DelightChat vs Medal Social Inbox
DelightChat
delightchat.io
Medal Social Inbox
medalsocial.comSide by side
| Figure | DelightChat | Medal Social Inbox |
|---|---|---|
| Price from | $29/mo | $129/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| Plans published | 3 | 3 |
| Spec score · Social Customer Service Software | 8.2 (#9) | 7.6 (#16) |
| Channels | The shared inbox supports WhatsApp, Instagram DMs and comments, Facebook Messenger and comments, email, and live chat. | The inbox page lists X, Instagram, LinkedIn, TikTok, YouTube, email, and forms as supported channels. |
| Integrations | The pricing page lists Shopify Flow integration for triggering WhatsApp messages from workflows. | The company says its plans include Zapier and webhooks, and the inbox can use CRM context when drafting replies. |
| Support | The pricing page lists email and WhatsApp support, with response-time targets of 24 working hours on Startup, 8 on Scale, and 4 on Growth. | The inbox supports one-click handoff to a teammate with email or in-app notification; plan support is community for Creator, email for Business, and a shared Slack channel plus CSM for Enterprise. |
Plans
Medal Social Inbox
- Creator$129 a month
- Business$249 a month
- EnterprisePriced on request
In their own words
DelightChat
DelightChat combines an omnichannel support inbox with WhatsApp marketing for ecommerce brands. The shared inbox handles WhatsApp, Instagram messages and comments, Facebook Messenger messages and comments, email, and live chat. Shopify integration shows customer and order details and lets agents view, edit, refund, duplicate, or cancel orders from the dashboard. WhatsApp tools include broadcasts, abandoned-cart recovery, order notifications, cash-on-delivery verification, and opt-out management. Automations can send replies, assign tickets, add tags, and support self-service order tracking and help articles. Shopify Flow can trigger WhatsApp messages from workflows. A GPT-powered drafting and rewriting assistant is available as a paid add-on with monthly free usage limits. Plans start at $29/mo with a 14-day trial and no free plan. Startup includes 500 tickets, 2,500 contacts, five team members, and three support channels monthly. WhatsApp charges are extra and vary by message category and customer country.
Medal Social Inbox
Medal Social Inbox has no write-up on Specifiction yet; its figures are above.