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Medal Social Inbox

medalsocial.com

From $129/mo WebiOSAndroid
Visit medalsocial.com
Spec score 7.6 #16 of 34 in Social Customer Service Software

Spec sheet

Intended users
The inbox page describes use cases for founders, support teams, and ecommerce teams.Read 4 Oct 2026 · medalsocial.com
Integrations
The company says its plans include Zapier and webhooks, and the inbox can use CRM context when drafting replies.Read 4 Oct 2026 · medalsocial.com
Mobile apps
Medal Social says its mobile app is available from the App Store and Google Play and syncs with the web app.Read 4 Oct 2026 · staging.medalsocial.com
Support
The inbox supports one-click handoff to a teammate with email or in-app notification; plan support is community for Creator, email for Business, and a shared Slack channel plus CSM for Enterprise.Read 4 Oct 2026 · medalsocial.com
AI replies
Pilot drafts replies in the brand voice using conversation and CRM context, and users can review, edit, send, or hand off a draft.Read 4 Oct 2026 · medalsocial.com
AI reply modes
AI can be set to draft only by default, draft and send after a delay, or fully automate replies for specified scopes.Read 4 Oct 2026 · medalsocial.com
Automation controls
Per-channel rules include working hours, auto-replies, signatures, spam and bot filtering, and routing urgent conversations to people.Read 4 Oct 2026 · medalsocial.com
Channels
The inbox page lists X, Instagram, LinkedIn, TikTok, YouTube, email, and forms as supported channels.Read 4 Oct 2026 · medalsocial.com
Language handling
Pilot detects the language of a DM and replies in kind; unsupported languages can be routed to a human.Read 4 Oct 2026 · medalsocial.com
Notable limit
The inbox FAQ says SMS is on the roadmap for Q3 2026 and email-to-SMS forwarding is the current bridge.Read 4 Oct 2026 · medalsocial.com
Security and privacy
The maker says every plan includes two-factor authentication and GDPR data export and deletion; Business and higher include audit logs.Read 4 Oct 2026 · medalsocial.com
Team queues
Team queues support round-robin assignment, assignment by channel, language, or sentiment, plus SLAs and response-time tracking; this is available on the Team plan and up.Read 4 Oct 2026 · medalsocial.com
Unified inbox
The inbox brings DMs, comments, mentions, emails, and form submissions into one threaded feed with channel, sentiment, and contact-stage filters.Read 4 Oct 2026 · medalsocial.com

Plans and prices

Creator $129 a month $387 quarterly or $1,548 yearly 2 team members · 13+ social channels · 10 posts/day · 25 AI messages/day · 1 GB storage · community support Read 4 Oct 2026 · medalsocial.com
Business $249 a month $747 quarterly or $2,988 yearly 4 team members · 50 GB storage · 100 posts/day · 500 AI messages/day · 5,000 emails/day · 50 workflows/day · email support Read 4 Oct 2026 · medalsocial.com
Enterprise Priced on request Tailored contract · annual or multi-year Unlimited members, posts, and AI messages · 500 GB storage · 50,000 emails/day · MFA enforcement · IP allowlisting · API keys and REST API · dedicated CSM Read 4 Oct 2026 · medalsocial.com

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