Medal Social Inbox vs Mixdesk
Medal Social Inbox
medalsocial.com
Mixdesk
mixdesk.comSide by side
| Figure | Medal Social Inbox | Mixdesk |
|---|---|---|
| Price from | $129/mo | $49/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 3 | 4 |
| Spec score · Social Customer Service Software | 7.6 (#16) | 9.0 (#3) |
| Channels | The inbox page lists X, Instagram, LinkedIn, TikTok, YouTube, email, and forms as supported channels. | Supported channels include WhatsApp, Instagram, Facebook Messenger, TikTok, LINE, Telegram, website chat and email. |
| Integrations | The company says its plans include Zapier and webhooks, and the inbox can use CRM context when drafting replies. | Mixdesk supports integrations through APIs, webhooks, SDKs and other system connections; listed third-party AI agent connections include Coze and Dify. |
| Intended users | The inbox page describes use cases for founders, support teams, and ecommerce teams. | Mixdesk describes its audience as global sales, support and ecommerce teams serving customers across channels and languages. |
| Security and privacy | The maker says every plan includes two-factor authentication and GDPR data export and deletion; Business and higher include audit logs. | Mixdesk’s privacy policy says it uses security measures to protect user information and describes processing by OpenAI under OpenAI’s terms and privacy policy. |
| Support | The inbox supports one-click handoff to a teammate with email or in-app notification; plan support is community for Creator, email for Business, and a shared Slack channel plus CSM for Enterprise. | Mixdesk publishes support standards listing 24/7 website live support across its plans, with priority support for Expert. |
Plans
Medal Social Inbox
- Creator$129 a month
- Business$249 a month
- EnterprisePriced on request
In their own words
Medal Social Inbox
Medal Social Inbox has no write-up on Specifiction yet; its figures are above.
Mixdesk
Mixdesk brings messaging, web chat, and email into a shared customer engagement workspace. Its channels include WhatsApp, Instagram, Facebook Messenger, TikTok Business, LINE, Telegram, web chat, in-app SDK, and email. AI Agents can respond using approved knowledge, qualify leads, take configured actions, and pass conversations to a human with context. Mixdesk says its AI Agent understands and replies in 27+ languages, with real-time two-way translation. Automation can route conversations to a team, agent, or AI, and supports follow-ups, broadcasts, and team workflows. Coze and Dify integrations are listed, alongside APIs, SDKs, and webhooks. All plans include unlimited teammates without per-seat fees. The Free plan includes 10 conversations, 10 connected channel accounts, 100 translation characters, and no AI messages; paid plans start at $49 per month. AI messages are metered separately, and providers bill third-party channel fees separately. Platforms include Android, iOS, web, and API.