Skip to content
SPECIFICTION
Get listed

DelightChat

delightchat.io

From $29/mo Free trial WebiOSAndroid
Visit delightchat.io
Spec score 8.2 #16 of 72 in WhatsApp Marketing Software

What it is

DelightChat combines an omnichannel support inbox with WhatsApp marketing for ecommerce brands. The shared inbox handles WhatsApp, Instagram messages and comments, Facebook Messenger messages and comments, email, and live chat. Shopify integration shows customer and order details and lets agents view, edit, refund, duplicate, or cancel orders from the dashboard. WhatsApp tools include broadcasts, abandoned-cart recovery, order notifications, cash-on-delivery verification, and opt-out management. Automations can send replies, assign tickets, add tags, and support self-service order tracking and help articles. Shopify Flow can trigger WhatsApp messages from workflows. A GPT-powered drafting and rewriting assistant is available as a paid add-on with monthly free usage limits. Plans start at $29/mo with a 14-day trial and no free plan. Startup includes 500 tickets, 2,500 contacts, five team members, and three support channels monthly. WhatsApp charges are extra and vary by message category and customer country.

Spec sheet

Product
DelightChat combines an omnichannel customer support inbox with WhatsApp marketing for ecommerce brands.Read 7 Oct 2026 · delightchat.io
Integrations
The pricing page lists Shopify Flow integration for triggering WhatsApp messages from workflows.Read 7 Oct 2026 · delightchat.io
Security
The privacy policy says DelightChat has technical and organizational measures designed to protect personal information and identifies AWS as its cloud computing service provider.Read 7 Oct 2026 · delightchat.io
Support
The pricing page lists email and WhatsApp support, with response-time targets of 24 working hours on Startup, 8 on Scale, and 4 on Growth.Read 7 Oct 2026 · delightchat.io
AI
The pricing page describes a GPT-powered reply drafting and rewriting assistant as a paid add-on with monthly free usage limits.Read 7 Oct 2026 · delightchat.io
Automation
Automations can send replies, assign tickets, add tags, and support self-service order tracking and help articles.Read 7 Oct 2026 · delightchat.io
Channels
The shared inbox supports WhatsApp, Instagram DMs and comments, Facebook Messenger and comments, email, and live chat.Read 7 Oct 2026 · delightchat.io
Compliance limit
The terms say the site is not tailored to comply with industry-specific regulations such as HIPAA or FISMA.Read 7 Oct 2026 · delightchat.io
Intended customers
The company describes its intended audience as small and medium-sized D2C and ecommerce brands running lean teams.Read 7 Oct 2026 · delightchat.io
Pricing limits
Plans have monthly ticket and marketing-contact allowances, with extra usage priced per additional tickets or contacts.Read 7 Oct 2026 · delightchat.io
Shopify integration
The Shopify integration displays customer and order details and lets agents view, edit, refund, duplicate, or cancel orders from the DelightChat dashboard.Read 7 Oct 2026 · delightchat.io
WhatsApp fees
WhatsApp message charges depend on message category and the customer's country, and DelightChat says it passes WhatsApp's rates through without markup.Read 7 Oct 2026 · delightchat.io
WhatsApp marketing
The product supports WhatsApp broadcasts, abandoned cart recovery, order notifications, COD verification, and opt-out management.Read 7 Oct 2026 · delightchat.io

Plans and prices

STARTUP $29 a month /mo 500 tickets/mo · 2,500 contacts/mo · 5 team members · 3 support channels · WhatsApp charges extra Read 7 Oct 2026 · delightchat.io
SCALE $99 a month /mo 2,000 tickets/mo · 10,000 contacts/mo · 20 team members · 10 support channels · WhatsApp charges extra Read 7 Oct 2026 · delightchat.io
GROWTH $299 a month /mo 6,000 tickets/mo · 30,000 contacts/mo · 50 team members · 25 support channels · WhatsApp charges extra Read 7 Oct 2026 · delightchat.io

Every DelightChat plan and price →

Strong points and limits

Strong points

  • Shared inbox across major channels
  • Shopify order actions in dashboard
  • WhatsApp broadcasts and recovery tools
  • Workflow automation and self-service
  • 14-day trial

Limits

  • No free plan
  • WhatsApp charges are extra
  • Usage allowances limit tickets and contacts
  • GPT assistant is a paid add-on

Who it suits

DelightChat is aimed at small and medium-sized D2C and ecommerce brands operating lean teams. It suits stores needing shared support channels alongside WhatsApp marketing and Shopify order actions.

Verdict

DelightChat brings ecommerce support, Shopify operations, and WhatsApp campaigns together. Compare included ticket, contact, team, and channel allowances, and account for WhatsApp message fees.

Where Specifiction places it

Alternatives to DelightChatAll alternatives →