DelightChat vs E-goi

DelightChat combines an omnichannel support inbox with WhatsApp marketing for ecommerce brands. The shared inbox handles WhatsApp, Instagram messages and comments, Facebook Messenger messages and comments, email, and live chat. Shopify integration shows customer and order details and lets agents view, edit, refund, duplicate, or cancel orders from the dashboard. WhatsApp tools include broadcasts, abandoned-cart recovery, order notifications, cash-on-delivery verification, and opt-out management. Automations can send replies, assign tickets, add tags, and support self-service order tracking and help articles. Shopify Flow can trigger WhatsApp messages from workflows. A GPT-powered drafting and rewriting assistant is available as a paid add-on with monthly free usage limits. Plans start at $29/mo with a 14-day trial and no free plan. Startup includes 500 tickets, 2,500 contacts, five team members, and three support channels monthly. WhatsApp charges are extra and vary by message category and customer country.

E-goi is a web-based email marketing service from E-goi, founded in 1999 and headquartered in Matosinhos, Portugal. Listed tools include email automation, audience segmentation, landing pages and A/B testing. Its free plan supports up to 500 subscribers. Base costs $11.75 per month for 500 contacts with unlimited email and push sends; extra contacts are available. Pro costs $44.75 per month for 2,500 contacts with the same unlimited sending terms. GoSend uses prepaid email packs starting at €6 for 10,000 sends and has no contact limit. The 5001 plan lists 5,001 contacts and 15,000 emails per month, with no price shown. Corporate provides tailored contact and sending limits, strategic consulting, priority support, custom solutions, advanced tracking and enhanced security, also without a listed price. E-goi lists a 14-day trial. The service runs on the web.