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Business Operations

Best Conversational Support Software in 2026

This list is for comparing software that handles support conversations across web, Android, iOS, API, macOS and Windows. It helps buyers match platform support with the workflow features they need.

  1. 01 Chatwoot

    Chatwoot suits teams handling customer support, sales, or engagement across multiple conversation channels.

    From $19/mo Free plan Open source Web · Linux · iOS · Android
    9.4 Visit Specs
  2. 02 Crisp

    Crisp suits customer support, inbound sales and marketing teams that need a shared inbox and customer-facing chat.

    From $45/mo Free plan Web · Windows · macOS · iOS
    9.4 Visit Specs
  3. 03 Freshchat

    Freshchat suits teams that need to manage customer messages across web, mobile, and messaging channels.

    From $19/mo Free plan Web · iOS · Android · API
    9.1 Visit Specs
  4. 04 Front
    From $25/mo Free trial Web · Windows · macOS · iOS
    9.1 Visit Specs
  5. 05 JivoChat

    JivoChat suits teams handling website conversations across chat channels and platforms.

    From $28/mo Free plan Web · Windows · macOS · Linux
    9.1 Visit Specs
  6. 06 Chatra
    From €31/mo Free plan Web · iOS · Android
    9.0 Visit Specs
  7. 07 LiveChat

    LiveChat is designed for B2B SaaS companies and ecommerce stores that need website chat for support, lead qualification, or sales.

    From $19/mo Free trial Web · Windows · macOS · iOS
    8.8 Visit Specs
  8. 08 Acquire
    Free trial Web · Windows · macOS · iOS
    8.6 Visit Specs
  9. 09 Intercom

    Intercom suits businesses that need customer messaging across web and mobile, with both automated answers and agent handoff.

    From $0.99/mo Free trial Web · iOS · Android
    8.6 Visit Specs
  10. 10 Smartsupp

    It suits businesses that want website chat and visitor tracking alongside messaging channels such as WhatsApp and Facebook Messenger.

    From $16/mo Free plan Web · iOS · Android
    8.5 Visit Specs
  11. 11 Re:amaze

    Re:amaze suits online businesses, including ecommerce stores and SaaS businesses, that handle customer conversations across multiple channels.

    From $29/mo Free trial Web · iOS · Android · API
    8.4 Visit Specs
  12. 12 DelightChat

    DelightChat is aimed at small and medium-sized D2C and ecommerce brands operating lean teams.

    From $29/mo Free trial Web · iOS · Android
    8.2 Visit Specs
  13. 13 Gorgias

    Gorgias is designed for ecommerce customer experience teams managing conversations across multiple channels.

    Free trial Web · iOS · Android · API
    8.2 Visit Specs
  14. 14 Respond.io

    Respond.io is intended for mid-market B2C businesses with high-volume customer conversations.

    From $79/mo Free trial Web · iOS · Android · API
    8.0 Visit Specs
  15. 15 Zoho SalesIQ
    Free plan Web · Windows · macOS · Linux
    8.0 Visit Specs
  16. 16 Helpshift
    Web · iOS · Android · API
    7.9 Visit Specs
  17. 17 Trengo

    Trengo suits teams handling customer conversations across several channels that want shared inbox collaboration, routing and automation.

    From €299/mo Free trial Web · Windows · macOS · iOS
    7.9 Visit Specs
  18. 18 Kustomer

    Kustomer says it is built for customers, customer experience representatives and leaders, and operations teams that run customer experience.

    Web · iOS · Android · API
    7.8 Visit Specs
  19. 19 SleekFlow

    SleekFlow suits businesses managing sales or support conversations across multiple channels.

    From $49/mo Free trial Web · iOS · Android · API
    7.8 Visit Specs
  20. 20 Comm100 Live Chat
    From $39/mo Web · Windows · macOS · iOS
    7.7 Visit Specs
  21. 21 Gladly

    Gladly is aimed at brands, particularly retail businesses, that want customer service and shopping support in one conversation.

    Web · API
    7.6 Visit Specs
  22. 22 tawk.to

    tawk.to suits organizations seeking website or messaging chat, visitor tracking, and chatbot options across desktop and mobile platforms.

    From $29/mo Free plan Web · Windows · macOS · iOS
    7.5 Visit Specs
  23. 23 Kommunicate
    From $40/mo Web · iOS · Android
    7.3 Visit Specs
  24. 24 Dixa
    From €89/mo API
    7.2 Visit Specs
  25. 25 Olark
    From $29/mo Web
    6.9 Visit Specs
How this list is ordered. Specifiction scores each tool on how fully its maker documents it, whether its prices are published, where the research puts it, the platforms it runs on and whether it can be tried for free (how we rank). Makers can also buy a numbered place (how Specifiction is paid for).

Before choosing, compare free-plan and paid pricing, messaging channels, automation, shared inbox tools, conversation routing, listed integrations and mobile apps.

Compare Chatwoot and Crisp Get a place on this list

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