Best Social Media Customer Service Software in 2026

Crisp suits customer support, inbound sales and marketing teams that need a shared inbox and customer-facing chat.

Comm100 suits companies supporting customers through multiple channels and agents who need chat, ticketing or voice options.

Agorapulse

It suits social media managers who need publishing, inbox, and reporting tools across several social networks.

Genesys Cloud CX

It suits contact centers needing voice or digital service tools, with higher tiers for omnichannel routing, workforce management or additional AI features.

Deskpro

Deskpro suits support, IT, HR, and operations teams needing shared channels, automation, self-service, and reporting.

Nextiva suits small companies seeking hosted business calling with messaging, meetings, and call-handling features.

Soclo is aimed at small and medium businesses, including shops, trades, salons, hospitality businesses, agencies and professional services.

Intercom suits businesses that need customer messaging across web and mobile, with both automated answers and agent handoff.

Hootsuite

Hootsuite suits teams coordinating content across multiple social networks from a browser.

LiveAgent

LiveAgent suits support teams that want to manage several customer communication channels in one inbox, with ticket automation and a help center.

Sprout Social

Sprout Social suits teams managing multiple social networks that need shared inbox, collaboration and approval workflows.

Gorgias

Gorgias is designed for ecommerce customer experience teams managing conversations across multiple channels.

Respond.io

Respond.io is intended for mid-market B2C businesses with high-volume customer conversations.

SleekFlow

SleekFlow suits businesses managing sales or support conversations across multiple channels.

Text suits ecommerce and SaaS teams that need customer conversations, support workflows and AI assistance in one platform.

Trengo

Trengo suits teams handling customer conversations across several channels that want shared inbox collaboration, routing and automation.