support or a customer-success manager.Read 21 Oct 2026 · docs.emplifi.io
API authentication
The API supports token-and-secret Basic HTTP authentication and OAuth 2.0 authorization-code flow.Read 21 Oct 2026 · docs.emplifi.io
API documentation
The API reference documents REST access, OAuth steps, authorization codes, access tokens, refreshing and revocation, but access is restricted to Emplifi customers.Read 21 Oct 2026 · api.emplifi.io
App limitation
The mobile listing explains that Instagram restricts direct publishing of Stories from external applications, requiring asset download and notification workflows.Read 21 Oct 2026 · apps.apple.com
Approval workflows
YesRead 20 Sep 2026 · emplifi.io
Commerce
Its Social Commerce solution includes user-generated content, ratings and reviews, and influencer management.Read 9 Oct 2026 · emplifi.io
Company size
LinkedIn lists Emplifi as privately held with 501–1,000 employees and headquarters in Columbus, Ohio.Read 21 Oct 2026 · linkedin.com
Customer care
Social Customer Care centralizes social conversations and supports faster issue resolution through an AI-enabled inbox.Read 21 Oct 2026 · emplifi.io
Customer data
Emplifi states that customer data is not used to train its AI models unless explicitly agreed upon.Read 9 Oct 2026 · emplifi.io
Documentation and support
Documentation includes API references, integration guides, privacy and compatibility material, while support is provided through customer support and customer-success contacts.Read 21 Oct 2026 · docs.emplifi.io
Google Play listing
The Android listing shows 5K+ downloads and does not display a rating in the reviewed page.Read 21 Oct 2026 · play.google.com
Influencer management
Influencer tools provide creator discovery, fraud detection, campaign management, product seeding and campaign reporting.Read 21 Oct 2026 · emplifi.io
Licence
Emplifi presents a proprietary enterprise SaaS platform rather than open-source software.Read 21 Oct 2026 · emplifi.io
Limit: analytics customization
TrustRadius reviewers report limited Unified Analytics customization, especially widget configuration and comparing time periods.Read 21 Oct 2026 · trustradius.com
Limit: automation and support
Reviewers request stronger AI and automation capabilities and faster customer-service follow-up.Read 21 Oct 2026 · trustradius.com
Limit: missing publishing features
Capterra reviewers mention missing or unreliable Instagram Stories and carousel scheduling, Facebook event creation and post boosting.Read 21 Oct 2026 · capterra.com
Limit: pricing
Capterra and GetApp reviews criticize high pricing, dollar billing in some markets and reduced inclusions in base plans.Read 21 Oct 2026 · capterra.com
Limit: reliability
TrustRadius reports occasional repeated posts or duplicate links during content distribution.Read 21 Oct 2026 · trustradius.com
Limits
Emplifi says it does not price per seat, and its website lists prices only for Social Marketing Essential and Advanced while other listed tiers require a custom quote.Read 9 Oct 2026 · emplifi.io
Listening
Emplifi Listening monitors social media, news, ratings and reviews, communities, surveys and care interactions in one system.Read 21 Oct 2026 · emplifi.io
Live commerce
Live Advisor connects shoppers with product experts through live video and audio interactions with routing and performance analytics.Read 21 Oct 2026 · emplifi.io
Marketing
Its Social Marketing solution supports publishing, scheduling, and listening.Read 9 Oct 2026 · emplifi.io
Mobile app
Emplifi Social lets users approve and publish scheduled posts, handle conversations, assign labels and escalate messages to CRMs.Read 21 Oct 2026 · play.google.com
Penetration testing
Emplifi says external CREST-certified firms conduct annual penetration testing of its SaaS offerings.Read 9 Oct 2026 · emplifi.io
Praise: analytics and usability
Independent reviewers repeatedly praise the user-friendly interface, clear dashboards, robust analytics, reporting and content categorization.Read 21 Oct 2026 · trustradius.com
Praise: unified management
Reviewers value handling multiple social profiles, messages and interaction histories from one workspace.Read 21 Oct 2026 · trustradius.com
Privacy controls
The trust center states that Emplifi uses encryption, role-based access controls, security audits, GDPR processes, data-retention controls and data-processing agreements.Read 21 Oct 2026 · emplifi.io
Publishing
The platform supports AI-assisted drafting, scheduling, optimization, automated UTM tagging and multi-team governance.Read 21 Oct 2026 · emplifi.io
Rating on Apple App Store
4.2 out of 5 from 9 ratingsRead 21 Oct 2026 · apps.apple.com
Rating on Capterra
4.2 out of 5 from 38 reviewsRead 21 Oct 2026 · capterra.com
Rating on G2
4.4 out of 5 from 382 reviewsRead 21 Oct 2026 · g2.com
Rating on Gartner Peer Insights
No star score displayed; 1 rating is shownRead 21 Oct 2026 · gartner.com
Rating on GetApp
4.2 out of 5 from 38 reviewsRead 21 Oct 2026 · getapp.com
Rating on Software Advice
4.2 out of 5 from 38 reviewsRead 21 Oct 2026 · softwareadvice.com
Rating on TrustRadius
8.9 out of 10 from 219 reviews and ratingsRead 21 Oct 2026 · trustradius.com
Ratings and reviews
Ratings and Reviews supports review collection, moderation, AI analysis and syndication to more than 600 retail partners.Read 21 Oct 2026 · emplifi.io
Salesforce
The Social Care Advanced plan lists an embedded Salesforce integration.Read 9 Oct 2026 · emplifi.io
SDKs
The reviewed public developer pages document REST and OAuth integration but do not list official SDK packages.Read 21 Oct 2026 · api.emplifi.io
Security certifications
Emplifi states that it holds ISO/IEC 27001:2022 certification and has completed a SOC 2 Type II audit.Read 21 Oct 2026 · emplifi.io
Self-hosting
Emplifi describes itself as a SaaS customer-experience platform and provides no self-hosted deployment option on the reviewed pages.Read 21 Oct 2026 · emplifi.io
Service status
Emplifi's status history records scheduled maintenance and a resolved October 2026 degraded-performance incident affecting Emplifi Knowledge.Read 21 Oct 2026 · status.emplifi.io
Social commerce
Social Commerce combines user-generated content, influencers, live video and ratings and reviews to support shoppable experiences.Read 21 Oct 2026 · emplifi.io
Social marketing
The Social Marketing solution handles publishing, scheduling, listening, analytics and approval workflows across channels.Read 21 Oct 2026 · emplifi.io
System requirements
The reviewed official pages do not publish detailed desktop system requirements; the mobile listing requires iOS 12 or later for iPhone and iPad.Read 21 Oct 2026 · apps.apple.com
UGC
The commerce product collects, rights-clears, tags and publishes customer-generated photos and videos into shoppable galleries.Read 21 Oct 2026 · emplifi.io

