Best Social Media Customer Service Software in 2026
Updated
43ranked
0free plans on this page
SGD 8/molowest paid tier
12 Oct 2026last checked
Input list Social Media Customer Service Software 18 channels on this page · 24 of 144 spec lines stated by the makers
Ch Tool Free planPaid fromSupported social channelsPrivate social repliesComment moderationSLA managementWorkflow automationCustomer profiles Spec sheet Score
26 Five9 Interaction Analytics Free planPaid fromSupported social channelsPrivate social repliesComment moderationSLA managementWorkflow automationCustomer profiles 0/8spec lines stated 6.4
27 Medal Social Inbox Free planNoPaid fromSupported social channelsPrivate social repliesComment moderationSLA managementWorkflow automationCustomer profiles 1/8spec lines stated 6.4
28 NapoleonCat Free planNoPaid fromSupported social channelsPrivate social repliesComment moderationSLA managementWorkflow automationCustomer profiles 1/8spec lines stated 6.4
29 Sociality.io Free planNoPaid fromSupported social channelsPrivate social repliesComment moderationSLA managementWorkflow automationCustomer profiles 1/8spec lines stated 6.4
30 Verint Social Free planPaid fromSupported social channelsPrivate social repliesComment moderationSLA managementWorkflow automationCustomer profiles 0/8spec lines stated 6.4
31 Brandwatch Listen Free planPaid fromSupported social channelsPrivate social repliesComment moderationSLA managementWorkflow automationCustomer profiles 0/8spec lines stated 6.3
32 Emplifi Free planNoPaid fromSupported social channelsPrivate social repliesComment moderationSLA managementWorkflow automationCustomer profiles 1/8spec lines stated 6.3
33 ThePlatform Channel Free planNoPaid fromSupported social channelsInstagram, MessengerPrivate social repliesComment moderationSLA managementWorkflow automationYesCustomer profilesYes 4/8spec lines stated 6.3
34 Suppogate Free planPaid fromSupported social channelsPrivate social repliesComment moderationSLA managementWorkflow automationCustomer profiles 0/8spec lines stated 6.2
35 Sprinklr Service Free planNoPaid fromSupported social channelsPrivate social repliesComment moderationSLA managementWorkflow automationCustomer profiles 1/8spec lines stated 6.1
36 Statusbrew Free planNoPaid fromSupported social channelsPrivate social repliesComment moderationSLA managementWorkflow automationCustomer profiles 1/8spec lines stated 6.1
37 Zendesk Contact Center Free planNoPaid from55/user/moSupported social channelsPrivate social repliesComment moderationSLA managementYesWorkflow automationCustomer profiles 3/8spec lines stated 6.1
38 SocialHub Free planNoPaid fromSupported social channelsPrivate social repliesComment moderationSLA managementWorkflow automationCustomer profiles 1/8spec lines stated 6.0
39 Vista Social Free planNoPaid fromSupported social channelsPrivate social repliesComment moderationSLA managementWorkflow automationCustomer profiles 1/8spec lines stated 6.0
40 eDesk Free planNoPaid from39/user/moSupported social channelsPrivate social repliesComment moderationSLA managementYesWorkflow automationCustomer profiles 3/8spec lines stated 5.9
41 Front Free planNoPaid from25/user/moSupported social channelsPrivate social repliesComment moderationSLA managementYesWorkflow automationCustomer profiles 3/8spec lines stated 5.9
42 Zendesk Messaging Free planNoPaid from55/user/moSupported social channelsPrivate social repliesComment moderationSLA managementYesWorkflow automationCustomer profiles 3/8spec lines stated 5.9
43 Five9 Contact Center SoftwareFive9 Free planPaid fromSupported social channelsPrivate social repliesComment moderationSLA managementWorkflow automationCustomer profiles 0/8spec lines stated 5.4
Compare all 18 in a table
| # | Tool | Score | Free plan | From | Free plan | Paid from | Supported social channels | Private social replies |
|---|---|---|---|---|---|---|---|---|
| 26 | Five9 Interaction Analytics | 6.4 | No | $119/mo | ||||
| 27 | Medal Social Inbox | 6.4 | No | $129/mo | No | |||
| 28 | NapoleonCat | 6.4 | No | $89/mo | No | |||
| 29 | Sociality.io | 6.4 | No | $99/mo | No | |||
| 30 | Verint Social | 6.4 | ||||||
| 31 | Brandwatch Listen | 6.3 | ||||||
| 32 | Emplifi | 6.3 | No | $1,249/mo | No | |||
| 33 | ThePlatform Channel | 6.3 | No | SGD 8/mo | No | Instagram, Messenger | ||
| 34 | Suppogate | 6.2 | ||||||
| 35 | Sprinklr Service | 6.1 | No | |||||
| 36 | Statusbrew | 6.1 | No | No | ||||
| 37 | Zendesk Contact Center | 6.1 | No | $33/mo | No | 55 /user/mo | ||
| 38 | SocialHub | 6.0 | No | |||||
| 39 | Vista Social | 6.0 | No | $79/mo | No | |||
| 40 | eDesk | 5.9 | No | $39/mo | No | 39 /user/mo | ||
| 41 | Front | 5.9 | No | $25/mo | No | 25 /user/mo | ||
| 42 | Zendesk Messaging | 5.9 | No | $55/mo | No | 55 /user/mo | ||
| 43 | Five9 Contact Center Software | 5.4 |
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