Plans and prices

Social Marketing Essential $1,249 a month Starting at $1,249 / Month Manage social channels · publish, engage, and respond · reports Read 9 Oct 2026 · emplifi.io
Social Marketing Advanced $2,499 a month Starting at $2,499 / Month Team workflows · AI tools and insights · ROI measurement Read 9 Oct 2026 · emplifi.io
Essential $1,249 a month Starting at $1,249 / Month social publishing · engagement · AI co-pilot · reporting · unlimited-user positioning Read 21 Oct 2026 · emplifi.io
Advanced $2,499 a month Starting at $2,499 / Month team workflows · AI Reply Assistant · AI Image Scoring · ReportBuilder · ROI measurement Read 21 Oct 2026 · emplifi.io
Intelligent Priced on request Custom quote advanced analytics · API access · AI Composer Brand Voice · AI Object Detection · predictive analytics Read 21 Oct 2026 · emplifi.io
Social Care Advanced Priced on request Custom quote AI case summarization · reply assistance · Salesforce integration · care analytics · public-to-private escalation Read 21 Oct 2026 · emplifi.io
Social Care Essential Priced on request Custom quote unified inbox · DMs/comments/mentions · response-time management · care analytics · workflow automation Read 21 Oct 2026 · emplifi.io
Social Care Intelligent Priced on request Preview: Coming in 2026 Pricing not stated · listed features are marked roadmap Read 9 Oct 2026 · emplifi.io
Social Commerce Advanced Priced on request Custom quote Essential features · Live Commerce · review syndication · API access to BI tools Read 9 Oct 2026 · emplifi.io
Social Commerce Essential Priced on request Custom quote ratings and reviews · visual reviews and Q&A · AI labeling and sentiment · moderation and translation Read 21 Oct 2026 · emplifi.io
Social Marketing Intelligent Priced on request Custom quote Advanced analytics · API access · enterprise governance and team controls Read 9 Oct 2026 · emplifi.io

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